速卖通操作攻略

模板十一（对老客户推销模板）：

Hello , thank you very much for your orders in our store, do you sell by online store or Real store ? Could you send the website for my reference if you have a online store, you can tell me which product you sell mainly if you have a real store. we are a professional factory, I hope we can get the seller dom news and your suggestion for the products. And maybe we can supply the product you are selling and be sure to give you best price than other suppliers for the same quality products. I hope we will have a long-time cooperation and help you have a better sale.

Kindly check the folowing item as a gift for our old buyers.

/store/product/HANDCRAFT-Ballpen-Rhinestone-Crystal-pen-Refillable-BALLPOINT-PEN-FREE-SHIPPING-R237564/704141_1659116930.html

Thanks very much for your support!Now I am back and more new good items will be updated!

B&R

Henry

留言模板

模板一（收到订单后留言）：

Hi,*****, Thank you very much for your order.We will send you the goods within 1-3 days by China Post Mail. If any quesition, don't hesitate to ask me. Hope we will have a good start cooperation. Thank you.

模板二(发货后留言)：

Hello, ***(客户名称）, it is a pleasure to tell that the postman just picked up your item from our warehouse, it is by ****(物流方式）about *** working days to arrive. The tracking number is *******, tracking web:********, you can view its updated shipment on the web, which will be shown in 1-3 business days. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping. We warmly welcome your feedback.

模板三(客户30天后仍然没有收到包裹的留言）：

Hello ******, this is ***, I am sending this message to update the status of your order. The information shows the parcel didn't arrive your country, Apologize that the shipping is slower much than usual. Hope it is not a big trouble for you. Just now We extended the taking delivery time for you , thank you very much. Best Wishes.

模板四（货物到达海关后，提醒货运相关进展）：

Hello Sir/Madam

This is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: ***************.

You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.

Best Wishes.

模板五（货物达到邮局）：

Hello Sir/Madam

This is **. I am sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number：************. Please check the web *******.

You will get it soon, if your country Post delay it , please try to contact and urgent them, maybe you can get it earlier . Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.

Best Wishes!

模板六（评价时的模板）：

给客户评价时的模板：Good buyer!Thank you very much for your order!I hope we will have a long-time cooperation!Don't hesitate to contact with us if there's anything what i can help you ! Best regards.

1.好评客户留言模板：

Hello, ***, i am so pleased and grateful that you gave us a good feedback /you are satisfied with our products and service, i hope i can apply to give you a good discount or send a gift to you when you order next time. Thank you very much. Best regards

2.中评客户留言模板：

道歉：Hello, *** , i feel so sorry for all your inconvenience/ the quality question/ that you are not satisfied with *****. 解释原因：

提出解决办法：In order to showing my apologies, we hope we can give you a good discount or send you a gift when you order next time. and thank you so much for your suggestion , hope we will have a long-time cooperation. don't hesitate to contact with us if there's anything what i can help you , best regards.

3.差评客户留言模板(同中评）：

在中评的基础上增加：i am looking forward to your reply whether or not you agree we fix this thing. If agree, honestly hope you can revise the bad valuation. If you don't agree, could you give us a better suggestion? We hope we can fix this thing reasonably and positively. Let us apologize to you again for all your inconvenience. Thank you very much ,best regards.

4.客户未评价：Dear,I just got the good news that you have received the parcel,I hope you are satisfied with our products.We would appreciate it,if you can give us a positive feedback,the feedback is very important to us.I hope we will have a long time cooperation,don't hesitate to contact with us if there's anything what i can help you .Thank you very much.Best regards.Henry

模板七（发错货物，漏发货及时提醒客户）：

Hello ***, it is a pity to tell you a thing that our delivery member forgot to send the gauze bag to you, could i send you again or we give you $**** discount to you when you order next time? So sorry for all your inconvenience. Thank you very much , best regards.