新航标职业英语·综合英语预备级·学生用书Unit 7
新职业英语-第二版-职业综合英语1-教案unit7
新职业英语-第二版-职业综合英语1-教案unit7新职业英语-第二版-职业综合英语1-教案unit7新职业英语第二版职业综合英语1 Unit7教案1授课时间班周星期第节班周星期第节班周星期第节班周星期第节班周星期第节课次17 学时数 2授课形式（请打√）纯理论□纯实践□理实一体化□习题课□其他□授课题目Unit7 Customer ServiceReading A: I Really Want to Know教学目的Ss understand successfully measuring customer satisfaction Ss make and handle a complaint教学重点 1. The main idea and the structure of the reading A.2. Master the key words and language points.教学难点1.How to use the key words and expressions in reading A.2.Analysis on the text structure.使用的教具/多媒体Textbook; PPT; CD/仪器/仪表/设备等教学方法Pair-work; Discussing, lecturing 参考资料English for Careers (Book1)教学基本内容及设计Part I Warming-up 20 minutes Task 1 10 minutes Objective: Ss learn how to collect customer opinions through a survey. ? Explain briefly what a survey is. E.g. “A survey is a method of gathering information from a sample of individuals. The goal is to find out people’s stand or opinion on certain matters.”Task 2 10 minutes Objective: Ss can analyze data, find problems and give solutions.Divide the class into groups of 4-6 students and ask each group to collect and analyze the data.Ask some groups to present their conclusions and solutions to the class. Part II New words in Reading A 15 minutes Objective: Ss can get familiar with the new words and expressions, etc.. Steps:Ss listen to the new words and expressions, etc.Ss read the new words and expressions, etc.Part III Discussions before Reading A 10 minutes Objective: Ss can get familiar with the new words and expressions, etc.. Steps:Ss know something about Reading A.Ss discuss the followi ng two questions:1.Why did the writer and his wife go to their favorite restaurant fordinner?2.In order to successfully measure customer satisfaction, whatshould you pay attention to?Part IV Reading A Language points 35 minutes Paragraph 1 deserve: v. to have earned something by good or bad actions or behavior e.g. You’ve been working all the morning—I think you deserve a rest. gain: v. to increase in weight, speed, height or valuee.g. Last week I gained another five pounds.Paragraph 3admirable: a. having many good qualities that people respect and admire e.g. This essay is admirable in all respects.implement: v. to take action or put into practicee.g. We have decided to implement the president’s suggestion in full. establish: v. to start; to set upe.g. My grandfather established the family business in 1938.The relationships between the two companies were established two years ago.obtain: v. to get something especially by means of efforte.g. We wish to obtain first-hand information.particular: a. unusual, single and different from otherse.g. They have conducted a research in this particular field.Paragraph 4survey: n. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questionse.g. A recent survey shows that many teenagers spend threehours a dayplaying computer games.comment: n. opinion given briefly in speech or writing about something or someonee.g. Do you have any comments to make upon my story?Paragraph 5deposit: v. to put something down in a particular place; to put money or something valuable in a bank or other places where it will be safee.g. She deposited her case in the corner.You are advised to deposit your valuables in the hotel safe. Paragraph 6in place: in existence and ready to be usede.g. The new regulations are now in place.hand out: to give something to each member of a groupe.g. Could you start handing these books out, please?Paragraph 7distribution: n. the act of sharing things among a large group of people ina planned waye.g. The distribution of the food supplies in the earthquake area began two days ago.Part V After Reading ExercisesTask 1 5 minutes Objective:Ss can find some specific information in the passage.Task 2 5 minutes Objective:Ss can decide whether the statements are true or false.课后作业/思考题Prepare Reading B and Grammar of Unit 7 教学后记说明：1.课程教案应按授课次数编写；重复班授课不再另行编写教案。
新航标职业英语·综合英语预备级·学生用书Unit1
Unit 1 People and JobsBackground1.Preparations to apply for a job1.Get familiar with the job responsibilities you are applying for and get some basic knowledge about the company.2.Read the requirements for the candidates carefully on the want ad to see if you are qualified.3. Present a good resume, writing an English version if necesary. Write an application letter if necessary.4. Prepare in advance for some questions the interviewers probably ask.5. Pay attention to your appearance and manners and body language when having an interview.6. Be confident.2. Job titlesSales assistant 销售助理 Marketing consultant 市场顾问Sales representative 销售代表 Insurance agent 保险代理人Project manager 项目经理 Product manager 产品经理Director of operations 运营总监 Telemarketer 电话销售员Regional manager 区域经理 Customer representative 客户代表Hardware engineer 硬件工程师 Director of human resources 人力资源总监Bell boy 门童 Carpenter 木匠Auditor审计员 Architect建筑师Archaeologist 考古学家 Designer 设计师Computer programmer程序员 Life guard 救生员Mechanic 机械师，机修工 Interpreter口译员Operator 接线员 Sculptor 雕刻家Porter 守门人，行李夫 Researcher 研究员Seaman 海员 Editor 编辑。
新航标职业英语·综合英语1Unit 7PPT幻灯片课件
Practical Learning
ห้องสมุดไป่ตู้
Text B Background
Vocational Focus Getting Ready
Skill Focus Text A
Practical Learning Language Focus
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Unit 7
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Text B Background
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B Work in pairs. First give the Chinese names of the following fashion styles, and then discuss the questions that follow.
