企业文化专题-华为内部沟通管理程序

internal communication

management procedure

1.

目的Objective

促进公司内各职能和层次间的信息交流，从而增进理解和提高质量管理体系的有效性。

Promote the information communication among departments and levels to understand and improve the quality system effectiveness.

2.

适用范围Applicable Scopes

适用于各部门之间、上下级之间、同事之间的内部沟通活动。

Be applied to the internal communication among departments, leader and employees, and colleagues.

3.

职责Responsibilities

3.1. 最高管理者负责督促各部门﹑各层次以及同事间积极进行内部沟通，并实施必要的鼓励措施；

The top management will promote the internal communication among departments,

colleagues, and different levels, and give necessary encouragement.

3.2. 各部门负责人必须督促所属人员积极进行内部沟通，并协调工作中的纠纷；

The department chief will promote the internal communication among the departments, and

assort with the related troubles.

3.3. 管理者代表或人事行政部负责受理与内部沟通有关的纠纷，及对当事双方进行调解。

The management representative and administration department shall assort with the related

troubles among the departments and two sides.

4.

程序内容Procedure Contents

为了使公司的质量管理体系能有效地运行，全体人员合理、有效的方式积极进行沟通，不能以“他们不配合或没时间”等语言作为不按时完成工作的理由，内部沟通可按下列方式进行：

In order to keep the quality management system operation effectively, all the employees in the company shall communicate each other with reasonable and effective ways to solve the troubles, and cannot use any reasons. The internal communication shall be implemented as the followed ways,

4.1.

开会meeting

4.1.1.公司领导至少每年召开一次主管级以上人员参加的质量管理会议，听取他们在进行质量管理

时所遇到的困难和对质量管理的改进意见，并进行处理。

The company top management shall organize the chief meeting every year for

internal communication

management procedure

the quality management, and solve the troubles and opinions in the quality management

system.

4.1.2.总经理及管理者代表主持每周召开一次主管会议：the general manager and

management representative shall organize the chief meeting every week,

讨论本周发生的一些质量、管理问题；discuss the quality and management trouble

this week.

下周生产、销售内部协调；传达公司对质量管理的意见﹑要求和改进；next

week production and sales arrangement, the quality opinions, requirements and

improvement.

听取主管们在进行质量管理时所遇到的困难和对质量管理的改进意见，并进行

处理；listen and solve the troubles in the quality system operation, and improvement

opinions for the quality system.

采取多方论证、积极参与的模式充分进行内部交流，畅通渠道，解决问题。

Solve the problems and clean the channel using the multidisciplinary approaches, and

take part in the communication completely and HUAWEIively.

如果临时无法召开会议，则应由总经理或管理者代表通知各部门部长或主管。

The department chief will organize the meeting designated by general manager or

management representative.

上周跟踪事项follow the meeting HUAWEIions in the last week

4.1.3. 各部门主管至少每月召开一次本部门人员会议,传达公司对质量管理的意见、要求和改进方针,听

取他们在进行质量管理时所遇到的困难和对质量管理的改进意见,并进行处理。

The department chief shall organize one department meeting every month to public the

company opinions/requirements/improvement policy in the quality management, and get

and solve the troubles in the quality management operation and improvement opinions.

4.1.4. 各生产线/组每个工作日都要开早会,由拉/组长主持,传达公司对质量管理体系的意

见﹑要求，并讲述上一天出现的问题及其纠正方法和预防措施，以及当天的生产应注意的地

方,生产部的部长/主管要轮流参加各班组的早会。

The production lines/teams will organize the morning meeting by the line leader every working day, to public the quality requirements and opinions from