商务英语1000必备单词 Unit 6： On the Phone 电话英语

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电话英语(商务篇)

商务电话的应对有其一定的处理流程。

如果能够把握住这些模式，即使你知道的词汇有限，对对方所讲的内容了解不是太多，也不会对你的工作造成很大的影响。

这一种模式很象各企业编订的电话手册中所规定的处理程序。

曾经出国旅行的人，都有初次确认机位时的不安经验，一方面担心因为自己所能应用的英语词汇不多而无法准确地表达自己，令一方面又怕对方说话太快自己又听不懂。

其实，航空公司的工作人员所说的英语，都是按照其电话手册所规定的用语来说而已。

经过二、三次的经验，逐渐习惯这些处理模式之后，你就不会感到恐慌。

同时你也会逐渐了解对方所说的话了。

虽然商务上的英语会话范围较为复杂，但是它仍然有其一定的先后程序。

第二章商务篇的内容，是要帮助读者在这方面有全面了解，并培养在任何场合都可应用的表达能力。

［约定晤面]到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。

但是在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。

在国内，外国客户打电话要求约定见面的电话多。

相同地，国人在国外时，打到人家公司要求晤面的情形也不少。

在本篇中所要介绍的是要求晤面的人，（１）正确介绍自己的姓名，与正确获知对方姓名。

（２）要询问希望与谁晤面，并且把意思正确地传达给对方。

（３）要传达或询问约定的时间与场所。

如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。

(1)经由秘书安排约定I'd like to make an appoingtment with Mr.Hammer. （我想要和Hammer先生约个见面时间）原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。

如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如to diascuss the contract [洽谈合同事宜]。

（2）经由秘书安排约定Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个面？）sometime this week 是[这个星期随便什么时候]之意。

商务英语1000必备单词 Unit 6： On the Phone 电话英语

商务英语1000必备单词 Unit 6： On the Phone 电话英语（实用版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的实用资料，如工作报告、合同协议、条据文书、策划方案、演讲致辞、人物事迹、学习资料、教学资源、作文大全、其他资料等等，想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, this store provides various types of practical materials for everyone, such as work reports, contract agreements, policy documents, planning plans, speeches, character stories, learning materials, teaching resources, essay encyclopedias, and other materials. If you want to learn about different data formats and writing methods, please pay attention!商务英语1000必备单词 Unit 6： On the Phone 电话英语学习英语中词汇是一个基本的入门，针对不同阶段的人群，需要学习词汇也是不同的，而在商务交往中对于词汇量有着更高的要求，那么关于商务人员需要必备的哪些词汇呢 ?以下是本店铺给大家整理的商务英语1000必备单词 Unit 6 On the Phone 电话英语，希望可以帮到大家Unit 6 On the Phone第六单元电话英语call centerAdam had a job at a call center during his college years.电话客服中心亚当大学时代曾在某家电话客服中心工作过。

商务英语：英语打电话N 种说法篇

商务英语：英语打电话N 种说法篇1、打公用电话：1. I’m calling from a public phone, so I’ll call her again.2. I’m not at home now, so I’ll call her around three o’clock again.3. May I use your phone?4. Would you mind if I use your phone?5. How do I get an outside line?翻译&解析：1. 我现在是打公用电话，我会再打给她。

2. 我现在不在家里，三点左右我会再打给她。

3. 我可以借您的电话用一下吗?4. 你不介意我用你的电话吧?5. 如何打外线?解析：*1. public phone 是公用电话， pay phone 也是(投币式)公用电话;而公用电话亭则是telephone booth.*2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方式。

*3. 有时找不到公用电话，必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。

*4. outside line 是“电话外线”，而extension 为电话(内线)分机。

2、打错电话：1. I’m sorry I have the wrong number.2. Is this 02-2718-5398?3. Sorry to have bothered you.4. I’m sorry. I think I must have dialed the wrong number.5. Could I check the number? Is it 2211-3344翻译&解析1. 抱歉我打错电话了。

(打错电话通常用：have the wrong number 表示)2. 这里是02-2718-5398吗?3. 很抱歉打扰你了。

商务英语电话沟通用语及电话沟通场景演练

商务英语电话沟通用语及电话沟通场景演练商务英语电话沟通用语及电话沟通场景演练导语：对于从事外贸商务行业的白领们来说，商务英语电话沟通是日常工作中必不可少的一个环节。