Unit 7
Fashion
hippy 嬉皮风格
goth 哥特风格
preppy 学院风格
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新航标职业英语·综合英语1Unit 7 (课堂PPT)
Unit 7
Fashion
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Text B Background
Vocational Focus Getting Ready
Skill Focus Text A
Practical Learning Language Focus
B Work in pairs. First give the Chinese names of the following fashion styles, and then discuss the questions that follow.
the coming year?
3. If you were invited to a large fashion party, how would you dress?
5
Vocational
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新航标职业英语·综合英语1Unit 7
The article tells us the basic information
about
_____f_a_sh_i_o_n________
and
__f_a_s_h_i_o_n_d_e_s_i_g_n_e_r_. In addition, the article
offers
us
several
tips
Practical Learning Language Focus
Fashion Designer — Your Dream Profession?
Before-reading
While-reading
6
Text B Background
Vocational Focus Getting Ready
3
Text B Background
Vocational Focus Getting Ready
Skill Focus Text A
Practical Learning Language Focus
B Work in pairs. First give the Chinese names of the following fashion styles, and then discuss the questions that follow.
hippy 嬉皮风格
goth 哥特风格
4
preppy 学院风格
Text B Background
Vocational Focus Getting Ready
Skill Focus Text A
Practical Learning Language Focus
B Work in pairs. First give the Chinese names of the following fashion styles, and then discuss the questions that follow.
新职业英语1-基础篇-Unit 7ppt课件
第2版
Unit 7
1
Conte nts
1
Warming-up2Βιβλιοθήκη Reading A3
Reading B
4 Listening & Speaking
2
5
Writing
6
Mini-project
7
Language Lab
Warm-1-1
Task 1 Complete the following survey form about campus canteens.
6
ReaTdexit ng A A-2
The food, as always, was wonderful. The service was even better than usual. I really would have given the restaurant top marks on every item—but I didn't. Why? We'll see in a moment.
10
ReaTedxt ing A A-6
The owner of the restaurant is only fooling himself by keeping the current customer satisfaction measurement program in place. If he “really wants to know”, he would be better off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.
新标准高职公共英语实用综合教程(第二版)unit7TextA
Unit 7 Gender Differences
Listening
Speaking
2. What disadvantages do men and women each suffer? 3. What jobs are more suitable for men than for women and what jobs are more suitable for women than for men?
Hints
Men’s advantages: • greater physical strength • better at abstract thinking(['æ bstræ kt]抽象思维) • base opinions more on facts Women’s advantages: • more careful • good at visual thinking( ['vɪʒʊəl]视觉思维) • more patient
Script
1. A. Women in the past could not drive. B. Women in the past were less free than today. C. Women in the past could work. D. Women in the past liked being housewives.
