麦当劳品牌战略分析【英文】

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【战略管理】麦当劳战略分析

别小看这些新增设的仅有几平米的小店，麦
当劳对它做了很多计算。一个销售好的甜品站会占到母店销售额的10%，但其所占用的面积(按照上海地区普通麦当劳餐厅300平米的面积计算) 才不过是后者的1.5%-3%。“多一个甜品站就是多一个分销点，多一份额外的增长。”麦当劳 (中国)有限公司首席市场营销官张家茵解释说。
麦当劳的黄金准则是顾客至上，顾客永远第一。提供服务的最高标准是质量（Quality）、服务（Service）、清洁（Cleanliness）和价值（Value），即QSC＆V原则。这是最能体现麦当劳特色的重要原则。Quality是指麦当劳为保障食品品质制定了极其严格的标准。例如，牛肉食品要经过40多项品质检查；食品制作后超过一定期限（汉堡包的时限是15分钟、炸薯条是7分钟），即丢弃不卖；规定肉饼必须由83％的肩肉与17％的上选五花肉混制等等。严格的标准使顾客在任何时间、任何地点所品尝的麦当劳食品都是同一品质的。Service是指按照细心、关心和爱心的原则，提供热情、周到、快捷的服务。Cleanliness是指麦当劳制定了必须严格遵守的清洁工作标准。Value代表价值，是后来添加上的准则，加上V是为了进一步传达麦当劳的“向顾客提供更有价值的高品质”的理念。也可以说， QSC＆V原则不仅体现了麦当劳的经营理念，而且因为这些原则有详细严格的量化标准，使其成为所有麦当劳餐厅从业人员的行为规范。这是麦当劳规范化管理的重要内容。
程 ● 2003年8月，麦当劳于天津首先开
展特许经营业务。
随着中国经济的发展，麦当劳在中国内地的市场也有着迅猛的扩展。现在，麦当劳的670家餐厅遍布在跨越中国25个省市和直辖市的108个次级行政区域。麦当劳十分重视中国市场，并会在投资回报最大的基础之上，继续扩展连锁餐厅。目前，麦当劳的员工人数超过5万人，其中99.97%是中国员工。麦当劳在中国的供应商系统亦拥有超过1.5万名的员工，总投资达5亿美元。

麦当劳STP策略分析

二、目标市场的选择（T）
目标一：追求快乐的儿童目标二：追求个性的青少年目标三：功能休闲的青少年目标四：效率至上的青年目标五：时尚流行的青年目标六：娱乐文明的青年目标七：营养健康的中老年目标八：经济实惠的中老年目标九：全家快乐的中老年
三、市场定位（P）
麦当劳的市场优势在于清洁、快速、品质、服务、价值感。以年轻、活泼作诉求，希望提供一个轻快的用餐环境。
麦当劳公司2001年的总收入达到148.7亿美元，净利润为16.4亿美元。麦当劳在全球快餐连锁领域是冠军。2012 年，麦当劳在中国共拥有1000余家餐厅，2013年餐厅数量预计达到2000家。
麦当劳的STP战略分析
一二
三
一、市场细分（S）
（一）地理各自不同的饮食习惯和文化背景。如美国东西部的人喝的咖啡口味是不一样的。通过市场分析为不同的地理单位进行经营活动，从而做到因地制宜。
麦当劳
麦当劳（英语：McDonald's）是全球大型跨国连锁餐厅，1940年创立于美国，在世界上大约拥有3万间分店。主要售卖汉堡包，以及薯条、炸鸡、汽水、冰品、沙拉、水果等快餐食品。
麦当劳遍布全球六大洲119个国家，拥有约32000 间分店，在很多国家代表着一种美式生活方式。
麦当劳创始人
雷·克拉克（Ray Kroc，1902
从1990年深圳第一家餐厅开业起，麦当劳至今在中国大陆开店总数达到1300多家，拥有员工近70000名，其中 99.9%是中国员工。
公司规模
麦当劳公司旗下最知名的麦当劳品牌拥有超过32000 家快餐厅，分布在全球121个国家和地区。在世界各地的麦当劳按照当地人的口味对餐点进行适当的调整。
另外，麦当劳公司还掌控着其他一些餐饮品牌，例如午后浓香咖啡

