洲际行为能力面试技巧.ppt

Competency Based Interviewing 行为能力面试技巧
Phase One
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Domestics 培训安排

Fire Regulations 防火条例 Food 食品 Free Time 休息时间 Fact File 文件夹页 Fahrenheit 室内温度 Fumes 排风 / 空调 Facilities 设施设备 Fun 趣味性 Phones 电话

Turning Vision into Action 把公司远景转变成行动 Championing Change 支持转变 Solving Problems 解决问题

Population 3 第三组
Hotel Executive Teams & Department Heads

Teamwork 团队合作

Savvy 理解力
Customer Focus 关注客户 Strategic Thinking 战略思索 Understanding our Business & Market 了解我们的业务与市场 Customer Focus 关注客户 Strategic Thinking 战略思索 Understanding our Business & Market 了解我们的业务与市场

Customer Focus 关注客户 Innovation 改革创新 Cultural Awareness 文化意识 Understanding the Business 了解业务

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Competencies Framework 能力框架
Team Focused 团队精神
Population 4 第四组
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Competencies Framework 能力框架
Team Focused 团队精神
Population 1 第一组
General Managers Hotel Levels 3, 4 & 5 3, 4 & 5级酒店的 总经理
Action Oriented 行为导向
Turning Vision into Action 把公司远景转变成行动 Championing Change 支持转变 Solving Problems 解决问题
“The personal attributes and modes of behaviour that individuals need to display in order to be effective in their jobs” 为了使得工作更有效，个体需要 表现出来的个人特性和行为模式
Define the terms “Recruitment” and “Selection Interviewing” 定义”招聘”与”甄选面试”两个术语
List the benefits of selecting “the right person” for a given job 列举为某一工作甄选恰当人选的好处 List the essential characteristics of “the right person” and explain why these are so necessary 列举恰当人选的基本特征并解释其必要性 Explain what is meant by the term “fit” 解释“合适”这一术语的意义

The Decision Process 决定过程
Skills Practice preparation 技巧练习的准备 Skills Practices 技巧练习





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Programme Objectives 课程目标
By the end of the Programme you will be able to在本课程结束时，你将能够:
Assume the salary a basic salary of $..…. per month, therefore $ ……. per year 假定其基本月薪是X X ，年薪是X X 10 minutes in groups 每组有十分钟的时间
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Behavioural Competencies 行为能力






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THE IMPORTANCE OF THE SELECTION PROCESS 甄选过程的重要性
Session 1 第一部分
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The Importance of the Selection Process 甄选过程的重要性
Objectives 课程目标
By the end of this session you will be able to本章节结束时， 你将能够:
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Programme课 程 安 排

The Importance of the Selection Process 甄选过程的重要性
The Structure - Preparation & Contact 结构－－准备&接触 The Structure - Control & Close 结构 －－掌握&结束 The Theory of Behavioural Interviewing行为能力面试的理论

Passionate 工作热情
Drive for results 成效驱动 Impact & Influence 效果与影响 Modelling The Way 指引方向 Drive for results 成效驱动 Impact & Influence 效果与影响 Modelling The Way 指引方向
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Exercise 2 练习二
In 2 Groups –分成两组
Discuss & estimate the cost of hiring a band a supervisor for a department in your hotel, until they are confident. Consider all costs! 讨论&估计为本酒店招聘一名部门主管的成本 ，直到基本确认。请考虑所有的花费！
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Attracting the Right Candidate 吸引恰当的候选人
The person who is “right” will match the technical skill level, the competencies required to do the job and fit into the team. 恰当的人选要符合技能水平、工作所需能力及融入团队的 要求
3 minutes to think 给大家三分钟的思考时间
Ask you to tell the group the 3 facts, and we will try and guess which one is false 请将这三件事讲给其他人听，大家来一 起试着猜猜看哪一件是假的。 Lets go!! 请开始吧!!








TRUE OR FALSE? 真的还是假的？
Everyone think of 3 interesting facts about yourself or your life…每人回忆有关自己本人或自己生活的三件有趣的事情 2 of them are to be true and 1 of them false! 其中两件是真的，一件是假的
State the importance of the Selection Process 陈述甄选过程的重要性 Identify the stages of a selection interview 识别甄选面试的阶段 Explain the theory and give examples of Behavioural Interviewing 解释理论并给出行为面试的例子 State the legal implications associated with recruitment 阐述与招聘相联系的法律关联 Complete appropriate preparation prior to conducting a Competency Based interview 在进行行为能力面试之前完成充分准备 Demonstrate the techniques involved in selecting the right person for a position 演示为合适职位甄选恰当人选所包括的技巧 Conduct a Competency Based Interview to the standard of the company 按照公司标准进行行为能力面试
We are not looking for the best of a bad bunch! 我们不是要在瘸子里面挑将军
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Definition of an Interview 面试的定义
“A conversation with a purpose” 有目的的谈话 “A two way communication: not an inquisition, third degree nor an examination under pressure” “一种双向的交流: 并非审讯、讯问，也 不是压力下的考试”
Hotel Supervisors 酒店主管
Action Oriented 行为导向
Adaptability适应性 Problem Solving & Decision Making 解决问题与决策制定

Passionate 工作热情