Hints
Jobs possibly more suitable for men: • lawyer • banker • architect(['ɑːkɪtekt]建筑师) Jobs possibly more suitable for women: • cashier([kæ'ʃɪə] 出纳/收银员) • teacher • nurse
[外语课件]新职业英语职业综合英语第二册Unit7（可编辑）
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Warm-2-Notes Sample L-4-Script Task 4 Script Listening & Speaking 声音 L-Task 5-1 Task 5 Listen to the passage twice and fill in the blanks with what you hear. Listening & Speaking According to the Center for Exhibit Industry Research, the majority of trade fair attendees are decision makers or influencers who plan to make a purchase. Following are the guidelines to help make sure one is ready to _______________. Avoid soft sells and be engaging: Trade fairs require a hard-sell approach. When attendees show interest in your booth, approach them immediately. Present your professionalism and willingness to help and avoid greetings like “Can I help you”. Instead, ______________________―“What information can I tell you ab out our new heating system?” Watch your manners: Don’t sit down. Don’t eat, drink, or smoke at the booth. Never leave your booth unattended. Don’t spend time chatting with colleagues instead of ________________________. sell effectively ask a direct question focusing on customers 声音 L-Task 5-2 Qualify prospects quickly: The first thing you should do once you meet someone new is to find out who they are and where they’re located. You can find this information out by requesting ________________. Ask lots of questions: Engage a prospect by asking open-ended questions―ones that require more than a yes or no answer. This will help you determine theirneeds and interests. Keep good records: Write down all therelevant informati on about a prospect on a “lead card” which containshis or her needs, interests, _________________. Use this card for yourpost-show follow-up when you return to the office. Listening & Speaking a business card budget and timing 声音 Writing Writing Task 1 Task 2Task 3 W-Task-1 Writing Task 1 Look at the following advertisements anddiscuss the questions below with your partner. Q1 Q2 W-1-Q1Writing What does each advertisement sell? Sample 1 is a public service advertisement (公益广告), warning the consequence of drunk driving.Sample 2 is a hair gel advertisement, showing the effect after using theproduct. Sample 3 is also a public service advertisement, warning parentsto take care of their children in the swimming pool. Sample 4 is a mobilephone advertisement showing the special musical feature of the product.W-1-Q2 Writing What is the slogan used in each advertisement? Sample 1:Reserved for Drunk Drivers Sample 2: Tames the Wildest Hair Sample 3: WatchAround Water Sample 4: Express Your Musical Side W-Task-2-1 Writing Task2 Translate the following advertisements slogans into Chinese.Time always follows me. 2. Good to the last drop. 3. A diamond lastsforever. 4. Start ahead. 时间永随我。
新标准高职公共英语实用综合教程(第二版)unit7TextA
《实用综合教程（第二版）》第2册电子教案
Unit 7 Gender Differences
Listening
Speaking
I don’t think that women are naturally (5) _____ better with children than men are. Anybody who is prepared to understand and help children, and who has the right qualities, can look after them and (6) _____ teach them. The qualities are there, in both men and women, but most men don’t use them. I think my group of children likes being with a man for a (7) change ______ , especially since they don’t see their fathers very much. So I don’t feel I am doing a ―woman’s job‖; in fact, as a man, I feel I can bring something extra to the (8) ___ job .
《实用综合教程（第二版）》第2册电子教案
Unit 7 Gender Differences
Background ifferent brains: different abilities (P.124) The difference between the male and female brain is not evidence of superiority ([suː,pɪərɪ'ɒrɪtɪ]优越/势) or inferiority ([ɪn,fɪərɪ'ɒrɪtɪ] 低 劣 ; 自 卑 ), but of specialization [,speʃəlaɪ'zeɪʃən]( 专 门 / 特 殊 化 ). Girls tend to be more vocal(['vəʊkəl] 声音 / 有声的 ) than boys, are better at hearing higher frequencies (['frikwənsi]频率), and do better than boys in reading and vocabulary tests. Males have a vastly superior ability to (['væstli suː'pɪərɪə]有优势的能力) visualize a threedimensional object(['vɪʒuəlaɪz] [daɪ'mɛnʃənl] 想象一个三维物 体 )than do women. This gives the male his often-observed superior abilities in math and geometrical reasoning ([dʒɪə'metrɪkl]几何推理). In addition, males are better skilled in gross motor movements(大运动动作)than are girls.
最新大学英语精读预备级Unit7
Text A Text B
Alice’s Adventures in Wonderland Have you ever read the novel Alice’s Adventures in Wonderland? It has been translated into over 50 languages. Now there are over a hundred editions of the book, as well as countless film and television adaptations of the story. In short, this novel is loved by children and adults alike and read all over the world. The story centers on the 7-year-old Alice, who falls asleep on a meadow, and dreams that she falls down a rabbit hole. She finds herself first too large and then too small, and she meets many strange characters. Finally she totally rejects the dream world and wakes up.
Lutwidge Dodgson (1832 – 1898), a British author,
mathematician, logician and photographer. The firstborn of 11 children, Carroll began at an early age to write poems for homemade newspapers. In 1854, he graduated from Christ Church College, Oxford. Carroll remained there, lecturing on mathematics.
新航标职业英语·综合英语预备级·学生用书Unit3
3. Have thestudentslisten to therecordingand checktheiranswers.(4 min.)
4. TheMarket ResearchDepartment finds out what people will buy.
5. TheCustomer ServiceDepartment deals with questions and
complaints.