麦当劳案例分析-英文版

.McDonald's Corporation CompanyTable of Contents●Executive Summary●Introduction Industry Analysis●Competitor Analysis●SWOT AnalysisFuture and RecommendationExecutive SummaryMcDonald's restaurant is a large chain fast food group and it has approximately thirty thousand shops in the world, the main selling is hamburgers, French fries, Fried chicken, soda, ice product, salad, fruit. After the financial crisis, most companies are experiencing a situation of fund shortage, how to get more profit has become the problem which the fast food industry must be facing with. Of course, the advantage of efficiency and convenience will be the important Opportunity to help the fast food industry to solve the problem. Now, McDonald's management is very good, but it still needs to improve in some places.IntroductionMcDonald's restaurant is a large chain fast food group and it has approximately thirty thousand shops in the world, the main selling is hamburgers, French fries, Fried chicken, soda, ice product, salad, fruit. McDonald's restaurants spread all over the world six continents in over countries. In many countries McDonald's represents of a kind of American way of life.In 2001, the net income of McDonald shrunk 17 percent to $1.64 billion. Though McDonald’s U.S. market share remained above that of competitors, it grew more slowly. Because of the “Big Mac Attack”, McDonald accelerated plans for “New Tastes Menu”items. What’s more, McDonald’s opened McCafe in order to double sales at existing U.S. restaurants over the next decade. The gourmet coffee concept was created to be placed within or adjacent to existing McDonald’s restaurants. McDonald’s estimates that the new concept will boost sales by 15 percent.McDonald invested heavily in advertising its product and improving its public image. The advertising message of McDonald focused on tasty and nutritious food, friendly folks, and fun. Industry AnalysisNowadays, customers are tastes changing in the fast-food industry. Customers are eating out less often compared to previous years and eating habits are changing. Many younger customers are getting tired of fast food and are thinking about their health. A growing trend is the move by customers to non-hamburger sandwiches.In allusion to these changes, McDonald’s face to profit drains and earnings declines, so they must innovate and keep their quality in the market and special promotional strategies. McDonald’s continue discounting and offering a variety of new products to attract customers, they also seek to shed their “cheap and greasy” image with new shore design. They are trying to increase the speed of drive-though delivery. McDonald’s trend is the recognition of the importance of heavy users of fast-food restaurants. Because customers do not want to sacrifice the convenience of fast food industry, they pay attention to meals that more upscale than traditional fast food, served in nicer restaurants with more comfortable surroundings, but faster than in traditional restaurants. Competitor Analysis1. Major competitors in the hamburger segmentMcDonald’s has three major competitors in the hamburger segment. These include Burger King, Hardee’s and Wendy’s. Both Burger King and Wendy’s have had small gains in market share while Hardee’s lost share.●Burger King Corp.The menu overhaul is one part of a major turnaround strategy engineered by Burger King’s chairman and chief executive, John Dasburg, who joined the chain in 2000. Its ongoing effort to increase sales and market share, offered a new salad line and a permanent array of value-priced offerings, endeavors already under way at its fast-food competitors.●Hardee’sThe chain posted year-to-year quarterly declines of 4.8 percent in company-owned same-storesales. The effort to reverse slowing but continuing sales erosion at Hardee’s, the industry’s No.4 burger chain, had dominated management’s attention in its conversion of Hardee’s to a format called “Star Hardee’s.”The company attempted to reverse sliding sales by introducing new items on the menu and joining the price-promotion burger wars. The company tested individual item discounts at most of Hardee’s company-owned units.●Wendy’s internationalWendy’s has had the strongest same-sales gains of the major burger chains in recent years. Chain officials and Wall Street analysts attributed at least part of the growth to Wendy’s line of four upscale salads called “Garden Sensations.” The nation’s No.3 burger chain holds an enviable position—analysts consistently rank it ahead of chief rival in quality, customer satisfaction, innovation, and unit-level sales. Wendy’s product line includes four core menu items: burger, chicken sandwiches, its value menu, and its Garden Sensations salads. The salad line is designed to provide custom taste comparable to salads offered by casual-dining chains2. Major competitors in the non-hamburger segment●Pizza Hut, “pizza and more “Pizza Hut is one of the biggest and best-known pizza restaurants in the world after fifty years of development. One of their main strategies that they still follow today is the diversification of the products they offer. Pizza Hut is always adding something new to their menu, trying to reach new markets. They were trying to offer many different food items for customers who didn't necessarily want pizza. Another opportunity that Pizza Hut has is their new ordering online system. Anyone with Internet access can order whatever they wish and get it delivered to their house without even speaking to someone. Lastly, Pizza Hut has always valued customer service and satisfaction. In 1995, Pizza Hut began two customer satisfaction programs: a 1-800 number customer hotline, and a customer call-back program. These were implemented to make sure their customers were happy, and always wanted to return.●KFCKFC, also known as Kentucky Fried Chicken, is a chain of fast food restaurants based in Louisville, Kentucky. KFC is currently one of the largest businesses of the global food service industry and is widely known around the world as the face of Colonel Sanders. The Colonel has spread his industry currently to more than eighty countries globally. Every day, nearly eight million customers are served around the world. KFC's menu includes Original Recipe chicken -- made with the same great taste Colonel Harland Sanders created more than a half-century ago. KFC primarily sells chicken in form of pieces, wraps, salads and sandwiches. While its primary focus is fried chicken, KFC also offers a line of roasted chicken products, side dishes and desserts. Outside North America, KFC offers beef based products such as hamburgers or kebabs, pork based products such as ribs and other regional fare.●Taco bellTaco Bell is the No.1 Mexican fast-food chain in the U.S, with more than 5,600 locations, and it serves more than 36.8 million consumers each week .In China, only Shanghai and Shenzhen have such kind o f restaurant. It has some unique food that other fast food restaurants don’t have. Thin flat bread filled with meat, cheese, particular raw vegetables and hot spicy sauce. A type of Mexican food made by folding a thin round piece of bread and putting meat, beans and cheese inside it. Small pieces of thin dry bread made from corn flour and eaten with melted cheese and a spicy sauce that usually contains beans.Because of its unique, the price of its food is usually high. SWOT Analysis McDonald'sStrengths● They successfully and easily adapt their global restaurants to appeal to the cultural differences. For example, they serve lamb burgers in India and in the Middle East, they provide separate entrances for families and single women.● They have an efficient, assembly line style of food preparation. In addition they have a systemization and duplication of all their food prep processes in every restaurant.● McDonald's takes food safety very seriously. More than 2000 inspections checks are performed at every stage of the food process. McDonalds are required to run through 72 safety protocols every day to ensure the food is maintained in a clean contaminate free environment.● McDonald's was the first restaurant of its type to provide consumers with nutrition information. Nutrition information is printed on all packaging and more recently added to the McDonald's Internet site. McDonalds offers salads, fruit, roasted chicken, bottled water and other low fat and calorie conscious alternatives.Weaknesses● Their test marketing for pizza failed to yield a substantial product. Leaving them much less able to compete with fast food pizza chains.● High employee turnover in their restaurants leads to more money being spent on training.● They have yet to capitalize on the trend towards organic foods.● McDonald's have problems with fluctuations in operating and net profits which ultimately impact investor relations. Operating profit was $3,984 million (2005) $4,433 million (2006) and $3,879 million (2007). Net profits were $2,602 million (2005), $3,544 million (2006) and $2,395 million (2007).Opportunities● They have industrial, Formica restaurant settings; they could provide more upscale restaurant settings, like the one they have in New York City on Broadway, to appeal to a more upscale target market.● Provide optional allergen free food items, such as gluten free and peanut free.● In 2008 the business directed efforts at the breakfast, chicken, beverage and convenience categories. For example, hot specialist coffees not only secure sales, but also mean that restaurants get increasing numbers of customer visits. In 2009 McDonald's saw the full benefits of a venture into beverages.Threats● They have been sued multiple times for having "unhealthy" food, allegedly with addictive additives, contributing to the obesity epidemic in America. In 2004, Michael Spulock filmed the documentary Super Size Me, where he went on an all McDonalds’ diet for 30 days and wound up getting cirrhosis of the liver. This documentary was a direct attack on the QSR industry as a whole and blamed them for America's obesity epidemic. Due in part to the documentary, McDonalds no longer pushes the super size option at the dive thru window.● Any contamination of the food supply, especially e-coli.● Major competitors, like Pizza Hut, Taco Bell, Wendy's, KFC and any mid-range sit-down restaurants.Future and RecommendationAfter our group’s analysis, it is necessary for McDonald’s to use th e Porter's five forces model in the production and operation to win the other competitors and get good development in the future. McDonald's know the strengths of competitors in the burger segment. McDonald's should analyses this point about their own enterprises, and make adjustments and improvements in the future. First, we should improve the process of making Hamburg, and improve the output efficiency of hamburgers. Second, at the same time, McDonald’s must also require food nutrition combination, only healthy food can attract customer. Finally, if the above two do it, we will be in the price improvement. Based on cost leadership strategy, we should reduce the cost of production, under the premise of ensuring the quality of products and services, to gain the largest market share in the competitive strategy.。