如何才能提高自己商务英语电话沟通用语的使用熟练程度。

今天就为大家整理了一些商务英语电话沟通场景演练中的常用语和对话，供大家学习。

商务英语电话说您好在接电话的.时候，可以先向对方表示问候，比如Hello、Good morning.、Good afternoon等问候语。

然后自报家门，让致电的人了解自己在和谁打电话。

常用语有：1、Mediacom Entertainment, may I help you?通信娱乐，有什么可以为您效劳的吗?2、Hello, Margaret Jameson. MayI help you?您好，我是Margaret Jameson。

有什么可以为您效劳的吗?3、Good morning. This is CT Company. May I help you?早安。

这里是CT易公司。

我能效劳吗?商务英语电话说再见在结束和对方的的电话的时候，一定要对对方的来电表示是感谢，并期望对方再次来电。

在这要注意，一定要等对方挂电话之后才能挂电话，表示对对方的尊敬。

1、Thank you for calling. Im always glad to hear from you.谢谢你来电。

我很高兴随时接到你的电话。

2、It was kind of you to call me. Call me again any time.感谢你打给我。

请随时再打电话给我。

3、Lets keep in touch, good-bye.让我们保持联络，再见。

4、A: Thanks for your help.B: Its my pleasure. Please dont hesitate to call again if I can be of any aistance. Thank you. Good bye.A:非常感谢您的帮助。

商务电话礼仪英语对话

商务电话礼仪英语对话商务电话礼仪英语对话商务电话礼仪英语对话【1】A: Hello, are you Mr. Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK.(10 minutes to the Galaxy Hotel)A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow mor ning, then I ‘ll take you to visit our company. B: OK.A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Black. B: Good morning, Amy.A: Mr. Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales SoutheastAsia souvenirs; We have 282 staffs in total Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Verycomplete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company. A: Well, thank you.A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center) A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there And many Southeast Asian countries and various industry companies will exhibit at Nanni ng ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities,It’s can drive the economic development of Guangxi Develop fast so we want to establish the long-term cooperative relationship with your company. A: I believe you are right . (They smile, the end of the tour.) (Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States. B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again. B: Goodbye. A: Goodbye.商务电话礼仪英语对话【2】(A：Jan Wise B：Receiver)A：Hello.Can I speak to Mr.Clark?B：May I have your name，Please?A：This is Jan Wise speaking.B：Hold on，please…I'm sorry，but he's on another line now.Would you care to hold?A：Well，I need to leave in a ninute.Could you take a message，Please?B：Gertainly.A：It's a little complicated… I'm Mr.Clark's former classmate.B：OK.A：I was supposed to meet Mr.Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…B：Ernie…Miss White——OK…A：But Miss White's flight arrived late，and I need to pick her upat the airport now…B：Airport——OK…A：So please tell him that the time is changed to 1∶00…B：One o'clock…A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's. Bythe way，please tell him not to book the table，I have done it al-ready.B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message.Anything else?A：That's all.Thank you for trouble taken.Good-bye.B：Good-bye关于打电话英语表达方式2(A：Jim Brown B：Receiver)A：Hello.This is Jim Brown of the Export Department.MayIspeak to Mr.Wang?B：I'm sorry，but he is out of the office right now.A：When will he be back?B：He should be back at any moment.A：I wonder if you could give Mr.Wang a message for me?B：Yes，certainly.Just a minute.I'll get a pen.(Pause)OKay，please carry on.A：There will be a very urgent meeting at three o'clock and Iwould like Mr.Wang to attend it.B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding?A：Yes.It's regarding the foreign exchange market and our salesstrategy this year.B：Shall I tell Mr.Wang to prepare any material?商务电话礼仪英语对话【3】S: Good morning, Welcome to Cafe Plus, Sir/Madam. What would you like to have?早上好，欢迎光临尚苑西餐厅。

