(英文版)六西格玛6个sigma黑带系列七：Clarify the Process(外企专用)

About This Module
DDeeffiinnee
1 Identify what’s important to the customer. Define project scope.
▪ At the beginning of every project, the team must continue the Define phase work that resulted in the project summarization within the SOW.
Clarify the Process, Product and Customer Care-abouts
Instructor File Week Two – Module Two
1
W2-2 Clarify the Process_Inst.ppt PILOT
Black Belt Training
6. Control Phase 7. Error-proofing
VSM
8. Summary
Project Presentations
Week Five: Review Projects through Improve Phase
2
W2-2 Clarify the Process_Inst.ppt PILOT
Define 1 Identify what’s important to the customer. Define project scope.
Measure 2 Determine what to measure (Y) and validate the measurement system. 3 Quantify current performance and estimate improvement target.
▪ Why? Because it’s critical that the project team clearly understands what the customers want and need from the process.
▪ So what does it mean to “clarify” a process, product or customer care-about? – To make sure that all of the inputs and activities needed to create the process output are known and documented. – To identify all of the customers of each process output. – To identify the care-abouts of each customer.
Week Two Measure Phase
✓ Introduction
2. Clarify the Process/Product and Customer CTs
3. Characterize the Defect
4. Determine Measure of Intended Function
5. Validate the Measurement System
6. Evaluate Process Behavior
7. Evaluate Process Capability 8. Identify Potential Xs
PROJECT MANAGEMENT
Week Three Analyze Phase
BENEFITS OF PROCESS CLARIFICATION Increases ability to discover breakthrough opportunities for process improvement.
Week Four Improve and Control Phases
1. Introduction
2. Determine Counteractions
3. Polynomial and Multiple Regression
4. Fractional Factorial Designs
5. Robust Design (Static)
Analyze 4 Identify causes (Xs) of variation and defects. 5 Provide statistical evidence that causes are real.
Improve 6 Determine solutions (ways to counteract causes) including operating
Week One 5 Self-taught Modules
✓ 1. Six Sigma Overview ✓ 2. Recognizing Improvement Opportunities ✓ 3. Defining Opportunities in Sigma TRAC ✓ 4. Meet Minitab® ✓ 5. Data Collection and Analysis
levels and tolerances.
7 Install solutions and provide statistical evidence that the solutions work.
Control 8 Put controls in place to maintain improvement over time. 9 Provide statistical evidence that the improvement is sustained.
1. Introduction
2. Estimation & CI
3. Hypothesis 5. ANOVA
6. Basic DOE 7. Full Factorial Designs
LEADERSHIP
8. Verifying Xs
Project Presentations