实用饭店情景英语 (2)
饭店情景英语对话
饭店情景英语对话1_check in[00:00.00]Lesson One Guest Comes to Register[00:30.71]第一课请客人登记[01:01.41]G:Hi,I’m here to check in.[01:03.29]旅客:你好,我来登记入住。
[01:05.18]R:You must be rson.[01:07.46]登记员:你一定是Larson先生吧。
[01:09.75]G:Y es,that’s right.[01:11.33]旅客:是的，没错。
[01:12.91]R:Welcome to Tianjin International Building.[01:15.18]登记员:欢迎你住进天津国际大厦。
[01:17.45]Would you please fill out this registration form?[01:19.74]请你填一下这份登记表好吗？[01:22.02]R:Thank you ...Excuse me,sir.Y ou forgot to fill in your visa number. [01:25.30]登记员:谢谢你.......对不起，先生，你忘记填写签证号码了。
[01:28.58]G:Did I?Let me see that...Oh,sorry...Here you are.[01:32.76]旅客:是吗？让我看看...... 喔，对不起...给你。
[01:36.94]R:And would you sign here,please? Thank you.[01:39.67]登记员:先生,请你在这里签一下字，谢谢，[01:42.40]May I see your passport,please ...Thank you.[01:45.48]我能看一下你的护照吗？......谢谢。
[01:48.56]Would you mind leaving your passport here for an hour or so?[01:51.24]您介不介意把您的护照放在这儿一小时左右？[01:53.92]We must/have to make a copy of your passport and visa for our records. [01:56.85]我们需要复印一份保留。
饭店情景英语(第二版)课件：商务中心和电话服务
饭店情景英语
前厅
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Business Center & Telephone Service 商务中心和电话服务
IV. Tips for Service
(3) OFFER HELP ➢ Can I help you? ➢ May I help you? (4) LISTEN ACTIVELY ➢ I’d like to make a reservation. ➢ I’d like to speak to the accounting department. ➢ Is there a video tonight? ➢ My room is very cold. (5) IDENTIFY CALLER ➢ May I know who is calling, Madam? ➢ May I have your name and room number, Sir?
incoming fax? By cash or sign the bill? G: I’ll sign it. Thank you. C: Thank you, Mr. Rockwell. I’ll put that in your account.
Goodbye and have a nice day.
? ?
?
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Business Center & Telephone Service 商务中心和电话服务
I. Leading-in
Business Services
➢ Nowadays, modern hotels continually introduce new service standards and the latest technology to keep up with the fast changing business world. Guests have the assurance of friendly and highly professional staff combined with the advantage of all the latest business systems, in rooms, business center, and sometimes throughout the hotel.
饭店实用英语
酒店英语结账1．I'd like to pay my bill now．我想现在结账。
2．Your name and room number，please？请问您的姓名和房间号码？3．Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？4．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳食费，总共是660美元。
5．Can I pay by credit card？我可以用信用卡支付吗？6．Please sign your name here．请您在这里签名。
7．Excuse me．We're leaving today．I'd like to pay our bills now．劳驾。
我们今天要离去了。
我希望现在就把账结清。
8．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
9．How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？10．Please add to my account．请记在我的账里。
11．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
unit1饭店情景英语
1.1 A Long Distance Call Reservation
❖B：How much is a British suite? ❖R：CNY 1,288 with breakfast
,equivalent to 200 US dollars. ❖B: Good. I’ll take it.
THANKS！
arrival and departure dates? ❖B: From May 26th to May 29th.
1.1 A Long Distance Call Reservation
❖R: Very well, Mr. Bellow. A British suite from May 26th to May 29th.Am I correct, Mr. Bellow?
❖C: Are you sure there is a room available there?
❖R: Don’t worry, sir. We have the referral system. Just a moment, please.(After connecting Xingzhong Hotel)Yes, there is.
1.1 A Long Distance Call Reservation
❖Reservationist(R): Shanghai Huatian Hotel. Reservation Desk. Can I help you?
❖B: I′m calling from New York. I′d like to reserve a room in your hotel.
❖C: I’d like to reserve a junior suite for our boss Mr. George Smith. He will be staying from Oct.7th to 10th.
英语餐厅情景对话
英语餐厅情景对话在咖啡厅(二)Mary:Well,accordingtotheguidebook,there'sanice,cheapcoffeeshopnotfarfromhere,andit' sopen24hours.玛丽：根据旅行指南，离这儿不远有一家既不错又便宜的咖啡厅，是二十四小时营业的。
Jane:OK,let'stryit.简：好吧，我们试试那家。
(atthecoffeeshop)(在咖啡厅)Mary:Itmustbegood--It'sfulloflocals.玛丽：这家一定不错，全是本地人。
Jane:Maybeweshouldmakereservations.简：也许我们应该预先订位。
Mary:Oh,good-theyhaveatable.玛丽：啊，好了，现在有一张桌子。
Jane:Hm...Iguesstheydon'thaveAmerican-stylecoffeeshopsinChina.It'shardtogetasenseofsuchalongmenu--especiallywhenit'sinChinese.简：嗯……我想在中国没有美式咖啡厅。
这么长的菜单很难看懂，尤其是汉语的菜单。
Mary:Iwonderwhatthepeoplenexttousareeating.Itlooksgood.Wow!IcangetathickT-bonesteakforareallylowprice.玛丽：不知我们旁边这些人在吃什么。
看起来很好吃的样子。
哦!我能够以真正低廉的价格买到一块厚厚的丁骨牛排。
简：可是每一道菜都配着油腻腻的薯条。
我现在开始想吃米饭了。
Mary:Ithoughtyouhadasenseofadventure.Whilewe'rehere,weshouldeatlocalfood.Afterall,i ndigestionispartoftheChineseexperience.玛丽：我还以为你有冒险精神呢。
饭店情景英语 (2)
6 place of issue, date of department and signature 签发地 离境日期 签名 7 Everything is in order. 一切都准备好了。 be in order 准备就绪
8 you have it with you all 随时带着。 the time. have sth. with sb. 随身携带某物
1 a director of a foreign company
director 董事长 一家外国公司的董事长
22 My business negotiation has progressed much more slowly than I expected. much more slowly 慢得多 expect 预料 预期
5 Victoria Harbor 维多利亚港
6 fill in 填写 7 registration form
填写住宿 登记表
8 serve serve sth. 提供/供应…… Eg: The restaurant serves nice food. 这家饭馆供应的饭菜不错。 被动: sth. be served Eg:免费提供早餐。 _________________for Breakfast is served free.