6. TheR&DDepartment researches and develops new products.
【拓展】rown.一排，一列，一行
We sat in arowat the back of the room.我们在屋子的后面坐成一排。
Let’s sit in the backrow.我们坐最后一排吧。
2.peern.同龄人，同辈，同等地位的人
She enjoys the respect of herpeers.她受到同辈的尊重。
7. TheLogisticsDepartment stores and delivers the products.
8. ThePRDepartment is responsible for the image of the company.
9. TheMarketingDepartment advertises the products.
5. After an in-depth reading ofthetext, have thestudentswork in groups to summarize the secret of Google’s corporate culture.(10 min.)
Unit 7
he “really wants to know”, he would be better
off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.
Text Reading A A-7
The food, as always, was wonderful. The service was even better than usual. I really would have given the restaurant top marks on every item—but I didn't. Why? We'll see in a moment.
Text Reading A A-4
After we had finished our coffee, the waiter brought over the check. With the check was a brief customer satisfaction survey. One side of the questionnaire contained a note from the owner, beginning with the words “I really want to know”. The other side of the questionnaire contained a few standard measurement items and room for comments. What was a little different about this survey was that the questionnaire had already been filled out by the waiter. On a scale of “excellent”, “good”, and “needs improvement”, the waiter had drawn a line through all the “excellent” boxes.
新职业英语职业综合英语Unit 7 Customer Service讲解
一家公司想度量一下顾客满意度是件好事。 但是，要想把这件事做好，整个度量过程必须妥善 设计，并自始至终完整地实施。合理设计调查问卷 仅仅是这个过程的第一步。为了能够从顾客那里获 得代表性的数据样本，并将偏见降到最低，建立数 据搜集程序也同样重要。许多公司却未能做到这一 点，而这也正是这家餐馆的失败之处。
WaWrmaring-up m1-2
Task 2
Suppose you are the CEO of the Campus Canteen Corporation. According to the completed survey above, are your customers satisfied? How could you make improvements?
< Back Next > Home
Unit 7 Customer Service
ReaTdexit ng A A-2
The food, as always, was wonderful. The service was even better than usual. I really would have given the restaurant top marks on every item—but I didn't. Why? We'll see in a moment.
< Back Next > Home
Unit 7 Customer Service
ReadAi-nTragns-1A
我真的很想知道
周五晚上我结束了节食。把去年因常去曼哈顿 的餐馆吃饭而增加的20磅减掉之后，我敢说我该理 直气壮地美餐一顿了。为了庆祝节食成功，我和太 太去了休斯顿一家我们最喜欢的餐馆。
大学英语综合教程 预备级课件_U7
0
Lead-in
1
1. Directions: Match the hobbies with the corresponding descriptions and examples.
Hobby
Description
Examples
Sport (B, iii)
respective hobbies of the speakers and share with your
classmates your hobbies.
Speakers
Hobbies
Male speaker
Fishing; making home movies; collecting stamps, records and tapes
Text A
Hobbies Are in Rich in Psychological Rewards
The following is a conversation on hobbies between a successful doctor and a reporter. 1. Q: Between work and family you have little time or energy left for hobbies like painting or music. Without them,though, life feels boring. What can you do about it? A: Squeeze them in, even it's for just a few minutes at a time, because those moments can change your mood and your thought.When people do things that make them feel good, like a hobby, it activates an area of the brain that controls how they feel about life. 2. Q: Are hobbies good for you? A: Yes, and in many ways. Hobbies can enhance your creativity, help you think more clearly and sharpen your focus. When you’re really engaged in a hobby you love, you lose your sense of time and enter what’s called a flow state and that restores your mind and energy. In a flow state, you are completely absorbed in an experience requiring a high level of concentration. Hobbies also enhance self-esteem and self-confidence. Feeling that you are solely defined by your job — even if it is going well — can raise your chances of experiencing anxiety and depression because you don’t have a perception of yourself outside of work. When people rely only on their role at work to foster self-esteem that alone cannot fulfill their needs. If you are unhappy with your work performance, you are more inclined to define yourself as inadequate, but if your identity is varied — business woman, mother, wife, painter, cook — you can reflect on your success in those other things.
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3. Havethestudentschecktheiranswers with each other and then ask somestudentsto givetheirfinal answer.(10 min.)
To consolidate the use ofdirectandindirect speech
40 min.
