2020届高三写作专题投诉信写作(共18张PPT)
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应用文写作之投诉信ppt课件
I am writing to express my dissatisfaction
about the poor service (attitude) of your
waiters.
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（2）说明投诉内容: 3. 我想让您注意你们的产品质量。
I would like to draw your attention to the quality of your products.
5
二、文体特点
2. 时态：多为一般过去时，文末的希望或要 求则多用一般现在时。
3. 人称：多为第一人称
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【预习效果检测】
一、投诉信必备词汇：（1）单词：
1. 抱怨，投诉 v. _c_o_m__p_l_a_in__；n. _c_o__m_p_l_a_in_t__
2. 通知 v. __in_f_o_r_m____ 3. 服务 n. __s_e_r_v_ic_e___
consideration/attention. 第二类投诉信第一句话可能是：I am
writing this letter to reflect some
problems (that/which) I came across
and appeal to the improvement of the
service industry.
二、必备句型: (翻译) （1）表明写信目的： 1.我写信是为了投诉你们的服务质量。
I’m writing to complain about/ make a complaint about your quality/standard of service.
2.我写信是为了表达关于对你们的服务员的服务 态度的不满。
高三一轮复习写作提升训练 投诉信优秀课件(共20张)
Every day I thought about postcards. My holidays passed quickly, but I did not send any cards to my friends. On the last day I made a big decision. I got up early and bought thirty-seven cards. I spent the whole day in my room, but I did not write a single card!
写作提升训练
投诉信
每日一背
Lesson 3 Please send me a card
Postcards always spoil my holidays. Last summer, I went to Italy. I visited museums and sat in public gardens. A friendly waiter taught me a few words of Italian. 'Then he lent me a book. I read a few lines, but I did not understand a word.
Dear Sir/ Madam,
语篇填空
I am writing to complain 1. aboutyour hotel. I had a terrible stay in Room
5012 of your hotel from the 24th to the 26th of May, 2. when I came to
Guangzhou on business. Firstly, the conditioner in my room could not 3.be turned ( turn) down or
写作提升训练
投诉信
每日一背
Lesson 3 Please send me a card
Postcards always spoil my holidays. Last summer, I went to Italy. I visited museums and sat in public gardens. A friendly waiter taught me a few words of Italian. 'Then he lent me a book. I read a few lines, but I did not understand a word.
Dear Sir/ Madam,
语篇填空
I am writing to complain 1. aboutyour hotel. I had a terrible stay in Room
5012 of your hotel from the 24th to the 26th of May, 2. when I came to
Guangzhou on business. Firstly, the conditioner in my room could not 3.be turned ( turn) down or
高中英语投诉信PPT课件
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
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第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
高考应用文一轮复习—— complaint letter 投诉信 共19张PPT
w_h__e_n_I_o_p__e_n_e_d_t_h_e__p_a_rc_e_l_, _I_f_o_u_n_d__se_v_e_r_a_l_p_a_g_e_s__o_f_t_h_e_b_o__ok _m_i_s_si_n_g__a_n_d_t_h_e__c_o_v_e_r_w_a_s__d_a_m__a_g_e_d_.
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
书面表达之投诉信PPT课件
should have been sent on May 1st. However,
the date I got it was Ma. y 15th.
19
范文
I think you should take full
responsibility for it and afford the
mailing fee. I insist that you give a
2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
.
6
3. 我对……不满意有一些主要原因。首先， ……更糟糕的是，……最后，……
.
15
step3. 提出希望得到的结果 我相信在大众的监督下他们会改善服务。 I am fully confident that they will improve their service with the supervision of the public.
step4. 结尾（感谢）
I would be grateful if you could take my opinion into consideration.
14. 尽快
__a_s__so__o_n_a__s_p_o_s_s_i_b_l_e___
15. 把某事牢记在心 __b_e_a_r__st_h_.__in__m__in__d_____
.