2 words 1lead in 3dialogues
5homework
4oral exercise
porter business suite passport
reception desk train-hotel key card
1 rate at the rate of … 按……费用 Eg:按1000元人民币的费用 at the rate of 1000 yuan What’s the rate for a suite? 套房的费用是多少？ What’s the rate for …?
餐厅英语口语情景对话
餐厅英语口语情景对话
情景1：预订餐位 (Booking a table)
A: 你好，我想预订今晚7点的餐位。
B: 当然，让我来为您查看一下。
请问是几位？
A: 两位。
B: 好的，请问您的名字是？
A: 我的名字是张三。
B: 好的，张三先生，我已经帮您预订了一个晚上7点的餐位。
请您准时到达。
情景2：点餐 (Ordering food)
A: 服务员，麻烦给我一份菜单。
B: 当然，请您稍等片刻。
(服务员递给客人菜单)
A: 谢谢。
我想要一份鱼香肉丝，一份宫保鸡丁和一碗米饭。
B: 好的，鱼香肉丝，宫保鸡丁和米饭。
请问还需要其他的吗？
A: 不需要了，就这些。
B: 好的，我会尽快为您安排上菜。
情景3：支付账单 (Paying the bill)
A: 请问我可以付账了吗？
B: 当然，请您稍等片刻。
(服务员将账单递给客人)
A: 这是账单吗？请帮我结账。
B: 当然，请问您是使用现金支付还是刷卡？
A: 我使用刷卡支付。
B: 好的，请您刷卡在这边的刷卡机上。
(客人刷卡完成)
B: 谢谢您的惠顾，祝您下次光临。
情景4：感谢与道别 (Thanking and saying goodbye)
A: 这顿饭很美味，谢谢您的服务。
B: 非常感谢您的夸奖，希望您满意。
祝您有一个愉快的晚上。
A: 再见。
B: 再见，欢迎您下次光临。
以上是一些常见的餐厅英语口语情景对话。
希望对您有所帮助！。
饭店情景英语(第二版)课件：Handling Complaints 处理投诉
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
8．如果仍无法让客人满意，将投诉上报主管处理。 Escalate the case to the superior if there is a deadlock in satisfying the customer. 9．将投诉内容详尽告知主管或相关人员。 Keep your superior and relevant parties informed of the complaint from the difficult customers. 10．当客人接受提议解决方案时表示感谢。 Express appreciation when the customer agrees to the recommended solution.
Well done beef tends to be tougher. 做得熟一点的牛肉是要绵一些。
This type of coffee does taste bitter. 这种咖啡口味是很苦。
This dish does take some time to prepare. 制作这道菜是要花些时间的。
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
4．注重可商议事项，避开不相关联的事件甚至人身攻 击。 Focus on the negotiable issues rather than the irrelevant issues or personal attacks. 5．强调你能做什么，而不是你不能做什么。 Repeat on what you CAN DO, not what you CAN’T DO. 6．不和客人争论。 Don’t argue with the customer. 7．把握底线，灵活处理。 Know the bottom-line but be flexible.
餐厅就餐英语情景对话
餐厅就餐英语情景对话餐厅就餐这一话题，是我们在日常生活中常会发生的英语情景对话。
下面是店铺给大家整理的餐厅就餐英语情景对话，供大家参阅! 餐厅就餐英语情景对话1一、点套餐May I take your order? 可以点菜了吗?Please give me this one. 请给我来这个。
We want two number eights, please. 我们要两份第八套餐。
二、随意点餐May I have a menu, please?我可以看菜单吗?Could you tell me how this thing is cooked?能否告诉我这道菜是怎么做的?Is it good?好吃吗?Sure. It is a most popular dish.当然，很受欢迎的。
三、如果对当地的菜肴不熟悉，通常先询问：What is the specialty of the restaurant?这家店的招牌餐是什么?Do you have any special meals today?今天有什么特餐吗?What would you recommend?I prefer something light.我想来点清淡些的，你能推荐什么吗?How would you like to have beefsteak，well-done or rare?你喜欢的牛排是熟一些还是生的?I would like my beefsteak well done. 我要熟一点儿的牛排。
餐厅就餐英语情景对话2May I have a menu,please?是否有中文菜单?Do you have a menu in chinese?在用晚餐前想喝些什麼吗?Would you like something to drink before dinner?餐厅有些什麼餐前酒?What kind of drinks do you have for an aperitif?可否让我看看酒单?May I see the wine list?我可以点杯酒吗?May I order a glass of wine?餐厅有那几类酒?What kind of wine do you have?我想点当地出产的酒。
英语口语情景餐厅点餐
英语口语情景餐厅点餐(总6页)-CAL-FENGHAI.-(YICAI)-Company One1-CAL-本页仅作为文档封面，使用请直接删除角色分配：服务员1、2、3 顾客：ABCDE情景一：讨论去哪家餐厅吃饭A：It’s my treat today , which restaurant shall we go （今晚我请客，我们去哪家餐馆）B：I recommend a decent India restaurant .this India restaurant is famous for it’s curry.( 我推荐一家像样的印度餐馆，这家印度餐馆以咖喱闻名)C：Oh , no .I’m not used to eating curry, and I don’tlike India cuisine .(不，我吃不惯咖喱，并且我不喜欢印度菜)D：why don’t we go to eat Japanese food (不如我们去吃日本料理)A：no ,absolutely not ,I hate Japan .(不，绝对不行。
我讨厌日本) E：don’t argue . we go to eat western food.(别争了。
我们去吃西餐吧)ABCD：that，good idea.情景二进餐厅点餐123 welcome，please！1：how many in your group today（您几位）A：5 people1：smoking or non-smoking?(吸烟区还是无烟区)B：non-smoking thanks (无烟区，谢谢)1：right this way ,please.(请往这边走)Please take your seats ,here are the menus ,would you like to drink something first?(请坐，这里是我们的菜单。
饭店英语2实训指导书
饭店英语（2）实训教学大纲（Hotel English 2）（供四年制旅游管理专业2012级试用）课程编号：面向专业：旅游管理实训类别：专业课实训实训时数：12考核方式：考查实训总的目的与要求：本课程是根据酒店，特别是五星级酒店对本科培养酒店人才的需求开设的英语实训类课程。
通过实训，提高学生的酒店英语实用职业技能，包括：用英语与客人交流沟通的能力，酒店英语礼仪服务得体应用的能力，酒店英语服务实际操作的能力，用英语销售酒店产品的能力，用英语处理投诉的能力，用英语解决突发事件的应变能力，以及用英语进行个性化服务和创新服务的能力。
序号实训项目名称时数必做选做每套仪器人数实训目的要求实训类型验证综合设计1Accompanyingthe Guest 2 必做 5掌握陪同游客的能力√2 IntroducingtheFacilitiesand Services2 必做 5掌握介绍一些设施设备的能力√3 OtherConciergeServices2 必做 5掌握迎宾服务的沟通技能√4Cleaning theRoom 2 必做 5打扫房间时候的沟通√5 Turn-downService andExtending aBed Service2 必做 5掌握夜间服务以及加床服务的沟通技能√6LaundryService 2 必做 5洗衣服务技能方面英语的掌握√其中：验证性实训 16.67 %，设计性实训 50 %，综合性实训 33.33 %教材及参考书目：[1]吴云.邵华.21世纪实用饭店情景英语教程.第一版.上海：学林出版社.2005[2]葛志宏.旅游英语900句.第二版.北京：中国书籍出版社. 2005[3]丁树德.卢炜.实用旅游英语口语教程. 第一版.天津：天津大学出版社2005[4]旅游局.旅游饭店英语情景会话.第一版.北京：旅游教育出版社.2005[5]张军著.饭店职业英语. 第一版.昆明：云南大学出版社.2008[6]郭兆康主编.酒店实用英语. 第一版.东北财经大学出版社2008[7]李永生酒店英语会话.第一版.北京：高等教育出版社 2005[8]姜文宏，李玉娟．饭店服务英语．第一版.北京：高等教育出版社，2006[9]吴云．21世纪实用饭店情景英语教程．第一版.上海：学林出版社，2005[10]张伟．饭店英语．第一版.天津：南开大学出版社，2005执笔人：唐金稳审核人：龚艳教学院长：刘曙霞饭店英语（2）课程实训指导书唐金稳编写目录 CONTENTS实训一 Accompanying the Guest实训二 Introducing the Facilities and Services实训三 Other Concierge Services实训四 Cleaning the Room实训五 Turn-down Service and Extending a Bed Service 实训六 Laundry Service实训一 Accompanying the Guest实训时数：2课时实训目的：1.帮助学生掌握如何与游客建立良好的关系；2.掌握陪同游客的能力。
餐馆英语情景对话实用口语
餐馆英语情景对话实用口语餐馆英语情景对话：座位Ｗａiter： How ｍaｎy in youｒ paｒｔy服务员:您几位Customer： Four顾客:四位Waｉter: This way， pleａse。
服务员：这边请。
Waiter: Are yｏu ready to order服务员:可以点菜了吗Custｏmeｒ：Ｃould yoｕgivｅｕｓａｓｅcond，pｌeaｓe （could yoｕｗａｉt a mｅnt）顾客：请给我我们一会儿时间好吗Waiｔeｒ：Ｓure．服务员：当然可以餐馆英语情景对话：点菜Ａ：Whａtｃan I do fｏｒ you， sir先生，您要来点什么B:What ｈｅ you got this rng （what dｏyou hｅ thｉｓrng ）今天早上你们这儿有什么[今天早晨不说ｔoday rnｇ］A： Ft ｊuｉce, cakes and ｒefreｓｈmentｓ，ａnｄｅveryｔhiｎg.水果汁、糕点、**种茶点等等，应有尽有。
B: I d lｉkｅ tｏ he a g**s of tomatｏ juｉce， pｌeａse。
请给我来一杯汁。
A:Would ｙou lｉｋe ｓｏmｅ eｇgs还要来点什么的吗B：Ｙeaｈ, baｃｏｎａnd eggs。
要,再来一份熏猪肉和。
A:Aｎythinｇ else,sir还要什么别的西吗，先生B: No, tｈat s enough。
Ｔhaｎk yｏu。
不要了，足够了。
谢谢.餐馆英语情景对话:点餐和结账A： Waｉter, a tａbｌe fｏr ｔwｏ,please.服务生，请给我一张两人的桌子。
B： Yes，ｔｈｉs waｙｐlease。
好的,请跟我来。
A：Ｃanｗｅ seｅ the ｍenu, pｌeａse能让我们看一看菜单吗Ｂ: Ｈeｒeｙoｕ are.给您.A： Whａt s goｏd todａｙ今天有什么好吃的B:Ｉremand cｒiｓpy ａnd fried ｄuck．我推荐香酥鸭.A：We dｏn t tｔhａt. Ｗeｌl,pｅrｈapｓ we ｌl bｅgｉn ｗｉｔｈｍushｒｏomｓoｕｐ， aｎd folｌoｗ by sｏｍe sｅaｆoodａnd chips．我们不想吃香酥鸭。
餐厅实用XX英语口语
餐厅实用英语口语餐厅实用英语口语（一）Ｗhat s tｈｅ cheｆ s ｓpeciaｌtｙ主厨有什么拿手菜吗It ｓｆrｉｅｄｓole.炒板鱼。
Brinｇmｅone anｄbesｉdeｓ, I wouｌｄｌike to he a chｉcken cream soｕp.给我来一份，另外我想要份奶油鸡丝汤.Sure． Plｅasｅwait for a ment.好的，请稍等。
餐厅实用英语口语（二)May I tａke youｒ ordｅｒ现在可以点菜了吗I wｏuld lｉkeｍａsheｄ tａto and spaghｅtti.我想要份土豆泥和意大利面条。
Yeｓ,sir。
Whaｔabouｔ you,maｄam好的,先生。
夫人，您呢Thｅ sａme for ｍe。
ｐｌeaｓe．和他的一样。
Do you t anｙ drｉnk要喝点什么吗Ｔwo cｕps ｏf red wine，pleaｓe。
两杯红酒。
餐厅实用英语口语（三）I ａmｓoｒrｙ, I ｈe bｒoken ｍy wｉne g**s and ｗoｕld you please brｉnｇme another抱欺，我刚刚打碎了个酒杯,能再给我拿个吗Ｓure．I wｉllｃleaｎ tｈe g**sｅs for you。
好的，我来清理玻璃渣。
Tｈａnｋyou. Wheｒe ｉs the washinｇ room谢谢。
洗手间在哪里Walk stｒaiｇhｔａnｄ turn left．直走然后向左转。
餐厅实用英语口语（四)What would yoｕｌike for youｒ mainｄisｈ您的主食要些什么Wｅll. Ｗhat sｙour ｓｐecialty你们的特色莱是什么It sｇｒilled chicken。
铁捧鸡。
I ｌｉke chiｃken.我喜欢吃鸡。
Ａnd ｗhａt foｒｔhe Madam这位夫入要点什么呢Dｏｙｏu he papｐer stｅａk有黑椒牛排吗Yes。
饭店情景英语
PARTⅠTHE FRONT OFFICE 第一部分前厅INTRODUCTION The M anager’s RemarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window” but a lso its “nerve center”. The front office staff’s efficiency and personality are of great importance to guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined.The front office staff seem to “do it all” - receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most important of all the qualities is a real liking for people and a warm desire to help them.Besides, front desk staff should encourage and settle the guests’ complaints. That will soothe an unhappy guest and reveal the hotel’sproblems so that the operation can be bettered.In short, all staff ought to remember that the hotel will enjoy greater financial success only with the greater satisfaction the guests receive from the “home away from home”.Word ListRemark n.陈述、言语Nerve n.神经Realization n.实现Operation n.经营Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性smart α.活泼的、精明的appearance n.外表good manners 彬彬有礼adaptability n.适应性figure n.数字settle υ.解决、安定complaint n.投诉、抱怨reveal υ.显示financial α.财政的、财经的satisfaction n.满意Useful ExpressionsNot only … but also … 不仅…而且…to seen to 似乎，好像……a liking for 对……喜爱So that …以便To check Sb. Out 结某人的帐（以使之可离开旅馆）in order to 为了……ought to 应当……in short 简言之，总而言之UNIT 1 Room Reservations 订房间1-1 A long Distance Call ReservationScene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.Reservations (R): Shanghai Haitian Hotel. Reservation Desk, can I help you?B: I’m calling from New Y ork. I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast?B: No, thanks.R: Can you give me your name please, sir?B: Bellow. B-E-L-L-O-W.R: Thank you, Mr. Bellow. And your arrival and departure dates?B: From May 26th to May 29th.R: V ery well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I Correct, Mr. Bellow?B: Yes, thank you.R: What time will you be arriving, Mr. Bellow?B: Around 5:00 p.m.R: All right. Y ou’ll be expected to be here then.B: That’s fine. Thank you, Mr. Bellow. Good-bye.R: Good-bye.1-2 A Group ReservationScene:The telephone rings. The Reservations (R) answers the phone.R: Reservations. May I help you?Client(C): Yes. The American People-to-people Education Delegation（代表团）will be visiting Shanghai a t the end of this month. I’d like to book 10 double rooms with twin beds for five days.R: For which dates?C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The reservations check the list.)Y es, we can confirm 10 rooms for five days.C: Thank you. Is there a special rate for a group reservation?R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be comingby air?C: Yes.R: Could you give me the flight number, please, in case the plane’s late? C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big Conference hall?R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager a bout that. Please hold on a moment and I’ll see if I can p ut you through.1-3 A Local Call ReservationScene:The Reservations (R) answers the phone as soon as it rings.R: Reception. Can I help you?Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.R: How long will he be staying?C: I don’t know, but it could be anything from seven to ten.R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.C: What if there isn’t any room then?R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby Hotel.C: Fine. How much do you charge（收费）for a single room with breakfast? R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?C: His company will cover all the expenses. We’ll send you a check right away.R: Thank you, sir.C: Thank you. Good-bye.Word ListReservation n.保留、预定Suite n.套房charge υ.收费reservationist n.预订处值班员Roman α.罗马的Presidential α.总统的Client n.顾客Confirm υ.进一步确定、证实Discount n.折扣Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用deluxe n.豪华list n.表、目录、名单rate n.价格flight n.飞行、航班conference n.会议guarantee υ.保证check n.支票Useful Expressionsto make a reservation 预订to check in 登记by the way 顺便in case 以防（万一），假使according 根据、按照either…or…或者…或者right away 马上、随即UNIT 2 At the reception Desk 接待处2-1 At the EntranceScene:A car pulls up in front of Haitian Hotel and a doorman (Dm) goes forward to meet the guests, opening the door of the car for them .Dm: Good evening, sir and madam. Welcome to Haitian Hotel.Mr. Bellow (B): Thanks. Good evening.Dm: (Taking out the baggage from the trunk and looking at the name on the baggage tags)I’m the doorman, Mr. Bellow. So you ha ve got altogether four pieces of baggage?B: Er… Maybe five, Margaret (M)?Dm: Five? Oh, sorry. Let me have a check again.M: Oh, no, Henry. Always poor memory! We’ve got only four.B: I see.(To the doorman) Sorry, boy. Y ou’re right. Four pieces.Dm: Never mind, Mr. Bellow. The Reception Desk is straight ahead. After you, please.B: Y es, thank you.2-2 The RegistrationScene:Mr. Bellow (B) checks in at the Reception Desk.Receptionist (R): Good evening. What can I do for you, sir?B: I booked a twin-bed room with bath three weeks ago. I’m Henry Bellow.R: Just a moment, please, Mr. Bellow. I’ll check the arrival list. …Sorry to have kept you waiting, sir. Y es, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please? (Checking the passports and giving them back) Thank you, sir. And would you mind filling in the registration form?B: I’ll take care of it. (Filling out the form) Here you are. Is it all right? R: Yes, thanks. How are you going to pay, in cash or by credit card?B: Could I pay with traveler’s checks?R: Certainly. Here’s the key to Room 908. Please keep it. And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir. And enjoy your stay.B: Thank you.2-3 Receiving a Walk-in GuestScene: A gentleman steps in, trying to find a room for the night. Receptionist(R): Good afternoon, sir. May I help you?Client(C): Y es, please. I've just arrived from Hong Kong. Could you let me have a room for this evening?R: Have you made a reservation, sir?C: I’m afraid not.R: How many people do you have, please?C: Just one. I’m alone.R: Just a moment, please. I have to check if there’s a room available. … Oh, sorry, Sir. All the rooms are booked up. But I think we’ll be able to arrange for a room after six o’clock this evening. If you need a room right now, would you like me to get in touch with somewhere else for you?C: No, thanks. I should say I prefer to stay here. A friend of mine highly recommended your hotel to me. I’ll just wait here till six.R: Y ou are welcome, sir. Perhaps you might feel more comfortable to rest in our lobby after a tiring journey. And if you need any help, do let us know. C: Thank you. No problem.Word ListDoorman. 门童Tag n.标签registration n.登记、注册receptionist n.接待员bellman n. 行李员prefer v.喜欢recommend v.推荐、介绍、建议tiring a.使疲劳的trunk n.行李箱（汽车）baggage n.行李cash n.现金、现款credit n.信用贷款available a.可得到的highly ad.高度的lobby n.(剧院、旅馆等的）门廊、门厅Useful Expressionsto pull up （使）停下to have a check 检查、复核to fill in (out) 填写、填好to take care of 留心to show sb. Up 领某人上楼to be booked up 预订完了to get in touch with 与……取得联系to recommend … to 向……推荐……UNIT 3 The Bellman 行李员3-1 Carrying BaggageScene: The bellman (Bm) does service for the Bellows.Bm : Good evening, madam and sir. I’m the bellman.Mr. Bellow (B)&.Mrs. Bellow(M): Good evening.Bm: V ery glad to have you here. I’ll get the baggage up to your room.B&m: Thank you.Bm: Let me carry your baggage. Are these all yours?M: Four pieces, Henry?B: Yes. (Laughs)Bm: Allow me, madam.(Mr. Bellow tries to carry one of the suitcases up to the baggage cart.)Bm: Oh, leave it to me, I’ll do that for you.B: Thanks.Bm: It’s my pleasure. This way, please.(They are going to the elevator entrance.)Here we are. Please take this elevator to the ninth floor. The floor attendant will meet you at your elevator entrance there and show you to Room 908. I’ll take the baggage elevator and get your suitcases up to the room.B: V ery good. See you then.Bm: See you.3-2 Introducing Hotel ServicesScene: The Bellman (Bm) escorts a lady (L) to her suite along the corridor. Bm: This way, please. Room 308 is at the end of the long corridor.L: Oh, marvellous! The corridor looks lovely, so quiet and well decorated! Beautiful indeed!Bm: I’m glad that you like it. And I’m sure you’ll like your room, too. All our rooms are spacious and airy.L: Good. By the way, could you tell me about your hotel services?Bm: Certainly, madam. Our hotel is a first-rate hotel and chosen as the favorite place to stay in by VIPs, official guests and businessmen from many countries. There are over 300 rooms of international standard, including single rooms, double rooms and suites. There are four spacious Chinese restaurants，deluxe Western-style restaurant, large and small banquet halls bar, a 24-hour cafe and an indoor patio（露台，天井）with drinks.L: How about other services?Bm: Also available are a beauty salon, a barbershop, a souvenir shop…L: Have you got an indoor swimming pool here?Bm: Y es, it’s on the first floor. And we’ve got a billiards（台球）room and bowling room as Well. They ready to serve the guests at their convenience. L: I’d like to have a brochure of your hotel. Where could I get one? Bm: Y ou can take one from Reception Desk. If you don’t mind, I’ll come up again and bring you one.L: Oh, good. That’s very kind of you.Bm: Not at all. I’m always at your service.3-3 Ticket-booking ServiceScene:At the Bell Captain’s（服务员领班）Desk (BC), the Bellows try tomake a flight reservation.BC: Good morning. May I help you?Mr. Bellow (B): Yes, I’d like to fly to Guilin on Saturday. Could you book tickets for me?BC: Y ou have to book the tickets five days in advance. Now it’s the busy season for travelling, you know. Sorry to say all the tickets are booked up. B: No tickets! What luck! But I …BC: I wonder if you’d consider going there by train instead. Y ou can have train tickets and they’re much cheaper，actually.B: Well, it seems we’ll have to take the train.BC: What time would you like to leave?B: At noon, if possible.BC: How many tickets do you need?B: Two soft berths（卧铺）, please.BC: (Looking at the timetable) Will 2:15 be all right?B: Y es, that’ll be fine.BC: Just a moment, while I call the station. …(After the call) I’m sorry, there aren’t any more seats left on the 2:15 train, but there is a train leaving on Saturday morning. That’s No.79 special express（特快）. It will leave at7 a.m. What do you think of it, sir?B: Well, I suppose I’ll have to take that one. My name is Henry Bellow. And here’s the money for booking.BC: I wish you a wonderful trip to Guilin.B: Thank you. They say Guilin leads the world in beautiful scenery. To tell the truth, my wife has been dying to go there.Mrs. Bellow (M): (Appearing) and so have you.Word listSuitcase n.衣箱Cart n. 小推车Entrance n. 入口处Attendant n. 侍者、服务员Corridor n. 走廊、通路Decorate v.装饰Airy a. 通风的Favorite a. 特别喜爱的Standard n.标准、规格Banquet n. 宴会、盛宴Suppose v. 假定、猜想Elevator n. 电梯Duty n. 责任Service n. 服务Choose v. 挑选、选择Spacious a. 广阔的、宽敞的Souvenir n. 纪念品Official a. 官方的、公务上的Restaurant n. 饭店、餐馆Indoor a. 室内的Patio n. 院子（连屋）室外就餐处Brochure n.小册子Consider v.考虑Timetable n. 时刻表Salon n.沙龙、美容室Convenience n. 便利、方便Instead ad. 代替Trip n. 旅程Useful ExpressionsTo do service forTo leave … to …To escort … to …At the end ofAt one’s convenience As wellIn advanceIf possibleTo think ofTo tell the truthTo be dying to do sth. 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT 4 At the Information Desk4-1 Mail ServiceScene: Mr. Bellow (B) is going to the Information Desk with a letter in his hand.Receptionist(R): Good afternoon, sir.B: Good afternoon. Could you please mail a letter for me?R: Yes. Have you stuck on the stamps yet?B: No. I need to buy some.R: (Looking at the letter)Is it to San Francisco?B: Yes. And I’d like to send it by ordinary air mail.R: (Weighing the letter on the scales)Eighteen yuan and sixty fen…B: Overweight?R: Yes.R: Eighteen yuan and sixty fen.B: Thank you. Here it is.(Giving the money)R: Here are your stamps. Please stick them on together with the air mailsticker on the front of the envelope.B: All right. One more thing, I want to send a telex and a fax to New Y ork. Can you arrange it for me?R: Oh, yes, sir. We have telex and fax service in our hotel.Would you please go to the business center? Y ou can send your telex and fax there.B: Well, I’ll be going there. Thank you for your information.R: Y ou are welcome.4-2 Introducing Some Scenic SpotsScene:The Bellows plan to go around town. The Receptionist(R) gives them some suggestions.R: Good morning!Mr. Bellow (B): Good morning! Today we can afford a whole day for sightseeing. Could you tell us some places of historical interest in Shanghai?R: Have you ever been in Shanghai before?B: No, this is our first trip here.R: I’m very pleased to suggest that you go to visit the Y u Yuan Garden （豫园）and the Jade Buddha Temple(玉佛寺), the main attractions in Shanghai. They are often visited by foreign guests.Mrs. Bellow (M): And why are those places so popular?R: Because they are of typical Chinese national style. The Y u Yuan Garden is not only the pearl of Shanghai, but also called the “No.1 Vista in East China”. Y ou can see beautiful pavilions, terraces, rockeries, ponds, as well as buildings decorated with fine brick designs and wood carvings.B: Good, I’ll take some p ictures. Then, how about the temple?R: The Jade Buddha Temple is one of the most famous temples in China. There are two white jade statues of Sakyamuni brought from Burma more than a hundred years ago.M: Oh, great! We’ll have a good chance to feast our eyes.R: What’s more, the con struction of the Grand Hall is magnificent.B: I think I’ll enjoy the architecture of the temple, too.M: Both places sound worth visiting. Henry, let’s go.4-3 Showing the wayScene:The Bellows are asking the way at the Reception Desk. Receptionist(R): Good morning, sir.Mr. Bellow (B): Good morning. Excuse me, but could you tell me how to go to the Friendship Store? I can’t find the exact spot on the map.R: Y es, of course. Our hotel is located on Ming Y uan Road in the western district of Shanghai. But the Friendship Store is within easy reach. Y ou can take No.27 Trolley Bus and get off at Sichuan Road. Go ahead along the road and turn left at the first crossing. Then go straight on until you find the second crossing. At the corner of the street, you’ll find a high-rise. That’s the shop.Mrs. Bellow (M): Henry, it seems too complicated. We’ll get lost, I’m afraid. Shall we try another shop?B: What are you worrying about? I want to buy a Chinese-style dress for you for your birthday. They say foreigners are offered the best service there at the Friendship Store.M: Then, why not take a taxi, my dear.B: All right, let’s.(To the Receptionist) Could you order a taxi cab for us?R: Yes, I’d be glad to. (Calls a taxi by phone)The car is expected to come within five minutes, sir. By the way, the Friendship Store is near the Huangpu River and if you could afford time, dowalk along the Bund and see the beautiful scenery and the harbor. It’s alive with activity.B: That sounds like a very good idea.R: An d there’s the Old Men’s Jazz Band at the Peace Hotel Cafe.It’s well-known even abroad and much appreciated by foreign guests. If you are interested in that, you might go there and have a cup of coffee.M: Wonderful! Thank you for your nice suggestions.R: It’s my pleasure.Word ListOrdinary a.普通的Sticker n.粘纸Telex n. 电传Fax n.传真电报Sightseeing n.观光Typical a.典型的Pavilion n.亭子、楼阁Rockery n. 石头假山Decorate v.装饰Buddhist a.Architecture n. 建筑式样，风格Burma n. 缅甸（国名）Envelope n. 信封Spot n. 点、地点、场所District n. 地区Trolley-bus n. 有轨电车Scenery n. 风景、景色Band n. 乐团Carving n. 雕刻、雕刻品Buddha n. 佛Magnificent a.宏伟的Sakyamuni n. 释迦牟尼Pearl n. 珍珠Terrace n. 平台、阳台Pond n. 池塘Brick n. 砖头Statue n. 雕像、塑像Appreciate v. 欣赏Afford v. 抽得出（时间）Exact a. 确切的Locate v. 座落于、位于High-rise n. 多层高楼Complicated a. 复杂的Jazz n. 爵士音乐Mass a.群众性的Scenic a.风景的Useful Expressionsto stick … on 把……粘贴在……上places of historical interest 名胜古迹one more thing 还有一件事within easy reach 很近to be located(on) 座落于、位于at the corner of 在……拐角处to get lost 迷路to be decorated with 由……装饰to take pictures 照相what’s more还有UNIT 5 The Cashier5-1 Foreign Currency ExchangeScene:Mr. Bellow (B) is making his way to the foreign exchange counter. He wants to change some US Dollars for RMB.Cashier(C): Good afternoon, sir. Can I help you?B: I’d like to change some US dollars and I’d like to know today’s exchange rate.C: According to today’s exchange rate, every US dollar in cash is equivalent to 6.17 RMB. How much would you like to change, sir?B: Well, I’ll change one thousand and h ere’s the money.C: Would you please fill in this form?B: All right.C: Please write your name, passport number and room number on the slip. B: Here you are.C: Thank you. Y ou’ll have it right away. Will you sign your name here on this memo?B: OK, Will you please give me some one-yuan notes? I need some smallchange.C: All right.(Changing the money)Mr. Bellow, here it is. Please have a check and keep the exchange memo. B: Oh, yes, thanks. By the way, can you tell me what I should do with the RMB left with me?C: Y ou can to go to the Bank of China or the airport exchange office to change it back into dollars.B: I see. Thanks.C: Y ou are welcome.5-2 Checking OutScene:Mr. Bellow (B) checks out at the Cashier’s Desk.Cashier(C): Good morning, sir. May I help you?B: Is this where I can pay my hotel bills?C: Yes, please tell me your room number and when you are checking out. B: My room number is 902 and I’d like to check out now.C: Just a moment, please. (Checks files)Are you Mr. Bellow?B: Yes.C: Did you have breakfast this morning?B: Yes, but I paid cash for it.C: And have you used any hotel services since breakfast?B: Yes. I used the mini-bar. I drank a can of Coca-Cola.C: All right…(Giving Mr. Bellow the bill)Here you are sir. Please check it.B: I’m sorry. What’s this for?(Pointing to a figure)C: That’s for the drinks and phone calls you made from your room.B: Oh, I see. Thank you. Can I pay with traveler’s checks?C: Certainly, sir.(Mr. Bellow fills out checks and gives them and his passport to the cashier.)Here are your bill and receipt, Mr. Bellow. We hope you enjoyed your stay with us here and that you’ll have a pleasant trip home.B: Thank you. And we’ll have a trip to Guilin before we go home.5-3 Mis-calculationScene:Mr. Bellow (B) goes back to the Cashier’s Desk, thoughtfully and hurriedly.Cashier(C): Good morning, sir. May I help you?B: Just now I checked out here. But back in my room, I found that there might be something wrong with the bill.C: Oh, yes?B: I checked in on the 26th and will leave this morning. That’s exactly three days, I think. But I paid for three days and a half.C: Well, let me see. The 26th, the 27th,the 28th…Ah yes, you checked out in the morning, so you only stayed here for three days, no more. Sorry, sir. I do apologize for my mis-checking.B: That’s all right.C: Now let me give you another receipt and please check it. Here is the money you overpaid.B: Thank you.C: I’m awfully sorry to have caused you so much trouble.I’ll try to be more careful another time.Word ListCashier n.出纳员equivalent a.相等的、相当的Sign n.符号、招牌、迹象；v.签名、示意Count v.数Bill n.帐单Mini-bar n.小冰箱Can n.听头、罐头Mis-check v.计帐出错memo n.备忘录、（商）便笺、便函file n.汇订的文件、卷宗、档案receipt n.收到、收据、收条Coca-Cola n.可口可乐（饮料）apologize v.道歉、谢罪overpay v.多付（钱款）Useful Expressionsto be equivalent to right awayto check outto point toto apologize for just now 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT 6Settling Guests’ Complaints6-1 Changing a RoomScene: Mr. Bellow (B) Wants to change a room. He goes to the assistant manager (AM).（大堂副理）AM: Good morning, sir. What can I do for you?B: I’m Bellow, I’m in Room908.Can you change the room for me? It’s too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much for her.AM: I’m awful ly sorry, sir. I do apologize. Room 908 is at the end of the corridor. It’s possible that the noise is heard early in the morning when all is quiet.B: Anyhow, I’d like to change our room.AM: No problem, sir. We’ll manage it, but we don’t have any spare r oom today. Could you wait till tomorrow? The American People-to-people Education Delegation will be leaving tomorrow morning. There’ll be some rooms for you to choose from.B: All right. I hope we’ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.AM: Be sure. I’ll make a note of that. Every thing will be taken care of. And if there is anything more you need, please let us know.6-2 At the Lost and Found DeskScene:Mr. Bellow (B) complains to the Assistant Manager (AM) about the slowness in service.B: Hello, my watch was lost. Y ou promised me to look for it right away. Now, two hours have passed and I still haven’t heard from you. What’s the matter?AW: Mr. Bellow, we are sorry to have kept you waiting, but you said that this morning you had changed money at the Currency Exchange Desk, bought a tourist map at the newspaper stand(报摊), had your hair cut at the barber’s and had your lunch at the restaurant. Because you have been to several places, we need more time to find it.B: Well, I was wondering whether you were still working on it.AM: Y es, we are. Two porters are still busy checking around.B: I’m sure the watch is here. I hope you’ll try to find it for me as soon as possible.AM: Of course. We’ll let you know as soon as we find it. Please don’t be worried.B: All right. Thank you.6-3 Charging MoreScene:At the Reception Desk, a guest (G) insists on staying longer without paying more.Employee (E): Good morning. May I help you?G: My flight doesn’t leave till 5:45 p.m. and I don’t want to wait around at the airport all day. Could I still rest in the room this afternoon?E: Excuse me, sir. According to our regulations, a half day’s rent is charge d against a room this afternoon. W e’ll have to charg e you 50% of the price. G: (Angrily) What? Ask for money again? I have settled accounts. I won’t pay more for the two or three hours. No more! Do you hear?E: We’d like to help you as we can. Y ou may leave your baggage here until 4:30. Just speak to the porter and he’ll take care of it…free of charge, of course.G: But damn it! I won’t give you one more cent!F: The porter will keep your baggage free of charge, sir, and you’re welcome, to rest in the lobby.G: No, I insist on having a rest in the room.E: Then, if you’ll wait a mom ent, please, sir? I’ll ask our manager to comeand take care of your request. Word Listawfully ad. 非常、很、十分anyhow ad. 不管怎样、无论如何promise n.&v. 应诺、诺言、保证worried a.烦恼的、焦虑的regulation n. 规则、规章、法规account n. 帐目、帐insist v. 坚持request n.& v. 请求、要求quiet a.安静的vacate v. 使空出、腾出、搬出Useful Expressionsto wake upto make a noiseto have a sound sleep to make a note ofto promise sb. to do sth. to be busy doing sth as…as possibleas soon asto ask forto settle accounts 叫醒发出噪声睡得好、醋睡做笔记应诺（某人）做某事忙于……尽可能的……一……就……请求free of charge to insist on 结帐免费坚持PART ⅡTHE HOUSEKEEPING DEPARTMEN T’INTRODUCTIONThe Manager’s RemarksThe housekeeping department is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guest room is the product that the hotel sells.The main duty of the housekeeping department staff is to see to the cleanliness and good order of all rooms in the hotel. The laundry and valet service and many personal services are also parts of their jobs. And they must coordinate the work closely with the front office.This department as a whole is required to make the guest’s stays comfortable and pleasing. Any reasonable request must be fulfilled. But good service means more than fulfilling requests. Whenever and wherever possible, the staff should offer to do extra things for the guests. What’s more, whenever there is an opportunity to “sell”, the staff should take it and suggest that guests use the hotel services as much as possible. They shouldmake sure that they are really selling what the guest wants to buy.It should be noted that the most important characteristic in the housekeeping department, and indeed throughout the hotel world, is the willingness to serve and please the guests. The housekeeping staff, such as chamber maids, housemen, linen room（布草房）attendants, supervisors and housekeepers（管家）, can do a great deal to assure a high business repeat （回头客）and occupancy rate, not only through the efficiency in their jobs but also through their heartfelt warmth in serving the guests.Word Listhousekeeping department房务部backbone n. 脊梁、脊柱、骨干attractive a. 有吸引力的product n.产品、产量cleanliness n. 清洁laundry n. 洗衣valet n. 洗烫工personal a. 个人的、私人的coordinate v. 协调fulfil v. 履行、完成opportunity n. 机会characteristic a.特有的；n.特性willingness n.愿意chamber n. 房间maid n. 侍女、少女chamber maid 客房女服务员houseman n. 杂务工supervisor n. 管理员、主管comfortable a.舒适的pleasing a. 使人愉快的business repeat rate 回客率assure v. 使确信、保障heart-felt a. 感人肺腑的Useful Expressionsin a senseto see toto coordinate…with…as a wholeIt should be noted that…as much as possibleto make sure 在某种意义上注意、负责与……合作，与……协商作为整体而言应当注意尽量多弄清、使确定、使确信UNIT 1Guiding the Guests to Their Rooms1-1 Recognizing the GuestsScene: The Bellows leave the elevator.The floor attendant (FA) steps forward to welcome them.。
餐厅英语情景对话_必备
餐厅英语情景对话Dialogue 1A: What can I do for you, sir? 先生，您要来点什么？B: What have you got this morning? 今天早上你们这儿有什么？A: Fruit juice, cakes and refreshments, and everything.水果汁、糕点、各种茶点等等，应有尽有。
B: I’d like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。
A: Any cereal, sir? 要来点谷类食品吗，先生？B: Yes, a dish of cream of wheat. 好的，来一份麦片粥。
A: And eggs? 还要来点鸡蛋什么的吗？B: Year, bacon and eggs with buttered toast. I like my bacon very crisp.要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。
A: How do you want your eggs? 您喜欢鸡蛋怎么做？Ｂ: Fried, please. 煎的。
A: Anything more, sir? 还要什么别的东西吗，先生？B: No, that’s enough. Thank you. 不要了，足够了。
谢谢。
Dialogue 2(A couple waiting to be seated in a crowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir? 请问您订位了吗？先生，太太？B: No, I am afraid we don’t. 没有。
A: I’m sorry. The restaurant is full now. You have to wait for about half an hour.Would you care to have a drink at the lounge until a table is available?很抱歉，餐厅已经满座了。
实用饭店情景英语对话阅读
实用饭店情景英语对话阅读实用饭店情景英语对话阅读英语对话教学是中学英语教学的重要组成部分，它对提高学生英语口语水平，培养学生的语言交际能力都有很大的作用。
店铺整理了实用饭店情景英语对话，欢迎阅读!实用饭店情景英语对话一Waitress: Good evening. Do you have a reservation? 晚上好，您订座位了吗?Jim: No, we don't. 没有。
Waitress: How many people are you together? 你们一共多少人?Jim: Just two people. 就两位。
Waitress: Would you like to sit in a smoking section, a non-smoking section or whatever comes open first? 你们要吸烟区还是非吸烟区，或是有空位就行?Jim: We prefer non-smoking section. 我们要非吸烟区。
Waitress: I am awfully sorry but there are no vacancies left now. Would you like to wait for a moment? 十分抱歉，现在非吸烟区还暂时没有座位。
您能稍等一会儿吗?Jim: How long a wait do you think there’ll be? 我们要等多长时间?Waitress: I think about ten minutes. 我想大约十分钟。
Jim: Ok, we'll wait a while. 好吧，那我们就等一会儿。
(十分钟之后)Waitress: I am sorry for making you wait so long. Now there is a table available in non-smoking section. Please follow me. 非常抱歉让你们等了这么久。
饭店情景英语(第二版)课件：At the Bar 在酒吧
饭店情景英语
餐饮部
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At the Bar 在酒吧
II. Working Procedure
(3) 推销特饮咖啡、蒸馏水、矿泉水,代替普通咖啡、 冰水等。 What would you like to drink? 喜欢喝点什么呢? How about a cocktail with coconut flavor? 来一杯椰子香味的鸡尾酒怎么样? May I suggest you to try a liqueur that is digestive and with coffee flavor, such as Tia Maria? 我介绍您喝点餐后甜酒,既能帮助消化,又有您喜欢的 咖啡味,比如说“添万利咖啡酒”, 好吗?