麦当劳的企业发展战略

五、高效率
1、收银员负责为顾客记录点膳、收银和提供食品 2、通过使用收银机高了账目结算的速度，还可提前做好备膳的准备。 3、在食品供应上的效率非常高
4、所有固体食品都是通过手来抓取，饮料使用吸管提高了就餐效率。
六、客户选择战略
1、加强“情感促销”是麦当劳的成功的关键
柜台员工
2、以培养顾客忠诚度的营销推广
麦当劳的企业发展战略
目
一、麦当劳简介二、在中国的发展三、企业发展战略分析
录
一、公司简介
英文全称：McDonald's Corporation 公司类型：上市公司（纽约证券交易所， NYSE: MCD）成立时间：1955年总部地址：美国伊利诺州欧克布鲁克（Oakbrook, Illinois ）重要人物：麦当劳兄弟——迪克· 麦当劳和马克· 麦当劳雷德曼· 克罗克（Ray Kroc），第一任行政总裁安德鲁· 麦肯纳（Andrew J. McKenna），董事会非执行主席吉姆· 斯金纳（Jim Skinner），董事会副主席兼CEO 迈克尔.罗伯茨（Michael Roberts），总裁兼COO 主要产业：餐饮雇员数目：418,000人主要产品：连锁快餐、甜点、童装等收入：150亿美元 (2006年)、 274.8亿美元 (2009年)、 227.45亿美元 (2010年) 广告语：为快乐腾点空间；为世界杯腾出空间；I’m lovin’ it!（我就喜欢）。
青少年、情侣、家庭、职பைடு நூலகம்人士
等不同的消费群体——不同的营
业推广方式
七、注重研究开发的经营战略
1、产品品质的改进 2、协助源头产业链更新工
作方法。
如：马铃薯加工方法
改进养牛方法和肉品制作方法

麦当劳的国际竞争战略

Rapid Expansion In today’s marketplace, the window of opportunity for a new or unique
business concept closes very quickly. Franchising permits multiple units to be opened simultaneously, gaining a foothold over would-be competitors.
MacDonald’s in china
China was McDonald’s first global country in which it researched heavily before opening up restaurants. Though 75% of McDonald’s outlets were opened through franchising, in china McDonald’s is operating through a joint venture at present. McDonald’s had to utilize joint venture mode, which helped them adjust to the imperfect law and marketing environment in china. At the beginning , McDonald’s had ignored some important factors, including social, cultural, technological, and economic situations. McDonald’s cannot repeat the same success in China market as they has done elsewhere. After identified this problem, McDonald’s added more cheaper and Chinese-taste food into their menu for attracting more Chinese customer . Now days,McDonald’s key to success is its business mantra of “think global, act local”. This has allowed the company to achieve financial success in every region it opens its fast food restaurants.

分析“麦当劳”与“肯德基”的市场定位和营销策略

分析“麦当劳”与“肯德基”的市场定位和营销策略摘要：全球范围看，麦当劳和肯德基尚不属于一个重量级，麦当劳的“量体裁衣”式营销建立核心竞争优势重文化、重品质、重服务，加强品牌核心竞争力。

肯德基的“水涨船高”式营销，人员本土化、职业化；注重培训，志存高远。

麦当劳和肯德基各自有各自的营销理念，各自有各自的想法，不然怎会分出伯仲呢？Abstract：Global perspective, the McDonald's and KFC is not a heavyweight; McDonald's "tailor" the establishment of the core competitive edge marketing-culture, re-quality, andheavy service and enhance brand core competitiveness. KFC's "things" - style marketing,end localization, professional; focus on training, cherish lofty aspirations. McDonald's andKFC each have their own marketing idea, each have their own ideas, or separation of howto compete ？关键词：市场文化重质量崇高愿望市场定位KeyWords：Marketing-culture Re-quality Market localization Marketing strategy在中国的快餐行业中，麦当劳与肯德基从一开始就是一对“欢喜冤家”，当进入中国市场就展开竞争，随着产品结构日趋同质，行销手段日益雷同。

麦当劳广告分析中英文

麦当劳广告分析中英文Consistency of advertising can emphasis the brand glory in the dazzling array advertising. That means it’s very important to keep consistency in the advertising to build up the brand’s character. Consistency of advertising consists of all aspects including the media, form, theme and advertising agency.Here I want to take the McDonald's advertising for example. In the first place,in the spreading of the information, McDonaldadheres to the BBF principle that is bigger information, bolder information and fewer information. McDonald always takes itself for a communication media. There are decorative outdoor lightings, banners and posters in the outer wall of the McDonald’s store,which has only purpose to make their customers understand the meaning of massages within the 3 or 5 seconds. The period of time is very very short. Because in the opinion of the media, the shorter the time use to understand, the more successful the advertising is.Secondly, McDonald always follow the American style in the form of the advertising because the American advertising is very special in the idea, background music and dynamic image. Their purpose is not spreading the detail but the value of brand. Thirdly, McDonald’s advertising always express the same idea——happiness. Their slogan is everytime is a good time.Finally, McDonald only cooperate with two advertising agency Leo Burnett Worldwide and Eden Advertising Company. Maybe you will feel puzzled. Why? This is because McDonald want to spread the consistent information. This is the consistency of the advertising and this is the character of the McDonald.在目前广告干扰的环境之下，「一致性」是比较容易突显品牌的方式。