5
套用句式
1.我写信是投诉关于……
1. I am writing to complain about…
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高三英语一轮复习写作专题课件课件6：投诉信
好句朗诵
8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。 9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？
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好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
高三英语复习 投诉信PPT
Dear Mr. Manager, I’m writing to complain about the poor
service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I found a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. I choose to complain to you because I’m sure you’ll be able to make her understand how to serve as a shop assistant.
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱 怨的第一个方面). In addition, ___________(抱怨的 第二个方面). Under these circumstances（情况）, I find it ________ (感觉)_______(抱怨的方面给你 带来的后果).
Complaint letter
来宾二中 邱佳凤
1
Step I Warming up
第一口语网 饭店抱怨 Restaurant complaint_标清.flv
service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I found a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. I choose to complain to you because I’m sure you’ll be able to make her understand how to serve as a shop assistant.
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱 怨的第一个方面). In addition, ___________(抱怨的 第二个方面). Under these circumstances（情况）, I find it ________ (感觉)_______(抱怨的方面给你 带来的后果).
Complaint letter
来宾二中 邱佳凤
1
Step I Warming up
第一口语网 饭店抱怨 Restaurant complaint_标清.flv
写作9：-投诉申告信PPT课件
3. 忍受
_p_u_t _u_p_w_i_th_/_b_e_a_r\_to_l_e_ra_t_e_____
4. 对……满意 _b_e_c_o_n_t_en_t_/s_a_ti_s_fi_ed_\_p_le_a_s_e_d\_f_u_lfilled with 5. 糟糕的服务 _p_o_o_r_\b_a_d_s_e_r_vi_c_e___________ 6. 采取措施 _t_ak_e__m_e_a_su_r_e_s_\s_te_p_s_\a_c_ti_o_n_t_o_d_o sth
I have been content/satisfied with your service for these years but I am writing to express\convey my dissatisfaction about…
.
6
3. 我对……不满意有一些主要原因。首先，……更糟糕 的是，……最后，……
It is my sincere hope that you will investigate the incident
seriously and effective measures should be taken to
prevent such an incident happening again.
.
5
套用句式
1. 我今天写信是投诉关于…… I am writing to you to complain about… I am writing to you with the purpose of complaining
about…
2. 这几年我对你们的服务都很满意，但是我写信是表达 关于……的不满。
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高三一轮复习写作提升训练投诉信课件(共20张)
写作提升训练
投诉信
每日一背
Lesson 3 Please send me a card
Postcards always spoil my holidays. Last summer, I went to Italy. I visited museums and sat in public gardens. A friendly waiter taught me a few words of Italian. 'Then he lent me a book. I read a few lines, but I did not understand a word.
1. What is more serious is that you didn't realize your mistake. 2. What is more important is that we should live in harmony with animals, creating a pleasant ecological environment. 3. What is more serious is that with more and more trees cut down, the balance of nature has been damaged.
1.我深信，只要我们坚持每天背一些有用的表达，我们就可以提高我们的英语写作。 2.我深信预防重于治疗。 3.我坚信中国将会越来越强大。
1. I am greatly convinced that we can improve our writing if we insist on reciting some useful expressions. 2. I am greatly convinced that preventiononvinced that China will become more and more powerful.
投诉信
每日一背
Lesson 3 Please send me a card
Postcards always spoil my holidays. Last summer, I went to Italy. I visited museums and sat in public gardens. A friendly waiter taught me a few words of Italian. 'Then he lent me a book. I read a few lines, but I did not understand a word.
1. What is more serious is that you didn't realize your mistake. 2. What is more important is that we should live in harmony with animals, creating a pleasant ecological environment. 3. What is more serious is that with more and more trees cut down, the balance of nature has been damaged.
