商务英语Unit.ppt
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dates and times, etc.). Check back that you have understood important
details correctly. Follow up the call with a fax, e-mail or letter,
confirming the details!
3.1 Types of phone call
Local calls
Intercom calls
Long distance/trunk calls
person-to-person call
station-to-station call
collect call / reverse call
international trunk call
for government
3.2 Process of making a business phone call
You’ll hear Sylvia Perez trying to arrange an appointment with Dr Henderson, Head of Research at Richmond and Co. Ltd. As you listen, make a list of the things that went wrong:
Useful functions!
Putting someone Answering the phone through
*Good morning, Jackson Enterprises, *I’ll put you through to…
Sally Jones speaking. *This is … speaking. *How can I help you? *Could you speak up, please? *Am I speaking to…?
GB
Reading the tel. Division by two
number
Use “double” to repeat
the same number
America
Division by three Repeat the same number
Telephone directories
Yellow pages (Classified)
*I’d like to speak to…
*Could I speak to someone who…
*Could you put me through to Mr. Jones, please?
Asking someone to call back
Unit 3
On the phone
Contents
3.1 Types of phone call and tel. directories 3.2 Process of making a business phone call 3.3 Skills for making different phone calls 3.4 Leaving a message 3.5 Telephone alphabet and symbols 3.6 Dealing with answering machine
Golden rules :
Plan your call by making notes beforehand. Talk slowly and clearly. Listen carefully to what the other person says. Note down important details (numbers, spellings,
International Direct Dialing System(IDD)
e.g. 00
1wenku.baidu.com
415
6666526
international code the US code code of Los Angeles receiver’s tel. number
Differences of making phone calls in GB and in America
*One moment please, I’ll see if Mr Jones is available.
Putting someone on hold
*Just a moment, please. *Hold on, please. *Hold the line, please.
Asking for someone
Misunderstandings Mistakes that the speakers made Bad telephone style or behavior
What’s wrong with each of them?
(unintelligible) and Company Mr Anderson Huh! Well, I’ll try…// Dr Bill Henderson Oh, hello. Perez: P-E-R-E-Z. Laboratory measuring equipment April 11th at 10 o’clock That’s right. Yes, 2.50. Perex
for business institutions arranged in names of profession (e.g. Bank, Hotel, Restaurant).
White pages
for households arranged in alphabetical order
Blue pages
*I’ll connect you to…
*I’ll put…on the line
*I’m sorry, there’s no reply from Mr Jones.
*Could you spell that please?
*Who would you like to talk to, sir/madam?
details correctly. Follow up the call with a fax, e-mail or letter,
confirming the details!
3.1 Types of phone call
Local calls
Intercom calls
Long distance/trunk calls
person-to-person call
station-to-station call
collect call / reverse call
international trunk call
for government
3.2 Process of making a business phone call
You’ll hear Sylvia Perez trying to arrange an appointment with Dr Henderson, Head of Research at Richmond and Co. Ltd. As you listen, make a list of the things that went wrong:
Useful functions!
Putting someone Answering the phone through
*Good morning, Jackson Enterprises, *I’ll put you through to…
Sally Jones speaking. *This is … speaking. *How can I help you? *Could you speak up, please? *Am I speaking to…?
GB
Reading the tel. Division by two
number
Use “double” to repeat
the same number
America
Division by three Repeat the same number
Telephone directories
Yellow pages (Classified)
*I’d like to speak to…
*Could I speak to someone who…
*Could you put me through to Mr. Jones, please?
Asking someone to call back
Unit 3
On the phone
Contents
3.1 Types of phone call and tel. directories 3.2 Process of making a business phone call 3.3 Skills for making different phone calls 3.4 Leaving a message 3.5 Telephone alphabet and symbols 3.6 Dealing with answering machine
Golden rules :
Plan your call by making notes beforehand. Talk slowly and clearly. Listen carefully to what the other person says. Note down important details (numbers, spellings,
International Direct Dialing System(IDD)
e.g. 00
1wenku.baidu.com
415
6666526
international code the US code code of Los Angeles receiver’s tel. number
Differences of making phone calls in GB and in America
*One moment please, I’ll see if Mr Jones is available.
Putting someone on hold
*Just a moment, please. *Hold on, please. *Hold the line, please.
Asking for someone
Misunderstandings Mistakes that the speakers made Bad telephone style or behavior
What’s wrong with each of them?
(unintelligible) and Company Mr Anderson Huh! Well, I’ll try…// Dr Bill Henderson Oh, hello. Perez: P-E-R-E-Z. Laboratory measuring equipment April 11th at 10 o’clock That’s right. Yes, 2.50. Perex
for business institutions arranged in names of profession (e.g. Bank, Hotel, Restaurant).
White pages
for households arranged in alphabetical order
Blue pages
*I’ll connect you to…
*I’ll put…on the line
*I’m sorry, there’s no reply from Mr Jones.
*Could you spell that please?
*Who would you like to talk to, sir/madam?