职场英语：外企office常用电话英语

职场英语：外企office常用电话英语职场英语：外企office常用电话英语1. ABC corporation. May I help you?ABC 公司, 我能帮你什么吗?这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字"ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上"May I help you?" 跟 "How can I help you?" 都很常见就是了.不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要本公司的简介或出版品, 请按 2, 如果是要找总机, 请按 #, 或是请别挂断.2. And you are?你是?如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是 "Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin."像是 "And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上 "And you are?" 这句话还有许多适用的场合, 例如在公司的接待处 (reception). 来访的客人如果说, "I'm looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!3. I'll put her on the phone. Just a second.我会请她听电话, 请等一下，。

新商务英语-销售人员常用电话用语

新商务英语－销售人员常用电话用语Using the TelephoneMaking telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)ROSE: Switchboard, can I help you?MARIA: Good morning, Rose. Maria here.Could I have an outsideline,please?Good morning, Rose. Maria here.Could I have an outside line,please?ROSE: Oh, hello, Maria. Hold the line a moment.(DIALLING)There you are, you''ve an outside line now, you can hear the dialling tone.MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.(RINGING)Thank you. (TO HERSELF) Five, three, zero, six, six.(RINGING)2ND OPERATOR: National Bank.Good morning,can I help you?MARIA: Good morning, would you put me through to Mr Kola please?Good morning, would you put me through to Mr Kola please?2ND OPERATOR: MR Kola? Certainly. Who''s calling him?MARIA:Mr Shelli of Modern Office Limited would like to speak to him.2ND OPERATOR: Thank you. Hold the line, please.(PHONE)MR KOLA: Kola speaking.2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.MR KOLA: Thank you, Operator, put him through, please.MARIA: Mr Kola?Mr Kola?MR KOLA: Kola speaking.MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I''ll hand you over. Mr Shelli?MR SHELLI: Yes?Yes?MARIA: Mr Kola''s on the line now, Mr Shelli. Will you take it in here please?Mr Kola''s on the line now, Mr Shelli. Will you take it in here please?MR SHELLI:Thank you Maria. Hello, is that Mr Kola?MR KOLA: Good morning, Mr Shelli.MR SHELLI: Ah, good morning, Mr Kola, how are you?Ah, good morning, Mr Kola, how are you?MR KOLA: Fine, thanks, and you?MR SHELLI: Very well, thank you.Very well, thank you.MR KOLA: I''m glad to hear it. Well, what can I do for you, Mr Shelli?MR SHELLI: Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say…Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say…MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you''re going to Europe, are you?注释:switchboard 交换机、总机an outside line 外线dialling tone 电话的拨号音travellers''cheques 旅行支票to fix 办理、解决to book a call 预约电话international operator 国际电话话务员a personal call 受话人直接通话的电话商贸英语,行销英语绝招(一)1. 如何招揽顾客一般程序:招呼-问候-寻找相关话题-理出商谈头绪。

BEC商务口语：Telephone用语总结

BEC 商务口语：Telephone 用语总结 One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are commonly used in telephone conversations.Most of them are featured in this module.(1) Hold onmeans 'wait' – andhang onmeans 'wait' too.Be careful not to confuse hang on with hang up!Hang upmeans'finish the call by breaking the connection' – in other words:'put the phone down.'记住：hold on = hang on=waithang up=put the phone down=finish the connection(2)Another phrasal verb with the same meaning as hang up isring off. The opposite of hang up / ring off is ring up – if you ring somebody up, you make a phone call. And if youpick up the phone, (or pick the phone up) you answer a call when the phone rings.记住：hang up=ring off=finish the connectionring up = make a phone callpick up the phone=answer the phone"Hang on a second..."(3) If you are talking to a receptionist,secretary or switchboard operator, they may ask you to hang on while they put you through –put through 转接电话 means to connect your call to another telephone. With this verb, the object (you, me, him, her etc.) goesin the middle of the verb: put you through.But if you can'tget through to(contact on the phone) the person you want to talk to, you might be able toleave a messageasking themto call you back.Call backmeans to return a phone call – and if you use an object (you, me, him, her etc.), it goes in the middle of the verb: call you back.Level of formality 打电话的正式程度Another thing to think about when talking on the telephone is formality. It's important to use the right level of formality – if you are too formal, people might find it difficult to feel comfortable when they talk to you. On the other hand, if you are too informal, people might think you are rude!(1) 一些正式用语 Generally speaking, if you are talking to someone in a business context,you should use could, can, may or wouldwhen you make a request:'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'.You should also useplease and thank you or thanks very muchwhenever you ask for, or receive, help or information.(2) 一些非正式用语 It's important to show politeness by using words like would, could, please, thank you etc. But it's also okay to use some of the features of informal/spoken English - short forms, phrasal verbs and words like okay and bye - in other words - everydayEnglish!So phrases likeI'm off to a conference...,no problem,bye!andhang on a momentandI'll put you throughare perfectly acceptable,as long as the overall tone of the conversation is polite.(3) 当你不明白的时候一定要请求重复 One last tip - it's better to ask for help or clarification when you're having a telephone conversation,than to pretend you understand something that you didn't. It's perfectly acceptable to use phrases like'Could you repeat that, please?' 'Couldyou speak a little more slowly, please?' and'would you mind spelling that for me please?' Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say thatthe line's very bad today if you can't hear very well.And it's also a good idea to practise words,phrases and vocabulary before you make the call!。