1.我深信，只要我们坚持每天背一些有用的表达，我们就可以提高我们的英语写作。 2.我深信预防重于治疗。 3.我坚信中国将会越来越强大。
1. I am greatly convinced that we can improve our writing if we insist on reciting some useful expressions. 2. I am greatly convinced that preventiononvinced that China will become more and more powerful.
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具体的理由，也可以说问题的后果。)
Para 3 : Closing: A _s_o_l_u_t_io_n__ is put forward.(提出解
决办法，礼貌原则，可以用类似“如果你能……，我将 十分感激”这样的表达方式。)
Step 4: 投诉信格式模板：
Dear ______， I am ______ (自我介绍). I feel bad to trouble you
段首常用语：
(1) I am writing to make a complaint about…
(2) I have been pleased with your services for years，but now I feel very disappointed.
(3) I am writing to inform you that I find…unsatisfactory.
(4) I wish to express my dissatisfaction/disappointment about…
段尾常用语：
(1) It would be highly appreciated if you could…
(2) I believe you will take my complaints seriously and…
it句型等来表达。
4.常用短语表达准确。
ABC
5.注意到了句子间的逻辑连接。
ABC
6. 有意识使用不同的句式来表达相同的内容。
ABC
7.能根据不同的话题而选择不同的写作模版。
ABC
8.覆盖了写作内容的全部要求，有话可说，字数符合要 A B C
求（10-12行）。
9. 有适当的扩展句，如补充原因、目的、结果、作用等。A B C
10.注意使用规范的标点符号，认真整洁地书写文章内容
并在规定的时间内完成写作。
ABC
就评价项目举出你对文章最满意的1－3处： 修改完善你文章中的1－3处：
Dear Sales Manager,
I am writing to make a complaint about the actions of one of your salespersons, Ms. Wang. To be honest, I have been annoyed by her rudeness.
I would appreciate it very much if you could ______ (提出建议和请求) and I would like to have this matter settled by ______ (设定解决事情最后期 限)．Thank you for your consideration and I will be looking forward to your reply.
In a word, I wish you could give her some advice that she should take others’ feelings into consideration. I would appreciate it if you could take my complaints seriously.
2020届高三写作专题 投诉信写作
A letter of complaint
Two ways of complaining
A __p_o_li_te__ way
A _r_u_d_e__ way
Which way do you think is more effective/useful?
Step1 Introduction
• 注意：1、词数120左右;2、信的开头和结 尾已为你写好，但不计入总词数;3、可适当 增加细节，以使行文连贯。
自我评价表
评分
1.能正确使用人称，时态，词性和名词、动词的数。 A B C
2. 符合投诉信的篇章结构（分3段：写作目的、正文、 A B C
结束语）。
3.有意识使用了不同的句式、主从复合句、非谓语动词、A B C
3.忍受
pu_t__u_p__w_i_th__/b__e_a_r_/t_o_l_e_r_ate
4.对…满意
9. 调查此次事件
in__v_e_s_t_ig_a__te_/_l_o_o_k__in__to_ the matter
b__e_s_a__ti_s_f_ie_d__w__it_h_____
5.糟糕的服务
but I am afraid that I have to make a complaint about ______ (抱怨的事情)．
The reasons for my dissatisfaction are as follows. In the first place, ______ (抱怨的第一个方 面). In addition, ______ (抱怨的第二个方面). Under these circumstances, I find it ______ (感觉) to ______ (抱怨的方面带来的后果)．
4. 你若能尽快采取措施处理这个问题，我将感激 不尽。
__I_w__o_u_ld__a_p_p_r_e_c_ia_t_e_i_t_v_e_r_y_m__u_c_h__if_y_o_u__c_o_u_l_d ta_k_e__m_e_a_s_u_r_e_s__to__d_e_a_l _w_i_th_/_s_o_l_v_e_t_h_e_____ problem as soon as possible.
p_o__o_r_s_e_r_v_i_c_e_________
10.以粗鲁的方式
in__a__r_u_d_e__w_a__y_______
11.向…道歉___m__a_k_e__a_n__a_p_o_l_o_g_y____ to…/apologize to …
12.出乎意料___o_u_t__o_f_o_n__e_’s__e_x_p__e_c_t_a_ti_o_n______
A letter of complaint requests compensation
(赔偿) for defective or damaged goods or for poor service.
