《生产运作管理》PPT课件

Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
1-7
What is OM?
Most Goods Contain Service, V.V.
Goods
Services
100%
Cleaning Making cans Cutting Cooking Packing Labeling
Canned vegetables
USTB MBA Program
Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
25% 50% 75%
100%
Percent of product that is a good Percent of product that is a service
USTB MBA Program
Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
1-13
What is OM?
Inputs
Hospital Processing Outputs
Doctors, nurses Examination
Hospital
Surgery
Medical Supplies Monitoring
Equipment
Medication
Laboratories
Therapy
I. Strategy and Competitiveness
1. Introduction to OM
2. Operations Strategy and Competitiveness
II. System Design
III. System control
3. Product/Service Design 4. Capacity Planning
USTB MBA Program
Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
1-5
What is OM?
What is a Service and What is a Good?
Chapter 01 Introduction to Operations Management
1-1
Chapter 01: Introduction to OM
What is OM? Course Contents (Plan of This Book) Historical Evolution of OM
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Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
1-11
What is OM?
Food Processor
Inputs
Processing Outputs
Raw Vegetables Metal Sheets Water Energy Labor Building Equipment
13. Supply Chain Management
Ⅳ. System Innovation
14. JIT and Mass Customization
USTB MBA Program
Operations Management by Dr. Ma Fengcai
Automobile
Computer
Installed carpeting
Fast-food meal
Restaurant meal/auto repair
Hospital care
Advertising agency
Consulting services/teaching
75% 50% 25% 0
Healthy patients
USTB MBA Program
Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
1-15
Course Contents (Plan of Thห้องสมุดไป่ตู้s Book)
“If you drop it on your foot, it won’t hurt you.” (Good or service?)
“Services never include goods and goods never include services.” (True or false?)
USTB MBA Program
1-9
What is OM?
Inputs: Land Labor Capital
Value added
Transformation/ Conversion process
Feedback
Feedback
Outputs: Goods Services
Feedback
Control
Feedback
USTB MBA Program
8. Quality Management 9. Inventory Management
5. Location 6. Facility Planning Layout
10. Aggregate 11. MRP and Planning ERP
12. Scheduling
7. Design of Work Systems
USTB MBA Program
Operations Management by Dr. Ma Fengcai
Chapter 01 Introduction to Operations Management
1-3
What is OM?
Operations management (OM):
The management of systems or processes that create goods and/or provide services.