麦当劳案例分析英文

CASE STUDYThe main experience the success of the McDonald's restaurants(1)- QSCV marketing idea;(2) a strong new product development work, to innovate, to maximize meetthe new requirements of the customers, enhance competitiveness;(3) increase advertising costs greatly, there is no doubt that McDonald'shuge advertising expenses is it continue to the effective measures to maintain the leading position in the food industry;(4) standardized management;(5) - the franchise and chain operation management mode, namely thecompany sale branch franchise of 20 years, strictly for S, Q, C standardization, high dispersion of branch can be independent management mode.Q (Quality) represent the Quality of the product.Bread is not round and uneven without incision;Milk plasma receiving temperature below 4 ℃, high once return;A piece of burgers to pass more than 40 quality control inspection.S (Service) on behalf of the Service, including shop building fast is comfortable, the operating time of convenience, Service attitude of sales staff, etc.Smile is a feature of McDonald's, all training member show smiling face, lively, bright and customer talk, work, make customers feel satisfied.C (Cleanliness) on behalf of the clean.McDonald's employees in the specification, there is a provision which is "rather than against the wall to rest, got up and clean", ten thousand thousands of stores around the world all employees must comply with this provision.Employees before mount guard operation must be strictly with hand sanitizer disinfection sterilization, hands knead for at least 20 seconds and then rinse.V (Value) represent the Value.McDonald's food nutrition through scientific ratio, nutrition is rich, the price is reasonable.Let the customer enjoy fast food nutrition in the clean environment, this is called "value".McDonald's is the most successful fast food chain in the world today, in 72 countries at present set up more than 14000, 28 million customers a day, and with an average of 7.3 hours each new open a restaurant with the speed of development.And customers walk into any place, any a McDonald's restaurant, you will find that the building exterior, interior, food here to specifications and the attendant manners, clothing apparel, and many other aspects are strikingly similar, can give customers the enjoyment of the same standard.The corresponding countermeasures(1)McDonald's ordinary staff wages are lower, turnover rate of nearly 50%,this has to do with the pace of the McDonald's global expansion has an inevitable relationship too fast, employees, and a lot of money for business expansion, employee welfare treatment can reduce obviously, based on this, McDonald's should be appropriately raise welfare treatment of ordinary staff, at the same time, strengthen the construction of enterprise culture, strengthen the company's humanistic care to employees.(2)for a single McDonald's direction, the problem of risk, the nextMcDonald's should be keep in the fast-food industry established on the basis of the first to peripheral industry into the fast food industry, gradually transition, cross-industry investment again, can be in the hotel, real estate, toys and other industries, spread risk, will be built into a McDonald's fast food as the core of integrated companies.(3) as the McDonald's store, the more the expansion soon, other competitors pace of expansion is not slow, and fast food market capacity is limited, this leads to the increasing competition, and even some countries and regions have hots up, in the face of such situation, McDonald's should be good to strengthen their own competitive advantage and market position on the basis of steady, planned expansion, at the same time, constant product innovation and marketing innovation to attract customers, enhance market competitiveness.In addition to intensify advertising delivery, strengthen the company's internal management system innovation.(4) has repeatedly by Revelations of McDonald's food is not healthy, obviously now McDonald's more or less in the trust crisis, for this kind of situation, on the one hand, McDonald's should strengthen the supervision of food safety and quality, forming a set of complete quality supervision system, from the source to eliminate harmful food, on the other hand, McDonald's should roll out has a high nutritional value of food, the amount of fat, salt less of certain foods. CUSTOMERIs not only in China, McDonald's (project) in the United States has lost more and more customers, especially the young people.Disaster will never walk alone.Fu xi (project) events of July to the performance of McDonald's China has brought the huge impact, McDonald's now faces a much more profound problem - the United States are fewer and fewer young people to visit McDonald's.Technomic food industry research institutions,according to new data since early 2011, the number of monthly dinner at McDonald's, 19 to 21 consumers fell by 12.9%.As the world's largest restaurant chain institutions, the core of McDonald's customers has always been in their 20 s and 30 s of the consumers.Young customers reduce performance influence has brought obvious to McDonald's.In July, McDonald's global same-store sales 2.5% decline, this is the biggest drop since 2003.In the United States, the opening time to meet and exceed 13 months of McDonald's store's sales have been falling since the beginning of the year.For McDonald's, it is a bigger problem than fu xi events.Young customers reduce, not because they no longer like fast food.Is also a Technomic data, in the same period, consumers are turning to other leisure food, monthly visits to customers, 19 to 21, consumers have increased by 2.3%, 22 to consumers, 37, increased by 5.2%.Then why do more and more young people no longer like McDonald's?innovationThe core of McDonald's products has always been a burger, such as the big MAC and fries, accounted for 40% of total sales.But in recent years, the company's product innovation to a wrong direction: launched a wide variety of new products, but there are few successful innovative products.This is typical of big corporate innovation, and is invalid.So it is easy to understand why young people tired of McDonald's.trendAs a young man of the brand,McDonald's has lead, but not now.See now young people fascinated by those things: mobile phones, social networking, online shopping, games, McDonald's more often is a lively.Want to think you go to a McDonald's can do?Slowly, need to register, limited wi-fi, and more and more long waiting time.marketingSame as a consumer brand, win business network McDonald's (project) is not a good use of mobile phones and mobile Internet brings opportunity.McDonald's can do is to provide order of App, but for greater understanding and connection of consumers inadequate investment opportunity.Even in traditional marketing, McDonald's also behave isn't good enough, it is hard to imagine the "Chinese good voice" and "where dad" the mainstream program can't see the McDonald's in the main sponsor of this brand.Prior to the events in the fu xi (project), McDonald's China still enjoy high-growth benefits brought by the market.McDonald's set up shop in China last year, 275, its global McDonald's at the same time open a shop the record for the fastest growing, McDonald's China store plans for 300 this year.For any enjoy market benefits of company, ignore the change of the market will be the largest cost in the future.Both the Chinese market, and the global market, and now is a period of market environment changes.Even McDonald's stability better fast food company, also need to make a great adjustment to adapt to market changes.In thepast few years, McDonald's has made a bold attempt on the product.Since 2006, successively introduced the snack wrap, McAfee, fresh fruit smoothie and iced coffee and other st year, McDonald's attempts to reached a climax, launched a series of new products.Only in China, McDonald's has 17 kinds of Hamburg, 15 kinds of drinks.Too many products to McDonald's has brought many problems, including supply chain become more complex, customer waiting time is longer, but the most important thing is to make McDonald's lost focus.McDonald's chief operating officer Fang Zhenyu said publicly in January this year, the company "frequency of too much, to launch new products quickly, so many new products bring more complexity, lead to the development of our (in 2013)."To know in the 1940 s, McDonald's on the menu is only 9 kinds of food, including hamburgers, cheeseburgers, soft drinks, milk, coffee, chips and pie.For any company, product innovation does not mean that the number of accumulation, also is not just to join the localization of the element.A good product is to let the user feel excited and impulsive, food should do this.But for McDonald's, the need to change is not just a product.Deeper problems facing the company is how to reshape their brand, let yourself to become a friendly and attractive destination for the young.This social change too fast, and the young man happens to be the most sensitive that a group of people.If youcan't understand their customers and make a change, then a strong brand will be collapsed.Business is like that.不仅是在中国，麦当劳（专题阅读）在美国本土也流失了越来越多的顾客，尤其是年轻人。