《商务英语学习手册》第二章 (Unit6-10)

第二章商务电话沟通I. 词汇学习Unit 6. Hello, how may I help you?Answering the phone ·Making a good impression on the phone ⏹Words and expressions:frowning皱眉头eye contact 目光接触gestures 手势hold the line拿着电话不放下be not available 不在be at one’s desk leave/give sb. a message haven’t a clue 没有线索（=不知道）bell phone/ mobile phone 手机don’ts 不该做的事情dos 应该做的事情tip 有帮助的提示annoying 令人烦恼的available 可得到的，可使用的be on holiday 在度假cell phone 移动电话sort sth out 解决。

问题urgent 紧急Any idea when she will be back? 您知道她什么时候回来吗？I have no idea (as to) what you mean. 我一点都不明白您的意思。

I have no clue what is in the basement. 我不知道地下室有什么东西。

I am sorry but she is not available at this moment.对不起，她现在不在。

Can I give her a message? 我可以给她留言吗？Can I get her on her cell phone?我可以打她的移动电话找她吗？She is on the phone all day. 她整天在打电话。

Could you hold the line a moment, please? 请不要挂电话。

Please hold the line while I transfer you. 我帮你转过去，请不要挂电话。

商务英语电话用语

Ask the person whether he has a moment to speak with you before starting the conversation. Do not assume the person can speak with you just because he answered the phone.
How to make an efficient call
1,Set aside a specific time to make your phone calls.
2,Have a calendar and a pen at hand.
3,Gather all of your information and supplies before making your calls.

Ask to speak with the person for whom you are calling
“May I speak with (person’s name)?” Do not assume you are speaking with the correct person. If the person has already identified himself upon answering the phone, confirm that you heard the correct name before continuing. Make sure to listen to how the person introduced himself and repeat his name exactly as spoken including any professional titles and titles such as Mr., Mrs. and Miss.

商务英语

商务英语打电话（telephone calls）Public phone 公用电话Pay phone 付费电话On the phone 在打电话Local call 室内电话Long distance call 长途电话Overseas call 国际电话Person-to-person 叫人电话Station-to-station 叫号电话Bad connection 线路不佳Crossed lines 电话干扰Area code 区域号码Telephone book 电话簿Telephone message 电话信息Urgent 紧急的Extension 分机Signal 信号Dial 拨号Receiver 听筒Telefacsimile电话传真Switchboard 电话总机开始通话（making a phone call）1 Connect me with Rose Hotel please 请给我接玫瑰旅店。

2 Please put my call through to Washington 请接华盛顿。

3 Hello is Peter in？喂，彼得在吗？4 Hello get me Mr. Brown on the phone please 喂，我想请布朗先生听电话5 Could I speak to Tom 我可以请汤姆接电话吗？6 Hello Peter speaking I would like to speak to Betty 喂，我是彼得，我可以和贝蒂说话吗？7 Hello this is Mary speaking May I have a word with Helen？喂，我是玛丽。

