质量基础知识培训材料

文件
: 信息及其承载媒体。(信息:有意义的数据)
例如
: 记录，程序文件，规范，工艺，图样，报告，标准
Document: Information (Valuable data) & its media
Example : Record, Procedure, Specification, Techniques,
productivity
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Quality is the basic for tomorrow success
Quality: Secret for a company to grow continuously
Quality: An effective way to attract customers
- 1.5 质量管理的八项原则 8 principles of Quality Management
• Phase II: QA 介绍 Introduction of Hi-P QA
Phase I :质量专业相关知识 Quality - Overall
Quality: Reduce waste and improve
Drawing, Report, Standard, etc.
文件的价值
Value of Documentation
文件的动态性 Dynamic of Document
文件的高增值性 High value-added of Document
: Whale.shen
Approver
: Juha Poyry
Document No. : Corp-QA-O-TM-010
Version/Status : 2.1/Approved
Location
: E-office/DMS
Change History
Version 1.0 2.0 2.1
Date 20th Mar 2008 6th Nov 2009 19th Mar 2010
- 1.1 质量的基本知识 Quality Basic
- 1.2 质量管理的基本知识 Quality Management Basic
- 1.3 质量管理体系的基本知识 Quality Management System Basic
- 1.4 质量管理系统的发展历史 History of Quality Management System
Quality: An arena for company’s future
It is easier to keep an old customer than
attract 5 new customers
1.1 质量的基本知识 Quality Basic
• GB/T 19001-2008 IDT ISO 9001: 2008 标准对质量作如下定义 Definition of Quality Basic by GB/T 19001-2008 IDT ISO 9001: 2008
1.1 质量的基本知识 Quality Basic
经济性 Economic
广义性 Generalized
质量具有 的特性
Characteristic of Quality
相对性 Relativity
时效性 Timeliness
1.1 质量的基本知识 Quality Basic
与质量有关的概念 Concept related with Quality
Hi-P International
QUALITY BASIC 质量基础知识
The Integrated
Electro-Mechanics Solution Provider
Document Properties
Creator
: Ong. Thianzheng
Function
: QMS
Verified
Supplier 供给者
Input 投入
Process 过程
Output 产出
Customer 顾客
1.2 质量管理的基本知识 Quality Management Basic
质量管理 Quality Management
包括制定质量方针，质量目标及质量策划，质量控制，质量保证和 质量改进. Include Quality Policy, Quality Target, Quality Planning, Quality Control, Quality Assurances, and Quality Improvement
质量改进
Quality improved
Optimum Level (1)
Natural Variation under 1 (±31)
Time
1.3 质量管理体系的基本知识 Quality Management System Basic
质量管理体系的基本术语 Terms & Definitions
质量方针 Quality Policy
质量目标 Quality Target
1.2 质量管理的基本知识 Quality Management Basic
Reject Rate
Special Variation
Natural Variation under 0 (±30)
Hale Waihona Puke Baidu
Historical Level (0)
• 质量：一组固有的特性满足要求的程度包括明示的、隐含的或必须履行的需 求或期望,法律法规的要求,公司的附加要求. Quality: A group of inherent characters to fulfill the stated or implied requirements and expectations, law and regulation requirements or other added requirements by company
Modified by Ong.TZ WhaleShen Ong.TZ
Change of summary Initial Release Add GD & OMS content Review the content
内容 Content
• Phase I: 质量专业相关知识 Quality - Overall