运营管理-第一OperationsandProductivity运营管理笔记
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Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-1
Operations
Management Operations and Productivity
Chapter 1
Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-2
Outline
♦PROFILE: HARD ROCK CAFE
♦WHAT IS OPERATIONS MANAGEMENT?♦ORGANIZING TO PRODUCE GOODS AND SERVICES
♦WHY STUDY OM?
♦WHAT OPERATIONS MANAGERS DO ♦How This Book Is Organized
♦WHERE ARE THE OM JOBS?
Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-3
Outline -Continued
♦THE HERITAGE OF OPERATIONS MANAGEMENT ♦OPERATIONS IN THE SERVICE SECTOR ♦Differences between Goods and Services
♦Growth of Services
♦Service Pay
♦EXCITING NEW TRENDS IN OPERATIONS MANAGEMENT
Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-4
Outline -Continued ♦THE PRODUCTIVITY CHALLENGE ♦Productivity Measurement
♦Productivity Variables
♦Productivity and the Service Sector
♦THE CHALLENGE OF SOCIAL RESPONSIBILITY
Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-5
Learning Objectives
When you complete this chapter, you should be able to :
Identify or Define:
♦Production and productivity
♦Operations Management (OM)
♦What operations managers do
♦Services
Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-6
Learning Objectives -Continued When you complete this chapter, you should be able to:
Describe or Explain:
♦A brief history of operations management
♦Career opportunities in operations management
♦The future of the discipline
♦Measuring productivity
Transparency Masters to accompany Heizer/Render –Principles of Operations Management, 5e, and Operations Management, 7e
©2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 1-7
The Hard Rock Cafe
♦First opened in 1971
♦Now –110 restaurants in over 40 countries
♦Rock music memorabilia
♦Creates value in the form of good food and entertainment
♦3,500+custom meals per day
♦How does an item get on the menu?
♦Role of the Operations Manager