英语专业论文McDonald’s Marketing Strategies in China麦当劳在中国的营销策略

McDonald’s Marketing Strategies in China姓名：班级：学号：AbstractIn recent years, Chinese fast food companies are developing rapidly, but the market share and profit level are far below that of the western fast food corporations like McDonalds and KFC. From the aspect of average sales turnover of one single store, McDonalds is 160 times of that of Chinese fast food companies. Currently, the turnover of western fast food corporations occupies more than 1/3 of the whole Chinese fast food industry. The causes are various, yet we could not neglect the problems in service marketing such as service quality, service process, service price and physical evidence, also the daily schedule in Northern China and Southern China is different, thus the service patterns differ. In order to make the proposal more specific, I choose McDonald’s stores within a region as the objects, to analyzed its marketing strategies in China. This essay analyzes the successful McDonald’s marketing strategies in China from “4P” (product, price, place, promotion)Key words: McDonald; marketing strategies; Chinese fast food1. IntroductionMcDonald’s is a chain of fast food restaurant that specializes in fried chicken. It was in 1940 that McDonald’s first started their op erations. The pioneer of many things, the Speed Service System introduced in their very first restaurant is being followed in modern day fast food chains to this very day. Their very first mascot was a man with a head of a hamburger wearing a chef’s hat, which was replaced by McDonald’s ever popular clown man. It is estimated that McDonald’s currently serves 58 million customers each day in 119 countries. Their restaurants differ in their settings and facilities as some offer drive thru services, and some have play areas for kids while some offer counter service a lone. McDonald’s signature colors are red and yellow while their most popular products are their famous hamburgers, breakfast offers, desserts, chicken sandwiches and French fries. McDonald’s also f eature products for vegetarian customers, as well. When it comes to regional branches, McDonald’s are known to offer certain products customized to suit the food cultures of the respective regions.McDonald’s pay attention to the development of diversified and create differentiated product.2. The product strategies in China2.1 The product localizationThe first sign of success to an enterprise is that it can provide products to meet consumer demand. McDonald’s was so successful not by accident but have a lot by the constantly product innovation according to the taste of the Chinese people. McDonald’s has continually adapted to the customer’s tastes, value systems, lifestyle, l anguage and perception. McDonald’s was known for its hambu rgers, beef and pork burgers. But most Chinese like toeat rice and something variety. To follow the local taste, M cDonald’s came up with Pork Chop Curry Rice and Preserved Egg Chicken Porridge to suite the Chinese palate. This way fitting customers ’requirement and has been widely recognized by Chinese consumers. Therefore, the unification of food in McDonald’s has very strict standards, covering two aspects of qualitative and quantitative provisions.2.2 The product standardizationCore product stands at the center of the total product. It consists of the core, problem-solving benefits that consumers seek when they buy a product or service. As the world’s larg est fast food chain enterprises--- McDonald’s, in the whole process of its development, to provide customers with food, although there are regional differences for the customer, but the same is the sales all over the world of hamburgers, French fries, ice cream and soft drinks. Even if there is any change in the main product, it is only a small change. Others like Fillet-o-fish，Big Mac hamburgers are as the actual product. McDonald’s mix product to maximize sale opportunities with the limitations of its resources. Although there are big differences in eating habits and cultures in different countries, McDonald's is still committed to reducing the differences, providing a very similar product for global consumers. This management concept originated in the internationalization of chain management, the unified management mode included: unified trademark and name, unified interior design, standardization of the food supply and sales, unified national price.3. The price strategies in ChinaSuccessful pricing is a key element in marketing, ranked only next to product strategies in importance among the concerns of marketers. The specific pricing strategies that firms useto price goods and services grow out of the marketing strategies they formulate to accomplish overall organizational objectives. To establish a suitable price range, the target market of the enterprise and the target market positioning have very big concern.3.1 Identify target customersMcDonald’s caught Chinese homesick psychological needs, divide its target market segmentation for families as the unit group, and focus on the teenagers who have strong ability to accept foreign culture and new things. In addition, they have targeted design for all food, service and environment. Therefore, other family members, under the influence of young people, in order to stimulate demand, will slowly love the relaxed, pleasant dining environment in McDonald’s. Children is also an important service for McDonald’s. Every store has a baby chair and a small cart, and a variety of hanging picture, cartoon park, are all deeply favored by children.3.2 Determine the price rangeMcDo nald’s price range within the scope of the ordinary families can afford, but overall price is higher than the general price, because it adopts competitive pricing strategies. These strategies are designed to deemphasize price as a competitive variable by pricing a product or service at the general level of comparable offerings. McDonald’s mainly take the following two ways to stimulate consumer demand: the first is the psychological pricing. On the one hand, by the way of improving the dining environment to provide customers a satisfying first-rate service. That create an additional value to customers. On the other hand, the price is accurate to angle and unified throughout the country, so that’s all as to give customers a feeling of benefits. The second is through the compound fixing prices. McDonald’s mainmeals and combination of a variety of food such as toys, cola and the appropriate package price and timeless payment coupons way. A big Mac as the example, has become one of the world’s economists do comment on all income of the pointer, McDonald’s use of price survey method as the selling price of the product standard. Not only all these speed up the ordering rate, increase sales, but also offers and attract consumers, creating a win-win situation of enterprises and consumers.4. The place strategies in ChinaThe place mainly consists of the distribution channels. The distribution channel is an organized system of marketing institution and their interrelationship that enhances the physical flow of ownership of goods and service from producer to consumer or business user. It is important so that the product is available to the customer at the right place, at the right time and in the right quantity. McDonald’s from the product source, supply, sales and other links, in the premise of ensuring product safety, make better service to consumers.4.1 Strengthen the supplier managementFirst of all, in China, McDonald’s suppliers implement localization strategy, not only to ensure the quality of fresh ingredients, effectively saves transportation costs and procurement costs, but also reduce the outsourcing because of the weather, transport, customs, government policy can not predict the risk factors about. At present, McDonald’s all chicken ingredients and 85% of food packaging materials are to the Chinese local manufacturers to purchase, its overseas manufacturers to purchase only a small amount of fixed assets equipment. Secondly, star evaluation of suppliers, in order to standardize the supervision and management of suppliers, so there is a pop ular saying among suppliers: "Pass McDonald’s rating systemmanufacturers, can smoothly and easily obtain national IS09002 quality certification accreditation."4.2 Scientific and accurate locationMcDonald’s has the standardization of distribution. For businesses such as McDonald's reliance on giant adult traffic in order to increase sales, the store location will undoubtedly have an important impact on the realization of its marketing objectives. Therefore, each openi ng McDonald’s have to undergo a rigorous selection process. As usual, the first step of McDonald’s location is in planning a general busines s scope, in this part, McDonald’s to collect a lot of information, decision must base on its own market positioning and business stability and maturity of the comprehensive consideration of the enterprise is entering the region. The second is to estimate and selection traffic generation. In the established business scope, further accurate specific shop address. McDonald’s stipulate that a chain store must be built in a busy commercial area, such as a large shopping mall, supermarket, school, or government office.5. The promotion strategies in China5.1Strong advertisingThe various promotion channels being used by McDonald’s to effectively communicate the product information are given above. A clear understanding of the customer value helps decided whether the cost of promotion is worth spending. There are three main objectives of advertising for McDonald’s are to make people aware of an item, feel positive about it and remember it. The right message has to be communicated to the right audience through the right media. McDonald’s does its promotion through television, hoardings and bus shelters.They use print ads and the television programmers are also an important marketing medium for promotion. The creative way of advertising is often the use of the existing brand visual elements--corporate logo M shape. The advertising is full of human touch, and the protagonist of the ads are ordinary Chinese people. Besides, in the part of graphic advertising design, McDonald’s focus on delicious food, through the display of the appearance of delicious food to the customers attractive to catch their eye, stimulate their desire to buy.Posters and television advertisements are often used to promote the new product promotion form, its advantages lie in: first, the product is directly displayed in front of consumers, succinctly communicate to the consumer the information enterprises want to express, so that people firmly remember the brand. Second, it touches consumers taste nerve through visual stimulation, brings back the appetite of the customer, thus causes the customer’s desire, so as to achieve the purpose of sales promotion.5.2Good public relationsGood public relations are intangible assets. McDonald's to build healthy food for the idea, carried out a series of marketing public relations activities. First of all, as the leader of Chinese fast food enterprises, McDonald's have full of enthusiasm to China’s public welfare undertakings. It helps children who in remote mountainous areas through various forms, such as donations to the "Hope Project", gifts the book album, held a variety of public cultural activities. Through these series of activities, McDonald’s show Chinese consumers a responsible, caring and good enterprise image, enhance the customer's recognition of the product, and forming a virtuous circle. In addition, every McDonald’s will held birthday party to children. The party not only has a special person in charge of site and facilities, but alsoprepare birthday gifts and arrange the game interesting for the child. The original purpose of "birthday party" held by McDonald’s is not profit, but from the point of view of customers to think, in hope for reducing the pressure of the busy parents. At the same time, can also create a warm entertainment environment for children, and let children spend their wonderful childhood. It is McDonald’s people-oriented attitude, narrowing the distance with consumers, improve customer loyalty to their brand.ReferencesWebsite Sources100 Best Global Brands 2009. Retrieved 2010-01-23.Marketing Mix (bite size 4P's) British Broadcasting Corporation (BBC) Schools. Retrieved 2010-01-23.“McDonald's history. Retrieved 2010-01-23.Related to the internationalization of business like McDonald’sBookInternational Marketing; Sun Nin, Zhang Aiming; Published in 2001.6。

