亚马逊英文客服回复

亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。

每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定
售前邮件注意事项：
1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店铺产品
的信息回答。

Forexample,
Customer:Iwanttoknowsizeoftheshoesanddoyouhaveanypromotionactivitiesfortheshoes?Pl
2.
理。

售中工作
调整1.
处理
那少，
Dearcustomer,
Ihavereceivedyouremailandyousaidtheproducthassomeproblem.Sorrytohearaboutthisthing.Co uldyoupleasetakethepictureaboutitandwewillcontactourwarehouseemployeeaboutyoursituati on,andthengiveyouafeedbacksoon.Thankyouforyourcooperation.
由于产品的质量问题，给买家部门补偿
Dearcustomer,
Iapologizeforthequalityproblemoftheproductduetoshippingcarrier’scarefulnessduringthe shippingprocess.Wefounditisnotworthwhiletoreturntheproductfortheproblemdoesnottheinfl uencetheusageofthechair.Wewillgiveyou5$forthecompensationandwouldyoupleasekeeptheitem ?Thankyouforyourunderstanding.
买家拒绝赔偿，想要退货换货
Dearcustomer,
Sorryforthisthingthatbringsyoutrouble.Sinceyouwanttogetthereplacementandweneedyoufirs tthereturntheitemtoourwarehouse.Pleasetellusthetrackingnumberonceyoureturnit.Andwewil lsendyouthenewoneafterwereceivethereturnproduct.Thankyouforyourcooperation.
买家想要退款
Dearcustomer,
Iamsorryforthetroublethatbringstoyou.Iwillhelpyou.Asforyouwanttogettherefund,pleasere turntheitemfirstandgiveusthetrackingnumberandoncewereceivetheitem,wewillrefundyouimme diately.Thankyouforyourcooperationandpatience.
买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买家的邮件模板。

Dearcustomer,
Sorryfordisturbingyou,wehaveshippedoutyouritemandtheshippinginformationmaynotupdateso
Dearbuyer
step.
Dearbuyer
Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwant theitems?Ifyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.Waitingfor yourreplyandhopeyourkindunderstanding.
BestRegards
卖家发货到达时间
Dearbuyer，
uallyittakesabout7-12daysfortheitemtoreachyou .Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.
BestRegards
卖家发货后，要求客户写反馈
Dearbuyer，
Thankyouverymuchforyourorder!
Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwa
rdtoyourfeedback.
Haveaniceday!
BestRegards
Seller’sname
亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板
Dearcusomter,
Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting. Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid. Wewillcontactthepostofficetofindouttheproblem.
Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouassoonaspossi ble,ifnot,wewillmakeyoutherefund.IhopeyourkindunderstandingandWaitingforyourreply. Bestregards
Hello,
heproductyoupurchasedfromus.Pleasevisitthefeedbacksectionoftheproductinquestionandgiv eusafive-starcomment.Ifyouhaveanydisputes,orjusthaveaquestion,donothesitatetocontactu s.Thankyouforyourcooperation.。