在生活中，人们经常会遇到一些令人伤脑筋的 事情，比如消费利益受损、正常生活和工作受 到干扰等，此时写封投诉信不失为一个解决问 题的办法。
3.我真诚地希望你能认真调查此件事情，以及采取 恰当的措施防止类似事件再次发生。
__I_s_in__c_e_re_l_y_h_o_p__e_t_h_a_t _y_o_u__w_il_l_lo__o_k_i_n_to__t_h_e__ m_a_tt_e_r_s_e_r_io__u_s_ly_，__a_n_d__p_ro__p_e_r _m_e_a_s_u__re_s___ should be taken to prevent such an incident happening again.
First of all, the noise has been going on until midnight without rest. What’s worse , exposed to the noisy environment, I can’t keep peaceful in my mind, making it impossible for me to concentrate on my study. What matters most is that I am always in low spirits with the noise surrounding me. Not only does the noise influence my daily life, but also it is harmful to my health.
Name: Emily
Situation: made a complaint about the noise in her dormitory
A letter of complaint
Background
Problem
Solution 自主开发 &应用平台
Closing
Step2 Appreciation Dear sir :
13.不用说___n_e_e_d_l_e_s_s__t_o_s__a_y_______
14.尽快____a_s__s_o_o_n___a_s_p__o_s_s_i_b_l_e___________
15.把某事牢记在心
k_e__e_p__s_th__. _in__m__i_n_d_/_k_e_e__p_i_t_i_n__m_i_n_d__t_h_a_t_…_
On Tuesday, May 5, 2012, around 2 pm, I went to your store to look for a T-shirt. When asking Ms. Wang for help in finding my size, I was informed that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude way that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
Step 3: 投诉信组织提纲时要遵循“三步走”的
写作规律：
Para 3 : Closing: A _s_o_l_u_t_io_n__ is put forward.(提出解
决办法，礼貌原则，可以用类似“如果你能……，我将 十分感激”这样的表达方式。)
Step 4: 投诉信格式模板：
Dear ______， I am ______ (自我介绍). I feel bad to trouble you
段首常用语：
(1) I am writing to make a complaint about…
(2) I have been pleased with your services for years，but now I feel very disappointed.
(3) I am writing to inform you that I find…unsatisfactory.
(4) I wish to express my dissatisfaction/disappointment about…
段尾常用语：
(1) It would be highly appreciated if you could…
(2) I believe you will take my complaints seriously and…
it句型等来表达。
4.常用短语表达准确。
ABC
5.注意到了句子间的逻辑连接。
ABC
6. 有意识使用不同的句式来表达相同的内容。
ABC
7.能根据不同的话题而选择不同的写作模版。
ABC
8.覆盖了写作内容的全部要求，有话可说，字数符合要 A B C
求（10-12行）。
9. 有适当的扩展句，如补充原因、目的、结果、作用等。A B C
10.注意使用规范的标点符号，认真整洁地书写文章内容
并在规定的时间内完成写作。
ABC
就评价项目举出你对文章最满意的1－3处： 修改完善你文章中的1－3处：
Dear Sales Manager,
I am writing to make a complaint about the actions of one of your salespersons, Ms. Wang. To be honest, I have been annoyed by her rudeness.
I would appreciate it very much if you could ______ (提出建议和请求) and I would like to have this matter settled by ______ (设定解决事情最后期 限)．Thank you for your consideration and I will be looking forward to your reply.
In a word, I wish you could give her some advice that she should take others’ feelings into consideration. I would appreciate it if you could take my complaints seriously.