STP战略分析

STP战略分析——麦当劳一 STP战略STP战略中的S、T、P分别是Segmenting、Targeting、Positioning三个英文单词的缩写，即市场细分、目标市场和市场定位。

第一，市场细分（Segmenting），根据购买者对产品或营销组合的不同需要，将市场分为若干不同的顾客群体，并勾勒出细分市场的轮廓。

第二，确定目标市场（Targeting），选择要进入的一个或多个细分市场。

第三，定位（Positioning），建立与在市场上传播该产品的关键特征与利益。

二麦当劳的STP战略分析（一）市场细分麦当劳准确合理的细分市场，是麦当劳成功的一大因素。

麦当劳公司主要根据三大要素进行市场细分的，即地理要素、人口要素和心理要素。

1．按照地理要素细分市场麦当劳在国际和国内均有市场，而各个国家有各自不同的饮食习惯和文化背景，所以麦当劳要在世界市场保持地位就必须对各个地区的市场进行细致的地理细分，麦当劳进行地理细分的主要目标在于分析各区域的差异。

对于国内市场，麦当劳以西方饮食文化为主导。

而在国外市场就没有抓住特色：它以品牌效应抵消了它本应该去适应的各个地区的特色：地理细分要求把市场细分为不同的地理单位进行经营活动，例如，美国东部人爱喝清淡的咖啡，西部人爱喝较浓的咖啡。

2．人口要素细分与定位(1)人口要素细分：人口因素是细分消费者群的最流行的依据。

要根据年龄、性别、家庭人口、家庭生命周期、收入、职业、教育、宗教、种族、国籍等相关变量，把市场分割成群体。

麦当劳主要从年龄及生命周期阶段对人口市场进行细分，其中，将不到开车年龄的划定为少年市场，将20－40岁之间的年轻人界定为青年市场，理解他们的生活方式，知道他们时间有限，要求吃得又快又好；而对于年老者市场，麦当劳公司对其宣传中将经济实惠作为重点。

(2)不同市场特征与定位：麦当劳针对上述细分市场采用不同广告宣传方式，对如青少年市场做的广告是以摇摆舞曲音乐，而对老年人市场的广告宣传则突出柔和并附有情调。

麦当劳CI分析(1)

麦当劳VI（VisualIdentity）
麦当劳的标准色
• 明黄：-开朗，乐观幸福,黄色让人联想到价格普及的企业在任何气象和状况的时间里辨认度很高。
• 红色—兴奋，热情 • 两色结合产生很强的视觉效果
.
麦当劳VI（VisualIdentity）
与此同时，麦当劳的视觉传达也独具特色，企业标志是弧型的M字，以黄色为标准色稍暗的红色为辅助色，标准字设计得简明易读
麦当劳VI（VisualIdentity）
麦当劳的吉祥物
麦当劳叔叔--是吉祥物；象征麦当劳餐厅的人物偶像——麦当劳叔叔，是友谊、风趣、祥和的象征。他总是传统马戏小丑打扮，黄色连衫裤，红白色的衬衣和短袜，大红鞋，黄手套，一头红发。他的全名是罗纳德·麦当劳（在美国4~9岁儿童心中，他是仅次于圣诞老人的第二个最熟识的人物）。他象征着麦当劳永远是大家的朋友，时刻准备着为儿童和社会发展贡献力量。
1、以正确的企业理念为灵魂和核心。麦当劳公司几十年如一日，自始至终恪守克罗克首创的Q、S、C+V的企业经营理念，把它誉为神圣不可侵犯的最高信条，渗透到每个经理和员工的心中，使麦当劳区别于其他速食行业。 2、规范化的行为识别。行为是理念的体现。麦当劳的创始人克罗克在提出明确企业理念的同时，又创造性地制定出一系列规范化的规章制度，并编制成手册，使经理和员工有所遵循，而不会各行其是，以保证Q、 S、C+V理念能够落实在员工的行动之中。克罗克是位天才的管理者，作为行为规范的制定者，他首先以身作则，使他的同仁们切实体会到品质、服务、清洁的意义，并一起为执行行为规范而努力。 3、有特色的视觉识别形象麦当劳兄弟参与设计的双拱门的餐厅造型与店名McDonald’s（麦当劳）的第一个字母极其相似。金黄色的微缩双拱门形作为麦当劳快餐店的招牌和商标图案，不但极具个性特色，而且有很强的穿透力和震撼力，成为麦当劳一绝。色彩也是麦当劳的经营策略之一。从交通信号来说，红色表示“停”，黄色则是“注意”的意思，麦当劳充分利用了这一点。招牌的底色做成红色的，而上面代表麦当劳商标的M字母则是黄色的。这样当你看到红色时，你会不会自然驻足？看到金黄色M字母以及“麦当劳汉堡”字样，你会不会产生食欲？红色令人驻足，而黄色则提醒你注意，于是你可能会不由自主地举步进店，购买汉堡包。麦当劳在视觉识别中恰当地运用标准色，是一种成功的商业策略，这一策略不能不说是麦当劳成功的奥秘之一。