我可以和海伦说几句吗？接电话（receiving a call）1 I will put you through 我给您接电话2 The line is busy 电话占线3 who is calling please？您是哪位？4 I will just find out if he is in 我去看看他在不在5 He is tired up right now 他现在没有空6 He is not available right now 他现在不能马上接电话7 He is on another line right now 他正在打电话8 Do not hang up please 请不要挂电话9 I am afraid you have dialed the wrong number 恐怕你打错了10 The line is busy 电话占线11 I could not get through 我无法接通对话1A：Hello，this is John from trade company speaking 喂，我是贸易公司的约翰B：This is the bank of Germany 这里是德意志银行A：Could you get me through to your CEO Mr. Wang 我能与总裁王先生通话么B：I am sorry He is out unexpectedly 非常抱歉，他外出了A：Well when he comes back could you tell him to call me back 那你能转告他，叫他回来给我电话B：The trade company？I got it 贸易公司是吧？我明白了A：Thanks a lot 多谢对话2A：Hello This is accounting department 喂这里是会计部B：Can I talk to Mr. Hou 我能和侯先生说话么A：Hou Ming？he is in the general department I am afraid you called the wrong number 侯明？很抱歉，他是总务部的，恐怕你打错电话了B：I can not get through to the general department Can you do me a favor？I have something urgent to talk to him 总部的电话接不通我有急事找他商谈你能帮帮我吗A：Well hold the line please I will ask him to come here 好的，别挂电话，我把它叫过来吧B：That is great Thank you 太好了谢谢A：Do not mention it Hold the line please 不客气，请别挂电话对话3A：This is Bill speaking Is Peter is 我是比尔，彼得在吗B：Hold your line please I will call him now 请别挂电话我马上去叫A：Sorry to keep waiting this is peter speaking 让您就等了我是彼得B：How are the sales for computers 电脑的事儿进展的怎么样了A：They are satisfied with the specification and quantity，but for the unit price of it，we need to discuss this with Mr. Clark 规格数量都已经得到对方的认可但是价格必须再和克拉克先生商量下B：When do you think you can settle it 什么时候能够做好A：Tomorrow afternoon I am going to his office to have a talk about it I will try my best to settle it 明天下午，我去他办公室商量此事，但是我会尽量办妥这件事的对话4A：Good morning This is ABC company 早上好，这里是ABC公司B：Mr. Li in the export department please 请找出口部的李先生听电话A：I beg your pardon 请再说一遍B：I want to speak to Mr. Li of export department 我要和出口部李先生讲话A：I am sorry we have two Mr.Li here what is his first name 抱歉我们这里有两位李先生，他叫什么名字B：Li Tong 李彤A：He is on another line at the moment Is it urgent？他正在接另外一个电话请问事情紧急吗B：Yes please ask him to call me back later 是的，请他过会儿给我回个电话A：Can I have your name and phone number 可否留下你的姓名及电话B：My name is John Hamiliton and my number is 123456 我的名字是约翰·汉密尔顿号码是123456A：Mr.Hamiliton at 123456 thank you for calling I will give him your message as soon as possible 123456汉密尔顿谢谢你的来电我会尽快把你的话告诉他对话5A：Good morning 早上好B：Good morning this is Alex here I am calling from Los Angeles 早上好，我是亚历克斯，我正在洛杉矶打这个电话A：How can I help you？我能帮你什么吗？B：May I speak to Mr.Watt？Is he available now？我能否与瓦特先生通话他现在有空么？A：Unfortunately he is not available at the moment Would you like me to put your call through to his assistant manager Mrs Brown 很不巧瓦特先生现在正在忙您需要我帮你接通他的副经理布朗女士的电话么B：Yes please you are very helpful 好的谢谢你帮我一个大忙A：My pleasure 乐意效劳对话6A：Hello this is Public Relations Department Manday Simpson speaking 你好这里是公关部，我是曼迪·辛普森B：Hello I would like to speak to Ms. Cathy Wills. 你好我找凯西·威尔斯女士A：Who is thing？请问您是哪位？B：Brooke Watt a friend of Cathy’s 布鲁克·瓦特我是凯西的朋友A：I am sorry Ms wills is not in the office right now would you like to leave a message？很抱歉，威尔斯女士现在不在办公室您想留下口信吗？B：Please tell Ms wills that I called and that she can call me back at 3：00 pm tody 请告知威尔斯女生我打过电话，她可以在今天下午三点给我电话。

商务电话英语(有时间的看看)

