贴身管家服务流程Butler SOP INDEX
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INDEX
Butler 01. Answer an internal call
应答内部电话
Butler02. Answer an external call
应答外部电话
Butler03. Making an internal call
拔打内部电话
Butler04. Making an external call
拔打外部电话
Butler05. Checking the logbook
检查工作记录本
Butler06. How to handling guest complaint
如何处理客人投诉
Butler07. Guest belongs care & handling
关注客人的行李
Butler08. How to escort guest and sent a guest at the table how to do
如何为客人引位
Butler09. How to serve food to the guest
如何为客人提供食品服务
Butler10. How to serve the drink to the guest
如何为客人提供饮料服务
Butler11. Housekeeping terminology
客房部术语
Butler12. Baby sitter service
保姆服务
Butler13. Lost and found procedure
失物招领
Butler14. Guest laundry packing
客衣打包
Butler15. How to handle guest laundry express and pressing service 如何处理客衣加快服务和熨烫服务
Butler16. Guest laundry delivering
送洗衣
Butler17. D.N.D room guest laundry service
请勿打扰房洗衣服务
Butler18. Guest room amenity & supplies set – up
客房用品的摆放
Butler19. Guest welcome tea service
欢迎茶服务
Butler20. R oom “no not disturb” procedure
请勿打扰房的服务程序
Butler21. Clean room procedure
房间清洁程序
Butler22. How to clean the bath room floor
如何清洁卫生间地板
Butler23. How to make up bed
怎样做床
Butler24. How to clean glasses
清洁玻杯
Butler25. How to vacuum the carpet
地毯吸尘
Butler26. Guest shoe shine service
擦鞋服务
Butler27. Extra bed and baby cot procedure
加床和婴儿床服务程序
Butler28. Guest laundry pick up during room check 洗衣收取
Butler29. How to assist guest with luggage / package 帮客人拿行李
Butler30. Mini – bar daily replenishment
迷你吧耗用情况检查
Butler31. H ow to handle “open door” request
如何处理“开门”的要求
Butler32. Turn down service
开夜床