麦当劳swot分析

麦当劳s w o t分析本页仅作为文档封面，使用时可以删除This document is for reference only-rar21year.March麦当劳swot分析一内部分析（1）优势（Strength）1：麦当劳利用特许经营实行大规模的低成本扩张对于特许商麦当劳来说，借助特许经营的形式，其能够在实行集中控制的同时保持较小的规模，既可赚取合理利润，又不涉及高资本风险，更不必兼顾加盟商的日常琐事。

2：经典的经营理念（Q质量、S服务、C清洁、V价值）麦当劳的黄金准则是“顾客至上，顾客永远第一”。

提供服务的最高标准是质量（Quality）、服务（Service）、清洁（Cleanliness）和价值（Value），即QSC&V原则。

这是最能体现麦当劳特色的重要原则。

①Quality是指麦当劳为保障食品品质制定了极其严格的标准。

例如，牛肉食品要经过40多项品质检查；食品制作后超过一定期限（汉堡包的时限是20-30分钟、炸薯条是7分钟），即丢弃不卖；规定肉饼必须由83%的肩肉与17%的上选五花肉混制等等。

严格的标准使顾客在任何时间、任何地点所品尝的麦当劳食品都是同一品质的。

②Service是指按照细心、关心和爱心的原则，提供热情、周到、快捷的服。

③Cleanliness是指麦当劳制定了必须严格遵守的清洁工作标准。

④Value代表价值，是后来添加上的准则（原来只有Q、S、C），加上V是为了进一步传达麦当劳的“向顾客提供更有价值的高品质”的理念。

3：良好的企业形象麦当劳作为餐饮企业在逐步扩大中国市场的同时，担负起了自身的社会责任。

多年举办慈善公益活动，并且在中国各处为儿童健康成长不懈努力。

2006年创立麦当劳叔叔慈善基金会，关爱社会回报社会的举动使得企业形象在国民心目中较为优秀，在同类企业中得优势。

4:完备的培训体系如位于芝加哥的汉堡大学，为塑造“麦当劳”品牌统一形象提供了可靠保障。

5：广告麦当劳每季度要推出多款广告，明星大腕的演出是产品知名度提升。

麦当劳的国际战略分析

麦当劳的国际战略分析麦当劳国际化经营战略分析全球协作:1、麦当劳统一的经营原则麦当劳的著名的经营原则质量(Quality)、服务(Service)、清洁(Cleanliness)和价值(Value)，即Q.S.C&V原则。

Quality是指麦当劳为保障食品品质制定了极其严格的标准。

Service是指按照细心、关心和爱心的原则，提供热情、周到、快捷的服务。

Cleanliness是指麦当劳制定了必须严格遵守的清洁工作标准。

Value代表价值，是为了传达麦当劳的“向顾客提供更有价值的高品质”的理念。

2、统一的品牌形象。

麦当劳公司通过其产品、员工、儿童游乐场、麦当劳店的实体设施、口碑、广告展示着麦当劳的品牌形象。

在顾客脑海中形成高品质的产品、方便快捷的服务、清洁温馨的进餐环境与氛围的麦当劳形象。

1)便捷的服务麦当劳餐厅的设备先进便捷，保证顾客的排队不超过2分钟，服务人员上食品在1分钟内完成，服务员对一个顾客说的问候语总耗时保持在32秒，通过快捷准确，使服务成为随时可以享用而无须排队等候或预约。

所有的食物都事先放在纸盒或杯里，顾客只要稍候片刻，就能取到他们所需要的食品。

2)温馨家庭在中国开设的几乎所有麦当劳连锁店都设有儿童乐园，甚至设有儿童专用的洗手池，孩子们在享受食品和饮料的同时，还可以在麦当劳获得共同娱乐以及集体归属感。

让大人吃得放心，小孩玩得尽兴，感受麦当劳的关怀。

有些餐厅为方便儿童，专门配备了小孩桌椅，设立了“麦当劳叔叔儿童天地”，甚至考虑到了为小孩换尿布问题。

并且成功地确立了“家庭”快餐的全球品牌形象，麦当劳原本的“家庭”市场定位，是以儿童为核心的，但是这个市场的真正购买行为却是由家长来实施。

因此，“温馨家庭、欢乐生活”的品牌形象已经深入民心。

3)年轻的麦当劳然而近几年，麦当劳新品牌战略逐渐转向25-35岁的年轻人群。

新的品牌广告形象代表的是一种时尚的个性文化，是一种年轻人自我实现、自由不羁的生活态度。

麦当劳McDonald’s品牌调研广场处的店面为例(新)

麦当劳（McDonald’s）品牌调研——以xx广场处的店面为例➢简介：麦当劳（英语：McDonald's）是全球大型跨国连锁餐厅，1940年创立于美国，在世界上大约拥有3万间分店。

主要售卖汉堡包，以及薯条、炸鸡、汽水、冰品、沙拉、水果等快餐食品。

➢基本信息1．Logo：红底“金色拱门”。

中国红作背景，象征着吉祥如意，金黄色的拱门，象征着欢乐与美味。

2．店面设计：门面设计——“金色双拱门”、logo再加上“麦当劳”的中文。

简洁、大方和美观。

墙面设计——麦当劳店内的墙面上，挂有各种各样的卡通、乐园类图画，还有五颜六色的小旗帜、剪图、绿树、红花等等，随意而挂，烘托出无拘无束的乐园氛围。

灯光设计——橘黄色暖色调的灯光，给人温暖、温馨的感觉。

桌椅设计——摆放随意，因地制宜；设计简洁、时尚；材质较硬，符合快餐厅的定位。

总的来说，不难看出，麦当劳的所有设计都是围绕随意、轻松、温馨的原则灵活进行的，不仅是一个快餐厅，更给人带来家的感觉。

3．商品包装：食物包装上都有其logo，外带饮料采用塑料袋，其余采用纸袋4．服务印象：微笑、热情5．营销手段：宣传方式——A电视、网络等大众媒体广告宣传B 海报、宣传单C 另外还有随处的logo展示，商业赞助，参与公益事业等促销手段——a 特色活动（如：第二杯半价、小小梦想生日会等）b优惠劵、优惠卡的赠送c 天天超值套餐等d节庆特色活动、叔叔秀、主题参会等6．选址：在人流较为集中之地。