Telephone Calls1.I am sorry I wasn’t in when you called.That’s all right.很抱歉你来电话时我不在。

没关系。

2. Could you put me through to the toy department?请帮我接玩具部好吗？4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。

5. Please make a remittance of 1,500 Y uan for the books you’ve ordered. The postage is included.您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.请稍等。

7. I’ll see if she is in.我去看看她有没有在。

8. I am afraid she is out at the moment.对不起，她这会出去了。

9. I’ll be pleased to if I can.如果能的话，我很高兴。

10. Extension 121, please.Sorry, the line is busy.请接121号分机。

对不起，线路忙。

11. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗？对不起，这里没人叫约翰逊。

12. Could you hold on a minute? I’ll get him for you.Certainly. Thanks.稍等，我帮你去叫他.行，谢谢。

Business telephone expressions

7、On the Phone (1) 电话用语 (1)很多人觉得接听英语电话或用英语打电话很困难。

一拿起听筒，成串的英文出其不意地扑面而来，在这种情况下，即使是一个懂英语的人，也很难沉着应对。

不过打电话时我们通常不会进行重要的商业交涉，交谈的内容往往有一定的模式，你只要把这些固定的句型记下来，英语电话就不再那么可怕了。

首先让我们来熟悉一下电话用语中常用的单词和句型吧！预习I'd like to do sth 我想要做某事。

extension 分机 switchboard 总机delivery 送货 speak to sb. 与...讲话put sb. through 为某人接通（给的电话）connect...with 接通电话在Words and Phrases中，你已经跟着外教朗读了电话中常用的单词和句型，接着就让我们跟随要给一家电器公司打电话的Mr. Bird，来学习用英语打电话的注意事项，掌握电话英语的特点及常用表达法。

学完这些之后，你会发现原来用英语打电话只是a piece of cake 小事一桩！Operator: Krondike Electronics. Can I help you?Bird: Yes, I'd like to speak to Mr. Edwards, please.Operator: Who's calling, please?Bird: John Bird.Operator: Just a moment, Mr. Bird; I'll put you through.看来第一个接听Mr. Bird电话的人是Krondike电器公司的Operator 接线员。

因为现在许多公司中都设有分机，分机是extension, 所以从outline 外线拨入的电话一般都会经过switchboard总机转接到分机上。

接线员首先自报公司名Krondike Electronics，然后礼貌地问：Can I help you? （我能为您做点什么吗？）当然，这个句子也可以替换成：What can I do for you?May I help you?讲到这里，你也许会感到奇怪：拿起电话第一句话不都是Hello 吗？为什么这位接线员没有用Hello呢？这是因为现代人越来越重视时间和效率，在接通电话后直接报出公司或姓名的情况变得很普通。

商务电话英语对话

商务英语：英语打电话大全来源：Internet 日期: 2011-10-17导读：在商务英语中，电话往来占了很大一部分，如何在电话中与人得体的交流呢？下面是一些常用的电话语句。

商务英语---打电话（全）情况(一) 打电话的人找的是你自己A：Is Daisy there? (Daisy 在吗?)B：This is she. 我就是。

(注: 男的用"This is he.")A：You’re speaking/talking to her. 你正在跟她说话。

(注: 男的用"You’re speaking/talking to him.")情况(二) 打电话的人要找的人不在A：May I speak to Mr. Gates? (请问Gates 先生在吗?)B：He’s not here right now. 他现在不在这里。

/ He’s out. 他出去了。

/ He’s in a meeting right now. 他现在正在开会。

/ You’ve just missed him. 你刚好错过他了。

/ He’s just stepped out. 他刚好出去了。

情况(三) 打电话的人要找的人不在, 问对方是否要留言A：Can I talk to Mark? (我可以跟Mark 讲话吗?)B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况(四) 打电话的人问他要找的人何时回来A：Do you know when he will be back? 你知道他什么时候会回来吗?B：I’m sorry. I don’t know. 抱歉, 我不知道。

商务英语实用电话大全

第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.(2) 请别挂断。

我找一位会说英语的人来。

Hold the line, please. I’ll get an English speaker.(3) 请等一下。

我找个人来听。

Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。

我找位会讲英语的人稍后回电话给你。

请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?第二部分、接电话的开场白：拿起话筒的时候，可先用"Hello." "Good morning." "Good afternoon. "等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。

