四大 安永 知识管理案例分析

A
Headquartered
URL
of Ernst & Young: http://www.ey.com/
Global Structure
Globally
firms.
managed of the Big Four
Sets
standards
Oversees
policy and consistency of service, with client work being performed by its member firms.

Either the continuity of knowledge chain crashes or employees fails to acquire new required knowledge will lead to destructive impacts on the organization’s objectives because the knowledge flow will have fractures and as a result the service quality will be degraded greatly.

Manager A
Manager B

Senior Staff A Ordinary Staff A Ordinary Staff B
Senior Staff B

Objectives

Provide high quality auditing and IPO service for the clients.
Ernst & Young Partner A Partner B
The

in charge of a branch office and a number of projects responsible for several projects and can sign audit reports engage in specific field work leading lower level employees contribute and facilitate the working process
Task identification KM process identification and assessment Identification of desired KM processes Assessment of current KM solutions and infrastructure focusing on their effects



Work burden – heavy -- high turnover rate The severe challenge: the continuity of the knowledge chain Bring the professional knowledge away with them without Passing the essential knowledge.
Introduction of EY

One of the largest professional services firm in the world
One of the "Big Four" accountancy firms, along with: Deloitte KPMG and PricewaterhouseCoopers EY was ranked by Forbes magazine as the 9th largest private company in the United States in 2010.


Size
141,000
people sharing their ideals and passion help clients improving their business around the globe global organization of member firms in more than 140 countries. in London, UK.
Motivation
Hugely
appreciates and depends on the human resource quality professional knowledge can distinguish the organization itself.
High
Challenges
KM Project on Ernst & Young AABS (China)
Speaker: KMers Group Date: 2011/10/10
Ernst & Young Logo
KM Project on Ernst & Young AABS (China)

Background Information of Ernst & Young
Promoting frequently to sustain responsibilities Learning fast to adapt to the new requirements. Coach other lower level employees.

Challenge (Cont’d)
Enhance the quality of the professional knowledge of the organization. Preserve and share the high quality professional knowledge within E&Y.


源自文库
More competitive in the industry. Absolutely conducive to maximize the profit and the organization’s impact.
Strategy
“Quality
In Everything We Do”
Quality of service Deliver professional knowledge
AABS
Assurance
and Advisory business service line structural characteristics: