《实用商务英语》讲义

1 第一部分：基本礼貌用语1

May I...,please

May I have your name,please

May I have your phone number,please

May I have your cell/mobile phone number,please May I have your contact number,please

Cell phone number is preferable/better.

May I have your business card,please

`

May I help you

May I have your product catalog,please

May I have a detailed introduction of X1,please Excuse me, may I have a word with you

May I have your attention,please

May I have your a opinion,please

电话Greeting

%

Good morning,ABC Company,Susan speaking.

May I help you

You could contact me at...

be interested in sth.

Ok,,I'm sending it to you.

Conversation:

A: Morning , ABC company. Susan speaking.

（

May I help you

B: Hi,this is the buyer of XYZ Company.

[Are you available to talk now]

A: We are very interested in your X series

May I have your product catelog,please

B：Sure, definitely.

A: May I have your name and contact number,please Cell phone number is preferable/better.

@

B: Sure,my name is Join Smith.

You could contact me at 138 123 1234, or

2 第一部分：基本礼貌2：让某人做某事。Would you please...

May I ...

Would you please take a seat

Are you available to talk now

—

convenient

May I see you in my office please

It's regarding Project A.

How's business

Pretty good.

I'v been following up with the project.

Everything is on schedule.

Would you please keep me updated on the project

\

and circulated all the documents with people concerned

May I verify all the documents with your assistant

this morning before circulating

Key Statments:

Would you please....

)

Conversation:

A: Good morning, Annie speaking.

B: Hi, Annie, This is Alex, Are you available to talk now

convenient A: Yes,sure.

B: Ok, May I see you in my office,please

（Would you please come to my office）

It's regarding Project A.

.

A: Ok, I'll be there in the minuts.

B: How's business.

A: Pretty have been following up with the project.

Everything is on schedule.

B: Good. Would you please keep me updated on the project and circulate all the documents with people concerned A: Certainly I will. May I verify all the documents with your assistant this morning before circulating

>

B: No problem. Please go ahead.

3第一部分：基本礼貌3：帮助某人

Would you like a hand with something

Would you please check today's correspondence and

sign the letters for me

Shall I call you a taxi to the airport

=Would you like me to call you a taxi to the airport

Would you like me to arrange hotel accommodation

\

The price for the holiday includes flight and accommodation.

Shall I deal with the weekly report

Would you like me to call Paris for you

I can handle it./ I can deal with it.

help & assist

Key Statment:

Would you like.....

#

Would you please.... [上级对下级] Conversation:

A: Morning,Ruby.

I heard you would have a business trip this afternoon.

Would you like a hand with something

B：Yes. You're so nice.

Would you please check today's correspondence and sign the

letters for me

…

A: Yeah, no problem.

And then shall I call you a taxi to the airport

B: Lovely! Let me think.

I will need to leave straight after lunch.

So, better make it 1:30. That'd be safe.

A: OK, 1:30.

B: Would you like me to arrange hotel accommodation

A: I've already book it. I'm sure it's all right.

(

B: Thank you.

A: Sure. Shall I deal with the weekly report

Oh. I see. Would you like me to call Paris for you

B: Ah, that's very kind of you. But it could wait,thank you.

A: Oh. I understand. Well, If you need any more assistance, just let me know. (please feel free to contact me.[书面])