如xx广场，附近有xx小学、xx图书馆、xx公园，同时临近居民居住地，较为繁华的广场，商业步行街人流较多之地。

➢品牌文化1．品牌内涵：定位——“家庭”快餐核心价值观——提供服务的最高标准是质量（Quality）、服务（Service）、清洁（Cleanliness）和价值（Value），即QSC&V原则。

2．经典广告语：国外——上世纪70年代：You deserve a break today80年代早期：McDonald's and you80年代中期：It’s a good time for the great taste McDonald's90年代至今：Have you had your break today国内——常常微笑，尝尝麦当劳“I am lovin it3．品牌消费群体：儿童、青少年为主，另外还有白领、当代青年麦当劳叔叔：麦当劳叔叔是麦当劳速食连锁店的招牌吉祥物和企业的形象代言人，官方设定本名叫作罗纳德·麦当劳（Ronald McDonald），是友谊、风趣、祥和的象征，他总是传统马戏小丑打扮，黄色连衫裤，红白条的衬衣和短袜，大红鞋，黄手套，一头红发。

麦当劳的经营战略分析【精选文档】

麦当劳的经营战略分析—-论美国麦当劳公司的核心竞争力析国际快餐巨头麦当劳开始卖服装了。

据获悉，今年下半年麦当劳将在东北卖童装.据了解，麦当劳儿童服装、玩具品牌叫“Mckids”，“Mckids”系列产品将在美国、加拿大、墨西哥、日本、中国、澳大利亚、韩国等地同步上市。

在此之前，麦当劳公司曾于1987年创立“Mckids”服装，并于1997年在美国零售业巨头沃尔玛实现专卖。

此次将在全球同步上市的“Mckids”系列是麦当劳的一个新的国际化、多元化的零售许可计划,为儿童提供了包括服装鞋袜、玩具、录像带、DVD、音乐及书籍等在内的产品.此次麦当劳全面进军儿童用品市场，对它的老对手肯德基来说,无疑是一个“挑战事件”，麦当劳此举很可能改写多年来两大快餐巨头业务发展不相上下，紧紧相随的局面，至少在业务多元化方面麦比肯先行一步.吉林大学经济学教授麻彦春分析，麦当劳之所以进军童装市场原因有三：一是积极应对，规避风险。

目前快餐行业竞争异常激烈，肯德基快餐店在中国市场的数量与日俱增,已远远超过麦当劳。

仅在长春,肯德基就有11家，而麦当劳只有6家，肯德基的强劲攻势已对麦当劳构成巨大威胁。

二是多角度经营，提高市场占有率。

麦当劳从单一的饮食发展到饮食加童装，可谓“衣食俱占”,这种多角度共同经营的方式，无疑提高了其产品的市场占有率，而且现在家长们日益重视孩子的营养均衡，排斥快餐，使麦当劳在全球的形象受损。

因此，此次麦当劳推出“Mckids"儿童系列产品，也是为了改善形象,使孩子时刻接触麦当劳，心里想着麦当劳。

三是品牌免费广告，吸引更多顾客。

据了解,短期内“Mckids”还不会成为麦当劳的主要收入来源，只是很小一部分，这更加说明了麦当劳公司此次推出“Mckids”除了为避开与肯德基在餐饮方面的直接竞争外，其意图更是想通过全新的途径和充分利用自身品牌的广告效应来建立和消费者更为密切的联系，从而使其产品统一于同一个品牌，拥有同样的品牌标志和设计理念，进而达到其更高的经营目标。

对麦当劳的分析

对麦当劳的分析公司介绍McDonald's Corporation随着西方习俗和文化对亚洲的渗入，西方的快餐业也大量融进中国市场。

其中麦当劳就是最成功的快餐行业中的例子。

现在麦当劳拥有超过31000家快餐厅，分布在全球121个国家和地区，拥有39000人，无疑是世界快餐业的巨无霸。

麦当劳的成功和它管理的规范化和产品质量的标准化及服务的周到密切相关。

在对麦当劳的参观过程中，我们进一步了解到麦当劳内的操作体系和程序，员工内的奖惩制度以及顾客至上的原则。

我将对麦当劳进行以下几方面的分析：公司文化，客户价值，产品，员工及竞争对手等方面对麦当劳终端市场做出描述并给出SWOT分析和评价。

麦当劳终端市场分析企业文化企业文化是一个公司的灵魂，是一个公司扬帆远航的指南针。

企业文化是为一个企业所信奉的主要价值观，是一种含义深远的价值观、神话、英雄人物标志的凝聚。

我将从以下几个方面描述麦当劳的企业文化经营理念特许经营模式QSCV特许经营模式麦当劳采用特许经营的方式，在全球范围有越来越多的加盟店进入，达到产品标准化、服务标准化、促销标准化，进一步扩大了它的品牌。

麦当劳提供日常营运操作、培训、营销、广告、人力资源、采购和店铺选址等广泛的支持和保障，让被特许人不仅在创业初始无后顾之忧，更能在未来餐厅发展上，赢在细节和执行。

4. 麦当劳拥有世界上最优秀的供应链，通过与供应商紧密合作，以全球化采购的方式，确保以最有竞争力的价格提供最优质的原料。

以租赁为主的房地产经营策略麦当劳开展特许经营主要是以购买或租赁地产的形式进行，麦当劳公司总部长期承租或购进土地和房屋，然后将店面出租给各加盟店，这种经营策略，实质上是把第一债权人的权利转让给了麦当劳总部，使它具备了从银行取得贷款的资格，从而解决了各加盟者开店的资金困难，为麦当劳特许经营的顺利开展奠定了坚实的基础。

联合广告基金制度设立广告基金是麦当劳开展特许经营的重要营销策略，由加盟者联合起来，共同筹集资金承担广告费用，可以在更大范围内扩大麦当劳的统一品牌形象，弥补加盟者单独进行品牌宣传广告经费不足的问题。