这里是正泰贸易公司。

我能效劳吗？ Good morning. This is Chengtai Trading Company. May I help you?(2) 午安。

这里是大安商业银行。

我能为您效劳吗？Good afternoon. This is Dan An Commercial Bank. What can I do for you?(3) 先锋电子。

我是吴玛莉。

Pioneer Electronics. This is Mary Wu speaking.(4) 喂。

海外营业部。

我是王大明。

Hello. Overseas Sales Department. Taming Wang speaking.(5) 喂。

商务电话英语常见好用口语

商务电话英语常见好用口语以下是小编分享的商务电话英语常见好用口语，快来看看吧。

she is not here but you can call her machine.她不在这里, 但是你可以打她的电话答录机.老美管电话答录机叫answering machine 或是也有少数人叫answer machine. 但是在一般的对话中常常简称 machine. 例如 "you can call her machine." 就是说, 你可以打她的电话答录机留言. 或是你打电话给某人, 但你想他很可能不在, 这时你就可以说, "i'm expecting a machine." (我想会是电话答录机接的电话.) 如果是 "i want to check on my machine." 则是说我要检查电话答录机里的留言.记得喔! 通常人家讲 someone's machine 时百分之九十九都是指电话答录机而言, 你可别傻傻地问人, "answering machine?" 像六人行(friends) 里有一集 chandler 说, "i got her machine." 结果 joey 还呆呆地问他, "her answering machine?" chandler 就讽刺 joey 的无知说, "no. interestingly enough, her leaf blower (machine) picked up the phone." (很有趣喔, 不是电话答录机喔! 而是她的吹落叶机接的电话.) 注: 美国的萿叶都不是用扫的, 而是用吹的, 很神奇吧? 而leaf blower 就是那种背在身上拿来吹落叶的机器啦!i'm interested in your crm software. can you give me an quote?我对你们的客户关系管理软体有兴趣, 能跟我报个价吗?之前讲的都是别人打电话进来要怎么回答, 现在要讲的是如果你打电话给别的公司要怎么讲. 通常你会打电话给别的公司不外乎以下几种状况: 询价, 下订单, 追踪订单, 应征工作, 推销产品等等. 首先谈到询价. 如果只是要请对方大略地估个价钱, 你可以说, "can you give me a quote?" 或"can you give me an estimate?" 但是提醒大家, 这个quote 发 /kwot/ 的音, 记得要特别强调那个 /wo/ 的音, 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字. 这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, "can you giveme a quote?" 他却回答我, "you need a coat?" 扯了半天他才搞懂, 后来我才知道原来自己quote 的音发错了. 所以最好的办法就是用estimate, 这个字是绝对不会发错的.另外, estimate 和 quote 也可以指'报价单’而言, 例如你可以要求别人, "can you send me a sample with an estimate asap?" (能不能请你尽快送一份样品和报价单给我?)i'd like to place an order for a dl-1100 color printer.我想要下一份 dl-1100 彩色印表机的订单.以前每次为了买东西而打电话给人家, 我都直接说, "i want to buy this, i want to buy that." 当然啦! 要买东西的人最大, 不管你说什么别人都一定会想办法把东西卖给你的. 只是你如果直接说 buy 听来比较像是日常生活在说的对话. 如果像是公司要采购商品时, 最好正式一点用order, 或是更完整一些说 place an order for, 例如 "i want to order a color printer." 或是, "i want to place an order for a color printer." 都是不错的'用法.i'm calling to check my order status.我打电话来查看我订单的状况.以前我因为不知道 check order status 这个用法, 常拉拉杂杂讲了一堆才能表达我的意思. 例如我可能会说, "i ordered something yesterday. can you check if you've shipped it or not." 这句话听起来是不是蛮笨的? 后来我暗中观察, 同样的情况原来老美居然都简简单单地说 "i want to check my order status." 或是 "i want to track my order status." 就能完整地表达这句话的意思, 真是太神奇了.这让我想到有一次在机场也是, 我想问柜台小姐我的朋友倒底坐哪一班飞机, 那班飞机有没有慢分, 他大概几点会到, 当我好不容易讲完这么长一串时, 柜台小姐居然只回了我一句, "you wanna check passenger status?" 差点没昏到, 原来我只要用check passenger status 就行了喔?i was referred to you by mr. gordon.我是 gordon 先生介绍我来的.打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦, 最好能先攀点关系啦! 例如最常用的招数, 我是某某人介绍来的, 就是 "i was referred to you by someone." (注意, 介绍在这里用 refer 而不是用introduce.) 还有呢? 如果你今天拿到了该公司的折价卷, 则最好也是开宗明义地说, "i got your number from a coupon, which says your product is 50% off today." (我是根据你们折价卷上的号码打过来的, 它上面写着今天产品五折优待.) 这样子让他想赖都赖不掉. 总之呢? 先表明自已是怎么搭上这条线的, 这样子别人才不会有突兀的感觉啦.。

