联合利华内部资料大全(英文版)
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联合利华内部资料大全( 英文版)
2020年4月19日星期日
Today ...
Context The basics The opportunities
Vision Outsourcing, VMI, inventory planning
DELIVER CoP The future??
First, some pictures of a supply chain
8 M Euro
World Class Supply Chain
Functional Excellence
Organisation focused on functional excellence Information optimised to facilitate functional excellence Many small customers and suppliers
Customer Service
Cost: %Overdue Service: lead time, ease of ordering Quality:#CNs due to error, invoicing accuracy
Warehousing/Distribution
Cost: %NPS Service: %case fill, %order fill, IRA Quality: %rejects, %returns, %damages
Advice on DELIVER
Get the basics right
• Ordering, Delivery, Billing
Do the sexy stuff
Integration and synchronisation
VMI, e-Business, CPFR
The basics have to be in place
Customer Customer Customer Customer
Key : Red Arrow = Product Flow Blue Arrow = Information Flow RDC = Regional Distribution Centres
Copyright@2000. Corporate MaST Group, Unilever Research plc. All rights reserved.
KPIs are the key
KPIs are the key
The Opportunities in DELIVER
The SEA VCA 2000 study -Laundry Cost saving
4 M Euro
The SEA VCA 2000 study -Laundry Inventory reduction
Source
Plan Make
Deliver
Supplier’s Supplier
Supplier’s Supplier
Supplier’s Supplier
Supplier’s Supplier
Supplier Supplier SuHale Waihona Puke Baiduplier Supplier
Factory
RDC RDC RDC
Deliver
Information Human Resources
Finance Technology
Plan
Supplier Management
In-bound Logistics
Source
Supply Planning
Processing Packing
Make
Demand Planning
Consumer
Service and Integration
Organisation manages business through multi-functional teams, exploiting functional excellence whilst focusing on immediate upstream and downstream customers
Customer Service Management
Distribution Management
Deliver
Customer Service Management
is the satisfaction of customers’ requirements of the Supply Chain. This includes order management from capture/creation through invoicing and collection, the implementation of a differentiated customer service policy and customer integration activities that improve service and reduce extended supply chain costs.
Plan
Supplier Management
In-bound Logistics
Source
Supply Planning
Processing Packing
Make
Demand Planning
Customer Service Management Distribution Management
Deliver
Distribution Management
is the movement and care of finished product from manufacturing, usually through intermediate warehousing to customers/consumers.
Supply Management
Demand Management
Ingredients & packaging suppliers
Manufacturer production lines
Manufacturer distribution center
Retailer distribution center
Retail store (shelf + back room)
Consumers
Leadership & Strategy
Brand Development
Suppliers
Plan
Source
Make
Channel & Customer
DevelopmentConsumers &
Customers
2020年4月19日星期日
Today ...
Context The basics The opportunities
Vision Outsourcing, VMI, inventory planning
DELIVER CoP The future??
First, some pictures of a supply chain
8 M Euro
World Class Supply Chain
Functional Excellence
Organisation focused on functional excellence Information optimised to facilitate functional excellence Many small customers and suppliers
Customer Service
Cost: %Overdue Service: lead time, ease of ordering Quality:#CNs due to error, invoicing accuracy
Warehousing/Distribution
Cost: %NPS Service: %case fill, %order fill, IRA Quality: %rejects, %returns, %damages
Advice on DELIVER
Get the basics right
• Ordering, Delivery, Billing
Do the sexy stuff
Integration and synchronisation
VMI, e-Business, CPFR
The basics have to be in place
Customer Customer Customer Customer
Key : Red Arrow = Product Flow Blue Arrow = Information Flow RDC = Regional Distribution Centres
Copyright@2000. Corporate MaST Group, Unilever Research plc. All rights reserved.
KPIs are the key
KPIs are the key
The Opportunities in DELIVER
The SEA VCA 2000 study -Laundry Cost saving
4 M Euro
The SEA VCA 2000 study -Laundry Inventory reduction
Source
Plan Make
Deliver
Supplier’s Supplier
Supplier’s Supplier
Supplier’s Supplier
Supplier’s Supplier
Supplier Supplier SuHale Waihona Puke Baiduplier Supplier
Factory
RDC RDC RDC
Deliver
Information Human Resources
Finance Technology
Plan
Supplier Management
In-bound Logistics
Source
Supply Planning
Processing Packing
Make
Demand Planning
Consumer
Service and Integration
Organisation manages business through multi-functional teams, exploiting functional excellence whilst focusing on immediate upstream and downstream customers
Customer Service Management
Distribution Management
Deliver
Customer Service Management
is the satisfaction of customers’ requirements of the Supply Chain. This includes order management from capture/creation through invoicing and collection, the implementation of a differentiated customer service policy and customer integration activities that improve service and reduce extended supply chain costs.
Plan
Supplier Management
In-bound Logistics
Source
Supply Planning
Processing Packing
Make
Demand Planning
Customer Service Management Distribution Management
Deliver
Distribution Management
is the movement and care of finished product from manufacturing, usually through intermediate warehousing to customers/consumers.
Supply Management
Demand Management
Ingredients & packaging suppliers
Manufacturer production lines
Manufacturer distribution center
Retailer distribution center
Retail store (shelf + back room)
Consumers
Leadership & Strategy
Brand Development
Suppliers
Plan
Source
Make
Channel & Customer
DevelopmentConsumers &
Customers