快递业务员考试初级

快递业务员考试初级快递业务员初级考试考点 1~8章占理论考试的40%;9~12章占理论考考试60%。

第10章占技能考试的15%;第11章占技能考试的60%;第12章占技能考试的25%。

理论考试(50道单选、50道判断)100分60分及格，技能考试(8道大题)100分60分及格，同时及格考试才算合格～(重点掌握第9、10、11、12章) 第一章职业道德1、职业道德的定义:职业道德是从业人员在职业活动中应遵循的行为准则，涵盖了从业人员与服务对象、职工与职工、职业与职业之间的关系。

2、职业道德的基本范畴:职业道德的基本范畴包括职业态度、职业纪律、职业良心、职业荣誉、职业作风等若干内容。

3、职业技能的含义:职业技能是指从业者所掌握的职业技能和本领，是从业者实际拥有的创造价值的能力。

4、职业道德的基本内容:包括爱岗敬业、诚实守信、办事公道、服务群众以及奉献社会等。

5、职业道德的特点:特殊性、多样性、强制性、稳定性。

第二章快递服务概述1、快递服务的作用:其中最突出的社会作用是:快递服务是劳动密集型的服务行业，具有创造大量就业岗位和吸纳更多人就业的作用。

2、快递服务的分类:快递服务按寄达范围划分，可分为国内快递、国际快递、港澳台快递三大业务种类;按照所有制形式划分，可分为国有、民营、外资三大主体;按照运输方式划分，可分为航空、公路、铁路三大方式。

3、快递业务网络的定义:快递业务网络是指实现快件收寄、分拣、封发、运输、投递等所依托的实体网络和信息网络的总称。

、快递业务网络可分为快件传递网络和信息传输网络。

45、全国性企业的网络分为三个层次:即大区或省际网，区域或省内网，以及同城或市内网。

6、快递信息网络的主要作用:第一，实现了对快件、总包等信息的实时传递;第二，实现了企业快递信息资源最大限度的综合利用与共享;第三，便于企业运营管理，提高工作效率，规范操作程序，减少人为差错;第四，便于企业为客户提供更优质的服务，包括为客户提高快件查询;第五，有利于增强企业竞争能力促进企业可持续发展。

7、快递服务主要包括:快件收寄、快件处理、快件运输和快件派送四大环节。

8、快递服务的基本要求:第一，有序流畅;第二，优质高效;第三，成本节约;第四，安全便捷。

第三章快递业务基础知识1、快件分类:按照内件性质不同的分类所谓内件，是指客户寄递的信息载体和物品。

根据信息载体和物品的概念，快件可分为信件类快件和物品累快件两种;按照寄达范围不同分类:可分为国内快递、国际快递、港澳台快递Secondly, attention and corrective action. We want to make full use of education practice of the mass line of the party, "three-three" special education, problem rectification and municipal inspection of good experiences, good practices, and find out the problem and establish the corrective action account, clear problem rectification of schedules, practice the questions one by one pin number system. Modification of personality questions to learn, that is, acknowledge the change, on common issues to linkage, rectification, change one specific issue,doing one specific thing. To do a good job "two" combines study and education reform with problem rectification, deepening the expanding "three-three comments on" solid "bright sun on" action, persistently lax rectification of false problems, problem-solving Act in cooperation, continued to promote and further improve the overall image of water systems, improve the water conservancy work and career development center. Four to the "urge" as intended, other work and promote development and successful. "Learning" how "to do" is eligible, "change" is in place will eventually be reflected in the ability to promote water conservation work, promoting the development of water conservancy. This study and education, and must stick around water management center, both hands, two promoted. We to to this learning education for opportunity, guide full system members cadres accurate grasp China economic social development of big situation, firm set "innovation, and coordination, and green, and open, and shared" five big development concept, accurate grasp water career development of new situation, continues to promote 按照服务时限可分为:标准服务快件和承诺服务时限快件按照赔偿责任分类可分为:保价快件、保险快件、普通快件按照付费方式分类可分为:寄件人付费快件、收件人付费快件、第三方付费快件按照结算方式分类可分为:现结快件和记账快件。

第四章快递服务礼仪(不考)第五章安全知识1、职业安全是指企业按照国家有关职业安全与卫生法规的要求，为职工提供一个符合国家hi也安全和卫生标准的工作场所或作业环境，劳动者则应懂的有关职业安全与卫生的法规和相关知识，正确掌握安全使用生产设施和劳动保护用品的方法，以保护自己免受职业事故或职业病的伤害。

2、使用助力自行车驮载快件，长宽高不准超过规定限度:高度自地面起不宜超过1.5米，宽度左右不宜超出车把的0.15米，长度前端不宜超出车轮，后端不宜超出车身0.3米。

3、摩托车载物，高度从地面起不得超过1.5米，长多不得超出车身0.2米，两轮摩托车载物宽度左右不得超出车把0.15米，三轮摩托车载物宽度不得超过车身。

4、常见的灭火器有:第一，二氧化碳灭火器适用于扑灭油类、易燃液体、可燃气体、电器机械设备初起的火灾，灭火后不留污渍;第二，泡沫灭火器用于扑灭木材、石油等物质的初起火灾，适用于油田、炼油厂等使用;第三，干粉灭火器适用于扑灭可燃固体、液体、气体，在一般场所作为机动灵活的消防设备。

5、灭火器放置环境条件的规定:灭火器不得受烈日曝晒，接近热源或者受剧烈震动;应放置在通风、干燥、清洁的地方;放置地点要明显，距离地面高度为50厘米。

第六章地理与百家姓知识1、难认的地名拼音注释(见纸质材料复印)2、我国主要航空公司标志、代码及名称(见纸质材料复印)第七章计算机与条码知识1、内存主要是用来存储当前正在使用的程序和数据及其最终结果，分为随机存储器(RAM) 和只读存储器(ROM)，前者可以写入也可以读出，但关机后数据将会丢失，后者只能读出，关机后数据不会丢失。

2、国内快递服务使用的条形码多为一维的39码、128码、也有部分企业开始使用二维码。

----------39码结构---------128码结构Secondly, attention and corrective action. We want to make full use of education practice of the mass line of the party, "three-three" special education, problem rectification and municipal inspection of good experiences, good practices, and find out the problem and establish the corrective action account, clear problem rectification of schedules, practice the questions one by one pin number system. Modification of personality questions to learn, that is, acknowledge the change, on common issues to linkage, rectification, change one specific issue, doing one specific thing. To do a good job "two" combines study and education reform with problem rectification, deepening the expanding "three-three comments on" solid "bright sun on" action, persistently lax rectification of false problems, problem-solving Act in cooperation, continued to promote and further improve the overall image of water systems, improve the water conservancy work and career development center. Four to the "urge" as intended, other work and promote development and successful. "Learning" how "to do" is eligible, "change"is in place will eventually be reflected in the ability to promote water conservation work, promoting the development of water conservancy. This study and education, and must stick around water management center, both hands, two promoted. We to to this learning education for opportunity, guide full system members cadres accurate grasp China economic social development of big situation, firm set "innovation, and coordination, and green, and open, and shared" five big development concept, accurate grasp water career development of new situation, continues to promote-------PDF417码的结构(二维条形码)第八章相关法律法规和标准的规定1、对服务资质的规定:在省、自治区、直辖市范围内经营快递业务的服务组织，其总部及分支机构的人员总和不低于15人。