饭店情景英语
餐饮部
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At the Bar 在酒吧
II. Working Procedure
酒吧工作流程
饭店情景英语
餐饮部
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At the Bar 在酒吧
II. Working Procedure
1．迎客。 Good morning. Good afternoon. Good evening, Sir/Madam. 早上好/下午好/晚上好,先生/女士。 How many people are there in your party? 请问几位? 2．带位。 (1) 指示方向, 在客人前侧引领入座。 (2) 对于团队客人,先问清楚人数,准备好台椅后再带
位。
饭店情景英语
餐饮部
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At the Bar 在酒吧
II. Working Procedure
This way, please. 请这边走。 Follow me, please. 请随我来。 3．拉椅,示座。 Would you like this table? 您喜欢坐这里吗? Sit down, please. 请坐。
饭店英语情景对话
饭店英语情景对话当客人进入一家饭店时，他们可能会与前台接待员进行以下对话：客人：Excuse me, I would like to make a reservation for tonight.接待员：Certainly, sir/madam. How many people will be dining?客人：There will be two of us.接待员：Great. May I have your name, please?客人：My name is John Smith.接待员：Thank you, Mr. Smith. What time would you like to have your reservation?客人：Around 7:00 PM, if possible.接待员：Sure, we can arrange that for you. Can I have a contact number in case we need to reach you?客人：Yes, my phone number is 123-456-7890.接待员：Perfect. Your reservation for two at 7:00 PM under the name John Smith is confirmed. Is there anything else I can assist you with?客人：No, that's all for now. Thank you.接待员：You're welcome, Mr. Smith. We look forward to serving you tonight. Have a great day!当客人到达饭店并想点餐时，他们可能会与服务员进行以下对话：服务员：Good evening, welcome to our restaurant. How may I assist you today?客人：Good evening. We have a reservation under the name John Smith for 7:00 PM.服务员：Thank you, Mr. Smith. Please follow me to your table.（客人被带到餐桌）服务员：Here are the menus. May I start you off with any drinks?客人：Yes, I would like a glass of red wine, please.服务员：Certainly. And for the lady?客人的伴侣：I'll have a sparkling water, please.服务员：Great. I'll be back with your drinks shortly. Please take your time to look at the menu.（服务员返回后）服务员：Here are your drinks. Are you ready to order or do you need more time?客人：I think we're ready. I'll have the grilled salmon with mashed potatoes.客人的伴侣：I'll go for the chicken pasta, please.服务员：Would you like any sides with your main dishes?客人：Yes, I'd like a side of steamed vegetables.客人的伴侣：I'll have a side of garlic bread, please.服务员：Noted. Your orders will be up shortly. Enjoy your meal!客人：Thank you.以上是饭店英语情景对话的例子，希望能够帮到您。
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练习1
1.I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month.
2.How much do you charge a day for a double room with bath?
3.I’ll be arriving by air early in the morning.Can i check in then?
4.Could you confirm ten rooms for a week as a group reservation for our travel agency?
5.Can you put me on a waiting list and inform me as soon as you have a spare room?
6.Please don’t leave your baggage behind.
7.Let’s not take the elevator on the left going upstairs.
8.Shall I wait for you in the bowling room at the end of the corridor on the ground floor?
9.Be sure to take a brochure for me from the Reception Desk,please.
10.As the English saying goes, where there is a will, there is a way.
11.Go straight down the hall until you get to the stairs.
12.Turn right and go to the end of the hall. His room is the last door on the right.
13.The gift shop is on the first floor, just opposite to the elevator entrance.
14.The reception Desk is just beside the entrance to the restaurant.
15.Sorry, you are going in the wrong direction. Please turn around and go ahead.
练习1
1、我希望我们不久以后会再见面。
2、今天下午三点钟您不要打电话来，那时我在上课。
3、明天上午这个时候，我们要在会议室开会。
4、今晚七点钟你们干什么？
5、他七点钟在大厅等您，行吗？
6、明天上午您打算干什么？
7、史密斯先生准备用现金，还是用信用卡付款？
8、我打算只带两件行李去旅行。
9、那位过路客人准备在大厅等到六点钟吗/
10、我不准备再多待下去，天好像要下雪了，是吗？
11、我们宾馆被认为是本市最好的五星级宾馆之一。
（be。
As）
12、这些服务员英语讲得多么流利啊！
13、服务员会带您去那儿的室内游泳池。
14、我保证我们不会再给您添麻烦了。
（assure)
15、托运（shipment）前请把姓名标签系在每件行李上。
16、贝罗先生回国了吗？没有。
他打算在上海再多住几天。
17、您拿到行李了吗？是的，刚才那位行李员替我送来了。
18、贝罗夫人订了票了吗？是的，但她还没有预付钱。
19、他们以前来过。
上海吗？没有，从来没来过。
这是他们第一次来上海。
20、驶往北京的特快开了吗？没有，它将在十点钟离站。