酒店管家服务 (1) 2(1)

Some Hotels worldwide The International Butler Academy served
• Soneva Six Senses, Maldive • Qasr Al Sharq Hotel in Jeddah, Saudi Arabia • St. Regis Hotel, Beijing, China • Palais de Chine Hotel • Ritz Carlton - Barcelona, Spain • Four Seasons in Shanghai, China
Hotel Butler Service 20130403
• Brief history
• Since then, platinum steward of this exclusive title of Buckingham Palace, which is the British royal family, and any other agencies, organizations, individuals have the right to use. With the development of the butler service, a title of nobility and the door can also hire the housekeeper.
Palais de Chine Hotel 台北君品酒店
The Hotel Metropole, Monte Carlo大都会酒店，蒙地卡罗
Four Seasons in Shanghai, China 上海四季酒店
China's hotel housekeeper
• The hotel industry in China, in early and late 1990s, Beijing, Shanghai and other developed areas of high-end hotels have appeared butler service, butler mostly accepted the professional training of the English butler, has a more occupations with a high literacy and vocational skills.
The problems of hotel butler
• 1、A butler personal qualities and job skills is far from meeting guests‘ needs. • • 2、Butler service impractical blind expansion. • • 3、The hotel manager butler service, a lack of understanding of the system
The classification of butler in China
• Room housekeeper is found that the guests of the potential demand for timely offers fine service. • Conference housekeeper hotel with limited resources unlimited integration, integration of all resources of the hotel to form a complete exhibition. • Marketing housekeeper entered the guests of the value chain, thus forming a continuous sales basis.
发展前景
• 我国自2003年7月1日起开始实施的新版 《旅游饭店星级划分与评定标准》中将设 立新的星级饭店等级——“白金五星级”。 而根据新的标准，酒店要获得“白金五星 级”必须符合的7个必备条件，其中就明确 规定了“对行政楼层提供24小时管家式服 务”这一硬性要求。这在一定程度上推动 了一些高档次酒店引入管家服务。
管 家 服 务 创 始 人 Mr. Robert Wennekes
what is called Butler serice?
• Butler service, butler reached by the coordination of a seamless service is to achieve the guests highly satisfied with the way.
quality of a butler
• Become a steward, high quality, rich life experience and professional knowledge: such as the quality of a variety of etiquette, wine appreciation, food dishes, cigar collection in the trim, the appreciation of luxury, high-end clothingthe maintenance, furniture maintenance and other aspects of knowledge. Even Shangzhi astronomy under the geographer, in order for highend guests.
Soneva Six Senses, Maldive 马尔代夫 Soneva 第六感度假酒店
Qasr Al Sharq Hotel in Jeddah, Saudi Arabia （阿拉伯语：东方皇宫酒店）吉达， 沙特阿拉伯
St. Regis Hotel, China
喜 达 屋 北 京 国瑞 吉 酒 店 ， 中
——罗伯特•沃特森（英国专业管家行会会长）
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The hotel‘s butler service is based on good faith basis of the customer service “peopleoriented, hospitality for the statue” starting point of butler service; “fine and thoughtful,” the basic objective of the butler service; “the successful and beautiful” butler servicefinal demand. Customer service should be “to anticipate and control and, after fill-bit”, and constantly improve the service and butler service to the extreme. • ——Danping
Butler service benefits to the hotel
• 1、effectively raising the hotel service quality. • 2、 to attract repeat customers with highend customers. 3、Enhance the image of the hotel, creation of hotel brands • 4、Bring direct economic benefits to the hotel. •
• Housekeeper responsibility is to provide a perfect service, now in the worldwide promotion of the English butler, the most prestigious training institutions is an international steward Institute, headquartered in the Netherlands royal palace, which is the seat of the Royal Castle was built in 1695. • 管家的责任是提供完美的服务，现在在世 界范围内推广的是英式管家，最权威的培 训机构是国际管家学院，总部设在荷兰皇 室的行宫，这是座建于1695年的皇家古堡。
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Butler service, a great development in the UK, not only developed the content and skills of the butler service, it is the formation of systems theory and thinking in all aspects with the British mark, since the English housekeeper has become a noble, luxurioussy nonymous.
起源
• Steward appeared in medieval Europe, first appeared in the French royal family, then spread to the British royal family, designed for Buckingham Palace of the British royal family services, it is called "platinum steward". • 管家出现在中世纪的欧洲，最初出现在法 国王室，后来流传至英国王室，专为白金 汉宫的英王室服务，故称“白金管家”。
Measures