航空旅客须知 中英文

航空旅客须知

航空旅客须知（国内航线）PASSENGER INFORMATION (DOMESTIC SERVICE)

定座：旅客在定妥座位后，凭该定妥座位的客票乘机。旅客可根据有关规定向承运人售票处或销售代理人售票处预定座位。已经定妥的座位，旅客应在承运人规定或预先约定的时限内购票。如未在购票时限内购票，所定座位不予以保留。

Reservation A passenger after having reserved a seat shall board the plane by his/her ticket in accordance with the reserved seat. A passenger can reserve a seat in advance at a carrier's booking office or its sales agent according to the relevant regulations. A passenger who has already reserved a seat should purchase a ticket within the time limits specified or agreed in advance by the carrier. If a passenger fails a purchase a ticket within the limits, the reservation the passenger has made will be cancelled accordingly.

购票：中国旅客购票，须凭本人《居民身份证》或其它有效身份证件，并填定《旅客定座单》，外国旅客、华侨、港、澳、台胞购票，须凭有效护照、回乡证、居留证、台胞证、旅行证或公安机关出具的其它有效身份证件，并填写好《旅客定座单》。

Purchase of Ticket When a Chinese passenger purchases a ticket, his/her own 'Inhabitant Identity Card' or other valid identity certificate must be presented and a 'Passenger Reservation Record' must be filled in. When a foreigner or an overseas Chinese or a compatriot form Hong Kong ､Macao､Taiwan purchases a ticket, his/her valid passport, 'Returning-home Card', 'Taiwan Compatriot Card', 'Residence Permit', 'Travel Certificate' or other valid identity card issued by the public security authority must be presented and a 'Passenger Reservation Card' must be filled in.

座位再证实：旅客持有定妥座位的联程或来回程客票，如在该联程或回程地点停留72小时经上，须在该联程或回程航班飞机离站前两天中午12时经前，办理座位再证实手续。否则座位不予以保留。

Reconfirmation of Reservation A passenger after having reserved a seat on onward or return flights shall reconfirm his/her reservations at the onward or return point not later than 12 o'clock a. m. 2 days before the departure of the flight if the passenger stays there for more than 72 hours, otherwise the reservation originally made will be cancelled accordingly.

客票：客票只限票上所列姓名的旅客本人使用，不得转让和涂改，否则客票无效，票款不退。Ticket The ticket can only be used by the passenger named on the ticket. A ticket is not transferable, mutilated or altered, otherwise the ticket is void and no refund will be made.

客票有效期：客票的有效期为一年，定期客票自旅客开始旅行之日起计算，不定期客票自填开客票之次日零时起计算。

Validity Period of Ticket The validity period of a ticket is one year. The validity period of a confirmed date ticket is calculated from the date of commencement of travel . The validity period of an open date ticket is calculated from zero hour of the day following the date of issue.

儿童票：已满两周岁未满12周岁按成人全票价的50%购票。未满两周岁的婴儿按成人全票价的10%购票，不单独占一座位。每一成人旅客只能有一个婴儿享受这种票价。

Children Fare A child who has reached 2 years of age and has not reached 12 years of age is charged at 50% of the adult fare and an infant under 2 years of age not occupying a separate seat is charged at 10% of the adult fare. One adult passenger is entitled to accompany one infant enjoying such infant fare.

客票价：客票指定旅客由出发地机场至到达地机场的航空运输价格，不包括面场与市场区间的地面运输费用。

Passenger Fare Passenger fare means the air transport price applicable for the carriage from the airport of origin to the airport of destination. Passenger fares do not include surface transportation charges between airport and town terminals.

客票遗失：旅客遗失客票，应以书面形式，向承运人或销售代理人申请挂失，并提供原购票的日期、地点、有效身份证件、遗失地公安部门的证明以及足以证实客票遗失的其它证明。在申请挂失前，客票如已被冒用或冒退，承运人不承担责任。

Lost Ticket: A passenger having lost his/her ticket should apply in writing to the air carrier or sales agent for loss reporting and provide the date and place of the original purchase of the ticket､the valid identity card､the certificate issued by the public security authorities at the place where the ticker is lost and other certificates that can sufficiently prove the loss. The carrier hold no liability for the lost ticket if it has been falsely used or refunded before the lost ticket is reported.

乘机：旅客应当在承运人规定的时限内到达机场（一般提前90分钟），凭客票及本人有效身份证件按时办理乘机手续。停止办理登机手续的时间，由承运人规定（一般定为飞机起飞前30分钟）。

Check-in: Passenger shall arrive at the airport within the time limit specified by the air carrier and present their valid identity cards and tickets to the check-in counter. The time for closing check-in counter is determined by the carriers.

客票变更：旅客购票后，如要求变更航班、日期、舱位等级，应根据承运人的实际可能和运输条件给予办理。

Ticket Change: If a passenger after having purchased a ticket requests to change the flight, the date or the type of class, such change may be made according to the carrier's actual possibility and the carrier's conditions of carriage.

退票：旅客（团队旅客另行规定）在客票上列明航班查询航班规定离站时间24小时以前要求退票（含不定期客票），退票手续费由承运人规定（一般5%）；在航班规定离站时间24小时以内至2小时以前要求退票，收取客票价10%的退票费；在航班规定时间前2小时以内要求退票，收取客票价20%的退票费。

Ticket Refund: If a passenger (Refund rules for group passengers' will be made separately ) requests to refund his/her ticket (including open date ticket)24hours before flight departure as indicated on the ticket, the handling charges for refund is determined by the air carriers; if a passenger requests to refund within 24 of specified flight departure but 2 hours before flight departure, 10% of the original fare charged for the cancellation fee; if within 2 hours before flight departure, 20% of the original fare is charged for the cancellation fee.