酒店客房部英语手册

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超五星级酒店服务手册中英文版

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception 4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card 7．退房时刻 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire 17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打搅16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源讲明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境爱护 Environmental Protection 25．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe 2．游泳馆 Swimming Pool 3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge 6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．来宾注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的来宾：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体职员都感到特不荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

酒店客房部基础英语文档

酒店基本英语（一）——礼貌用语1、Good morning/afternoon/evening,Sir/Madam!早上好/下午好/晚上好2、Nice to meet you!很高兴见到您3、Welcome to our hotel!欢迎光临我们酒店4、Have a good time!祝您在酒店过得愉快酒店基础英语（二）——电话用语Telephone Etiquette1、Wait a moment,please.对不起,请稍等.2、Sorry,he is not in at the moment.对不起,他暂时不在.3、I beg your pardon?对不起(我听不大清楚).4、Could you speak a little slower,please?请稍微讲慢一点.酒店基础英语（三）——答谢用语Appreciation1、Thank you!谢谢!2、It is very kind of you!谢谢,您真客气!3、You are welcome!不用谢!4、It is my pleasure!非常高兴为您服务!5、I am at your service!我随时愿为您服务!6、That is all right.没关系.酒店基础英语（四）——征询语consultation1、Can I help you?我能帮您什么忙吗?2、What is your suggestion?您有什么意见或建议吗?3、Excuse me,may I have your name?对不起,请问尊姓贵名? （五）——带路用语1、This way, please 这边请2、Go ahead,and turn to the left/right往前走,然后往左/右边拐3、It is on the second floor 在二楼4、I will take you there 我带您去5、Go upstairs to the third floor往楼上,走到三楼6、Where is the toilet 请问洗手间在哪里7、You first,please 您先,请（六）——提醒用语Remind1、Watch your step.请走好.2、Be careful,please.请当心.3、Do not worry.不要担心.4、Please do not smoke here.请别在此处抽烟.5、Please do not leave behind.别忘了您的东西.（七）——致歉语1、I am sorry.对不起.2、Sorry to keep you waiting.对不起,让您久等了.3、please,I will ask somebody to handle it.请稍等,我去叫人来处理. （八）——问候语Greeting1、Goodbye 再见2、See you later 回头见3、Good night 晚安4、See you tomorrow 明天见5、Have a good/nice trip 旅途愉快6、Wish you a pleasant journey 旅途愉快7、Good luck 祝您好运8、Goodbye and thanks for coming 再见,多谢光临9、Goodbye and hope to see you again再见,欢迎下次光临10、I am glad to be service to you 很高兴为您服务常用词汇hair-dryer 吹风筒pillow 枕头sheet 床单blanket 毛毯Ashtray 烟缸Bathrobe 浴袍Towel 毛巾Bath towel 浴巾Hand towel 手巾Tooth brush 牙刷Tooth paste 牙膏Bath tub 浴缸Conditioner 护发素Foam 浴液Bath jell 沐浴露Shampoo 洗发液Shower cap 浴帽Comb 梳子Soap 香皂Shaver 剃须刀Glass 玻璃杯Slipppers 拖鞋Envelope 信封Wirting parer 信纸Writing pad 便笺Boiled water 开水Ice cube 冰块Ball pen 圆珠笔Sewing kit 针线包Air-cinditioner 空调Mini bar 小酒吧Tea bag 茶包Telephone 电话TV 电视Water tap 水龙头Post card 明信片Oslight bulb 灯泡Toilet paper 卫生纸Tissues 面纸Extra bad 加床Matches 火柴Lighter 打火机Adapter 万能插座Transformer 变压器Hanger 衣架Shopping bag 购物袋Laundry 洗衣袋Haundry list 洗衣单Iron board 熨衣板Iron 熨斗Map 地图Service directory 服务指南Room service menu 送餐服务牌Do not disturb sign 请勿打扰牌。

酒店客房部-客房部英语培训资料

客房部英语培训资料※Making up the room（清洁房间）RA: Housekeeping, may I come in? 我是服务员，可以进来吗？G: Sorry, I’m busy right now. Can you come later? 抱歉，我现在正忙。

你能等会儿来吗？RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？G: About 10:30 in the morning. 上午10:30 左右。