通讯电话的英语词汇

通讯电话的英语词汇（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如职场文书、合同协议、策划方案、规章制度、演讲致辞、应急预案、心得体会、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as workplace documents, contract agreements, planning plans, rules and regulations, speeches, emergency plans, experiences, teaching materials, essay summaries, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!通讯电话的英语词汇关于通讯电话的英语词汇电话是一种可以传送与接收声音的远程通信设备。

办公室电话商务用语（中英文对照）_职场礼仪_

办公室电话商务用语（中英文对照）以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

电话转接i’ll put you through right now.我现在就帮你转接过去。

i’ll connect you with the department you want. hold on for a minute.我将电话转到您需要的部门。

请稍后。

i’ll switch you over to mr. clark.我将您的电话转给克拉克先生。

i’m sorry but the number is engaged. we’ll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。

订购商品及询问1. i'd like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。

2. may i order some flowers? 我可以订些花吗？3. how can i pay for this item? 我要怎么付款？4. i'd like to buy the car on your tv commercial. 我想要买你们电视广告上的汽车。

5. please send me your catalogue. 请寄目录给我。

6. do you have any life menu magazine tenin stock? 你们第十期的“生活菜单”还有存货吗？7. how long will it arrive? 需要多久才会送到呢？8. the product you sent to me is not what i ordered. 你们送来的产品不是我订的东西。

9. i'm calling about an order i placed a month ago. it hasn'tarrived yet. 我打电话是因为一个月前我订的东西。

商务打电话礼仪英文

商务打电话礼仪英文商务电话礼仪常用英语1.常用词汇区域号码Area code投币电话Coin call会议电话Conference call信用卡电话Credit card call 电话干扰Crossed lines直拨电话Direct dial call国内电话Domestic call分机Extension分机号码Extension number交换台号码Exchange number 公用电话Public telephone长途电话 Long distance call 市内电话Local call传话机Mouth piece对讲机系统Inter system国际电话Overseas call同线电话Party line无线电话Radio telephone电话本Telephone book电话亭Telephone booth电话号码Telephone number电信局Telephone office通话次数表Service meter2.常用礼貌句型(1)自报家门这里是青海贸易公司的Tina Hao。

我能为您做些什么?This is Tina Hao of Qinghai Trading Company. May I help you?(2)听不清晰对不起，我没听懂您说的话。

Sorry. I didnt get what you said.我听不太清晰.I cant hear you very well.通信效果不太好.We have a bad connection.我听不太清晰您说的话.I cant catch what you are saying.发生上面的情况，您可以请对方再重复一遍，您可以说:能请您再说一遍吗?Could you repeat that,please?您能再说一遍吗?Would you say that again?(3)请对方说慢点您能再说慢一点吗?Would you speak more slowly?您能再大声一点吗?Could you speak up Please connect me with extension two-one-one.请帮我接人事部好吗?Could you put me through to the personnel department, please?(5)他在忙线中他现在正在接另一个电话.ties on another line right now.他正在接长途电话.有什么我可以帮您吗?Hes talking a long-distance call now,what can I do for you?抱歉.他正在打电话.Sorry. his line is busy.(6)请对方稍等一下您能稍等一会儿吗?Could you hold a moment .please?您能稍等一会儿吗?Can you hold on.please?请稍等一下.他立刻来接电话.Just a moment. He is on his way now.(7)现在不方便接电话她现在有客人。