安达信咨询方法与工具资料库LESSON2

AA cross functional flexibility/ Cross
train all functional areas was a defini源自文库e a clear chart of incentives for measuring
plus
performance of process team leaders
* CEO on steering commitee. Chairs all steering committee meetings.
*Every VP sat on the steering committee.
A key consideration in the budgeting and resource planning process - conversion costs, including relabelling of inventory (lots of overtime and weekend work), temporary data entry assistance, physical inventory costs, internal resources
*Kept meetings of every steering committee mtg. Major CYA. Assign tasks Full time project administrator (Laura G) Focus on COMPANY-WIDE project rather than IS project. Line managers were owners, versus IS managers. (CEO supported)
Budget range was correct: best -10%, Assess IS team level (before, and during
base 0, worst +30%
implementation)
have two person depth in critical
project team responsibilities matrix was (functional) areas through design to
more post conversion support. (3 months)
wider coverage of all areas (we could have used 2 more staff) (esp. COM)
sizing of the AS400 box (added 3 times the size)
team approach
Modification impact on schedule
client owner of area with Andersen team support
Create proper expectations for unit testing (not fun, unpredictable, required)
problems.
client's people should report to project
manager.
**100% target for ECS inventory
(critical for success)
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lots of mock runs of the programs with
plenty of review by users and some AA
review.
hands on training
lots of time spent on planning: 50% on
time /50% on implementation
Early Conversion System programmed
into scanners
HARDWARE $500,000 (50%)
SOFTWARE $500,000 (1/3 programming,
2/3 consulting&testing)
RF changes nature of implementation
allowed for the team to exit sooner
Ability to understand business, custom
development, database.
Issues Database
System Investigation Request
Database: A database of all the
a big plus
implementation
establishing full time members of the team and areas of ownership
Set expectations 3 months out from conversion date. (dip, budget, internal resources)
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Lessons
BAR CODING
IMPROVE WORKING EXPERIENCE
communication plan for customers:
sent letters etc. Communicated with
sales force.
Andersen's hand-off to business units
Lessons
LESSONS LEARNED FROM ABC IMPLEMENTATION
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DELTA
IMPLEMENTATION
training-multi lingual