酒店客务部各岗位工作流程图

酒店客务部各岗位工作流程-----------------------作者：
-----------------------日期：
1. 参加酒店
2. 召开部门会议
3. 现场督导、巡查
4. 处理突发事件
5. 处理客人投诉
续表
6、与其它岗位相接口的程序：
序号程序名接口部门/岗位
1.前厅程序前厅经理
2.大堂程序大堂副理
3.大堂程序金钥匙
4.楼面程序楼面经理
5. PA程序 PA经理
管理随想：（共5页）
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客务部楼面经理工作程序
1. 召开班前会
1.参加酒店/部门会议
3. 现场督导、巡查
4. 处理突发事件
5. 处理客人投诉
续表
6、与其它岗位相接口的程序：
序号程序名接口部门/岗位
1、楼面程序楼面领班、客房中
心领班
管理随想：（共5页）
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楼面领班工作程序
1.班前准备
2.分配清扫房间
3.召开班前会
4.检查房间
检查卫生间
5.报空房
6.收取小酒吧帐单
7.饮料管理
8.检查服务员工作单
9.交接班
10、与其它岗位相接口的程序：
序号程序名接口部门/岗位
1、清洁程序清洁员
2、服务程序服务员
管理随想：（共5页）
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