国际商务礼仪(英文版)(第二版)Chapter 1 Business Etiquette in the International Arena[精]
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etiquette be aware of basic principles of international
business etiquette realize the significance of learning international
Biblioteka Baidubusiness etiquette
The origin of the word etiquette
Oral Activities
Make sure you pack according to the climate and type of business; and always remember to have a business card ready to hand. How do you think of this statement?
The word “etiquette” originated in France during the 1600s and 1700s.
It used to mean “keep off the grass” in French.
The story of the gardener and his signs of étiquets
International business can be tricky; if you aren’t prepared, your business deal can go down in flames. What suggestions would you like to make for the businessmen who are going on a business trip to foreign countries?
help you appear polished and professional, rendering you knowledgeable and confident in clients’ eyes
LET`S SEE HOW MUCH YOU KNOW....
Actions (I)
Appearance and Dress Positive first impression Business card etiquette Conversation skills
Actions (II)
Body language and gestures Dining with a client Gift-giving customs Sending crystal clear messages Preparation before the journey
Case Study
Here is the situation: You’re meeting a client at a restaurant and you arrive to find it crowded with noisy happy-hour patrons, making for an inhospitable business atmosphere-what do you do?
Chapter 1 Business Etiquette in the International Arena
Learning objectives
By the end of this introductive chapter, you should be able to
define etiquette and business etiquette understand the origin and development of
The importance of business etiquette
methods of polishing self-conduct to obtain positive results
the art of knowing how to behave and interact with people in a wide variety of business situations
business etiquette realize the significance of learning international
Biblioteka Baidubusiness etiquette
The origin of the word etiquette
Oral Activities
Make sure you pack according to the climate and type of business; and always remember to have a business card ready to hand. How do you think of this statement?
The word “etiquette” originated in France during the 1600s and 1700s.
It used to mean “keep off the grass” in French.
The story of the gardener and his signs of étiquets
International business can be tricky; if you aren’t prepared, your business deal can go down in flames. What suggestions would you like to make for the businessmen who are going on a business trip to foreign countries?
help you appear polished and professional, rendering you knowledgeable and confident in clients’ eyes
LET`S SEE HOW MUCH YOU KNOW....
Actions (I)
Appearance and Dress Positive first impression Business card etiquette Conversation skills
Actions (II)
Body language and gestures Dining with a client Gift-giving customs Sending crystal clear messages Preparation before the journey
Case Study
Here is the situation: You’re meeting a client at a restaurant and you arrive to find it crowded with noisy happy-hour patrons, making for an inhospitable business atmosphere-what do you do?
Chapter 1 Business Etiquette in the International Arena
Learning objectives
By the end of this introductive chapter, you should be able to
define etiquette and business etiquette understand the origin and development of
The importance of business etiquette
methods of polishing self-conduct to obtain positive results
the art of knowing how to behave and interact with people in a wide variety of business situations