2020届高三写作专题 投诉信写作
A letter of complaint
Two ways of complaining
A __p_o_li_te__ way
A _r_u_d_e__ way
Which way do you think is more effective/useful?
Step1 Introduction
• 注意：1、词数120左右;2、信的开头和结 尾已为你写好，但不计入总词数;3、可适当 增加细节，以使行文连贯。
自我评价表
评分
1.能正确使用人称，时态，词性和名词、动词的数。 A B C
2. 符合投诉信的篇章结构（分3段：写作目的、正文、 A B C
结束语）。
3.有意识使用了不同的句式、主从复合句、非谓语动词、A B C
3.忍受
pu_t__u_p__w_i_th__/b__e_a_r_/t_o_l_e_r_ate
4.对…满意
9. 调查此次事件
in__v_e_s_t_ig_a__te_/_l_o_o_k__in__to_ the matter
b__e_s_a__ti_s_f_ie_d__w__it_h_____
5.糟糕的服务
but I am afraid that I have to make a complaint about ______ (抱怨的事情)．
The reasons for my dissatisfaction are as follows. In the first place, ______ (抱怨的第一个方 面). In addition, ______ (抱怨的第二个方面). Under these circumstances, I find it ______ (感觉) to ______ (抱怨的方面带来的后果)．
4. 你若能尽快采取措施处理这个问题，我将感激 不尽。
__I_w__o_u_ld__a_p_p_r_e_c_ia_t_e_i_t_v_e_r_y_m__u_c_h__if_y_o_u__c_o_u_l_d ta_k_e__m_e_a_s_u_r_e_s__to__d_e_a_l _w_i_th_/_s_o_l_v_e_t_h_e_____ problem as soon as possible.
p_o__o_r_s_e_r_v_i_c_e_________
10.以粗鲁的方式
in__a__r_u_d_e__w_a__y_______
11.向…道歉___m__a_k_e__a_n__a_p_o_l_o_g_y____ to…/apologize to …
12.出乎意料___o_u_t__o_f_o_n__e_’s__e_x_p__e_c_t_a_ti_o_n______
A letter of complaint requests compensation
(赔偿) for defective or damaged goods or for poor service.
在生活中，人们经常会遇到一些令人伤脑筋的 事情，比如消费利益受损、正常生活和工作受 到干扰等，此时写封投诉信不失为一个解决问 题的办法。
3.我真诚地希望你能认真调查此件事情，以及采取 恰当的措施防止类似事件再次发生。
__I_s_in__c_e_re_l_y_h_o_p__e_t_h_a_t _y_o_u__w_il_l_lo__o_k_i_n_to__t_h_e__ m_a_tt_e_r_s_e_r_io__u_s_ly_，__a_n_d__p_ro__p_e_r _m_e_a_s_u__re_s___ should be taken to prevent such an incident happening again.
First of all, the noise has been going on until midnight without rest. What’s worse , exposed to the noisy environment, I can’t keep peaceful in my mind, making it impossible for me to concentrate on my study. What matters most is that I am always in low spirits with the noise surrounding me. Not only does the noise influence my daily life, but also it is harmful to my health.
Name: Emily
Situation: made a complaint about the noise in her dormitory
A letter of complaint
Background
Problem
Solution 自主开发 &应用平台
Closing
Step2 Appreciation Dear sir :
13.不用说___n_e_e_d_l_e_s_s__t_o_s__a_y_______
14.尽快____a_s__s_o_o_n___a_s_p__o_s_s_i_b_l_e___________
15.把某事牢记在心
k_e__e_p__s_th__. _in__m__i_n_d_/_k_e_e__p_i_t_i_n__m_i_n_d__t_h_a_t_…_
On Tuesday, May 5, 2012, around 2 pm, I went to your store to look for a T-shirt. When asking Ms. Wang for help in finding my size, I was informed that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude way that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
Step 3: 投诉信组织提纲时要遵循“三步走”的
写作规律：