Practical Learning
Tolearn about special days in the UKandthe USA
5 min.
Getting Ready
A(5min.)
a.Have thestudentslook through the numbersandtry to find out the rules.
Language Points
Paragraph 1
show up露面，出现；显现出来
We waited until five o’clock, but he didn’tshow up.我们一直等到了5点，但他始终没有露面。
Scientists knowthatcancer may notshow upfor many years.科学家们知道癌症可能会潜伏多年。
【拓展】show sb. around/round (sth.)领（某人）参观
showoff炫耀，卖弄
Paragraph 3
1.make the most of…充分利用……
Happiness is the ability tomake the most ofwhat you have.幸福就是有能力充分享受你拥有的一切。
Listening Script ofandKey to Exercise B
Jan.
January
Sun.
Sunday
Feb.
February
Mon.
Monday
Mar.
March
Tue.
Tuesday
Apr.
April
Wed.
Wednesday
May
May
Thu.
Thursday
Jun.
June
15th
fifteenth
50th
fiftieth
6th
sixth
16th
sixteenth
60th
sixtieth
7th
seventh
17th
seventeenth
70th
seventieth
8th
eighth
18th
eighteenth
80th
eightieth
9th
ninth
19th
nineteenth
As you’reaware, this is not a new problem.正如你所了解的，这不是一个新问题。
3.make up for…弥补……
Nothingcanmake up forthe loss of a child?失去一个孩子是任何东西都无法弥补的。
Her enthusiasmmakes up forher lack of experience.她的热情弥补了她的经验不足。
Facilitation:meaning someone or a team is responsible for guiding the meetings, a plan for the meeting is reflected intheagenda and the facilitator (or chair) keeps things on timeandon track.
Itried toemphasizemy good points without sounding boastful.我在强调自己的优点时尽量不让人觉得是在自我吹嘘。
2.be aware of…意识到……，明白……
Sometimes wearenotaware ofthesefeelings.有时候我们没有意识到这些情感。
Fri.
Friday
Jul.
July
Sat.
Saturday
Aug.
August
Sept.
September
Oct.
October
Nov.
November
Dec.
December
Text A
1.Have the students first listen totherecordingof the new words and expressions,andthen have them read them aloudandget familiar withtheirmeanings.(10 min.)
Suggestedteachingplan
Items
Objectives
Suggested Time
Getting Ready
To learn about ordinal numbers, days and months
10 min.
Text A
To get a general idea about productive business meetings
Inspiration:meaningopportunityfor spontaneity and enthusiasm.
Results:everymeetingshould be directed toward one or more outcomes. Participants must feelsomethinghas beenaccomplished.
90 min.
Skill Focus
—ListeningandSpeaking
To learn the differences between some similar sounds inEnglish
Topracticeyour speaking skills
45 min.
Skill Focus
—Practical Writing
b. Have thestudentslisten to the recordingandaddthemissing ordinal numbers.
c. Checktheiranswersandmake explanations if necessary.
ListeningScript of and Key to Exercise A
90th
ninetieth
10th
tenth
20th
twentieth
100th
hundredth
B(5min.)
a. Have thestudentsgetfamiliarwith the short forms of days and months.
b. Havethestudentslisten totherecordingand fill in the blanks.
4. Ensurethestudentshave a deep understanding ofthetext by explaining the language points.If time permits, have thestudentspracticeusing them by composing new sentences.(25 min.)
Paragraph 12
1.get sth. across/ get across把某事解释清楚，传达某事；被理解
To learnto usedirectandindirect speech: statements
45 min.
Text B
To have an overview ofintroducing your company to a visitor
45 min.
Vocational Focus
To learn the basic steps ofreceiving a visitor
We couldmake better use ofour resources.我们可以更有效地利用我们的资源。
Paragraph 4
1.emphasizev.强调，重视
His speechemphasizedtheimportance ofattractingindustry to the town.他的发言强调了吸引工业到城镇的重要性。
5. After an in-depth reading ofthetext, have thestudentsthink aboutwhatthey have learned from the text.(10 min.)
Key to Text A Exercise
1. F 2. T 3. F 4. T5. T
We shouldmake good use oflight power, which is renewable.我们要充分利用光能这一可再生资源。
Not all schoolsmake use ofthe opportunities open to them.并不是所有的学校都能抓住他们面临的机会。
Preparation:make sure your meeting has a clear, stated purposeandan agenda; participants are chosen carefully, invited in professional way and given sufficient prior information; also attention to detailsincludingroom bookings, catering, a/v equipment, reminders.