服务人员英语礼貌用语30句

服务人员英语礼貌用语30句

1．早晨好。中午好。晚上好。

Good morning/afternoon/evening.

2．欢迎您光临我们饭店。

Welcome to our Hotel.

3．旅游愉快吗

Did you have a nice trip

4．我是接待员/服务员。

I am receptionist. (waiter／waitress)．

5．需要我帮忙吗

What can l do for yon

6．请稍等一会儿。

Just a moment, please.

7．很高兴为您服务。

I am always at your service

8希望您在这里住得愉快。

I hope you will enjoy your stay with us here.

9．对不起，给您添麻烦。

I am very sorry to have caused you so much trouble.

10.如果您需要什么帮助，请及时告诉我。

Just let me know if there is anything. I can do for you .

11．这边请。

This way，please．

12. 请走这边。

Would you care to step this way，please

13．不客气。

You are welcome／“Not at all／It“s my pleasure．

14.为宾客服务是我们的荣幸。

It“s our pleasure to serve our guests

15．您先请。请跟我来。

After you．Follow me ,please.

16．对不起，我马上就过来。

Excuse me，I will be with you in a minute.．

17．能告诉我您的姓名吗

May l have your name

18．对不起，止您久等了；

Sorry to have kept your waiting.

19．您能填一下这张表吗

Would you please fill in this form

20．您如何付账，是现金还是信用卡

How are you going to pay，in cash or by credit card

21．对不起，我能进来吗

Excuse me，may l come in

22. 一直往前走。向左转、向右转。

Go straight ahead．Turn left,turn right.

23．您可以坐这部电梯到客房；

You may go to your room by this elevator.．

24．我马上为您查一下。

Let me have a cheek for you.

25．请坐。

Take a seat．please．

26．我来为您指路。

I“ll show you the way·

27．祝您旅途愉快。

Have a good trip

28．祝您生意兴隆。

I wish you a good business．

29.欢迎您下次再来。

You are welcome to stay with us next time．

30．希望再次为您服务。

I am looking forward to serving you once again

星级酒店初级英语服务用语

1) Words and expressions for daily use(日常用语)

after在…之后assure保证about关于…… afraid害怕against与…相对的anything任何事beg乞求before在…之前behind在…后面begin开始bitter苦的bother打扰book书，预定ceiling天花板clock钟congratulations祝贺Christmas圣诞color颜色complaint投诉call呼叫，电话

dark黑的，暗的discount折扣direction方向downstairs下楼day天，日子date日期delicious美味的end终点enjoy喜欢，享受excuse借口for为……

fully满的greeting问候good好的guest客人give给get得到，达到go去

half半how…怎样hotel酒店happy高兴，快乐的hope希望house房子hot热的here 这里hour小时help帮助have有it它interrupt打扰

know知道think想like喜欢leave离开last最后的，最近的light灯，淡的long长的left 左边meet认识massage按摩message信息mind介意，思想madam女士may也许

minute分钟matter事件，麻烦month月meal餐

number数字name名字night夜晚nice美好的now现在的on在…之上order点单pardon原谅，重复point点percent百分比past过去的pleasure愉快，荣幸quarter一刻，季度regulations规章report报告right对的，右边的room房间second秒，第二stay 停留same一样的season季节sweet甜的sour酸的salty咸的signature签名sign信号，签side边see看见service服务step脚步，台阶smoke烟，抽烟sir先生

tell告诉table桌子this这个that那个turn转弯tour旅行today今天tomorrow明天time时间too也… taste品尝，品位terrible糟糕的take拿，取

upstairs上楼week星期weekend周末way路worry担心will将… wait等待welcome欢迎weather天气yesterday昨天year年

2) Greetings 问候

How do you do!

Good morning/afternoon/evening!

How are you (doing)

Nice to meet/see you!

Welcome to Hongfu Hotel!

3) Asking & inquiring 征询用语

Would you like to leave a message 您需要留口信么

I beg your pardon 您能再说一遍么

What do you think of our service 您觉得我们的服务怎么样

May I know your name/room number 能告诉我您的名字/房号么

May I take your order now 现在可以点菜了么

May I have your signature please/Please sign here.请签字。

4) Arousing attention 提醒用语

Mind your step. 请走好。