RA: I will come over after 10:30。

好的，那我10:30 后再来。

RA: Housekeeping, may I come in and make up your room now?我是服务员，可以进来清洁房间吗？G: Could you wait a few minutes please? 请等会儿好吗？RA: Certainly. Madam. When would you like me to come over? 好的夫人。

何时您方便我过来呢？G: In 15 minutes. 再过15分钟吧。

RA: I’ll be back in 15 minutes. Can I take your laundry now or later? 15分钟后我再来。

现在能收洗衣吗，或是等会儿。

G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。

H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。

房务中心。

请问现在可以打扫您的房间吗？G: No, not now. Thanks. 现在不要。

谢谢。

酒店英语使用手册_Unit_5_Housekeeping_Service_202203

Unit 5 Housekeeping Service教学目标教学过程建议Mind Map教学步骤●介绍客房部在酒店中的重要性；●了解客房部提供各项服务的中英文表达；●引导学生头脑风暴并完成练习。

参考答案(1) room cleaning (2) lost and found (3) maintenance serviceBackground Information教学步骤●引导学生列举客房内的各种设施及客用品的中英文名称；●引导学生列举浴室内的各种设施及客用品的中英文名称；●引导学生看图完成练习题。

参考答案Task 1A 灯开关B 穿衣镜C 体重秤D 被子E 枕头F 床头柜G 床头灯H 窗帘I 扶手椅J 茶几K 落地灯L 梳妆台M 电视机N 行李架O 小冰箱P 电视柜Task 2A 淋浴喷头B 浴巾C 晾衣架D 洗发水E 水龙头F 洗脸池G 镜灯H 地漏I 马桶J 卫生纸K 浴缸L 毛巾架Doing in the Scene教学步骤●引导学生思考打扫客房时客人若不方便该如何处理；●引导学生思考如何告知客人会尽快满足其需求；●引导学生思考如何介绍洗衣服务流程及洗衣单的正确填写方法；●引导学生听音频完成练习。

听力脚本&课文译文练习答案Scene 1 Room cleaning serviceTask 11-7-5-3-4-2-8-6Task 2□ tidy up the bathroom dust the deskspray some air freshener □ put away the things on the desk empty the waste bin □ change the bed sheet□ vacuum the carpet bring some more cups and teaScene 2 Dealing with a guest’s specific requestsTask 11. an adaptor2. a baby stool3. a kid’s robe4. an iron and ironing boardTask 21. Yes, we do, Mrs. Fisherman. I’ll get one for you immediately.2. I see, Mrs. Fisherman. I’ll send a stool to your room right away.3.No problem, Mrs. Fisherman. I’ll bring it to your room at once.4.Actually we have them in each guest room. You can find them in your wardrobe.Scene 3 Laundry ServiceTask 11. I’m here to collect your laundry.2. Please fill out the laundry list and put your clothes in the laundry bag.3. It usually takes about two days to have the laundry done.4. If you’re in a hurry, we have a three-hour express service.5. But there is an extra charge of 50% for it.6. We’ll charge it to your hotel bill.Task 2教学步骤●介绍客房内常见的温馨提示卡内容；●熟悉洗衣单上的衣物词汇、洗涤方法及相关赔偿条款；●引导学生完成练习。

客房部常用英语

客房部常用英语1. Good morning. / Afternoon / evening / night, sir / madam, welcome to Our Hotel, may I help you? 早上好/下午好/晚上好/晚安,先生/女士，欢迎光临我们酒店，我可以帮助您吗？2. It’s nice to meet you. 很高兴见到你。

3. Good luck! 祝您好运。

4. Take care! 保重。

5. Have a nice trip. 一路顺风。

6. Would you please wait a moment ? 请稍等一会儿好吗？7. May I help you ? 我能帮助您吗？8. Sorry to have kept you waiting. 抱歉让您久等了。

9. After you. 您先请。

10. Watch your step, please? 请小心走。

11. It’s on the right side of the corridor. 在走廊的右边。

12. It’s on the second floor. 在二楼。

13. Turn left (right) . 向左拐/右拐。

14. Go straight. 往前走。

15. Take the lift to the third floor. 乘电梯到三楼。

16. Thank you very much for telling me all this. 非常感谢您告诉我这些。

17. When and where did you first miss it, sir?您最早发现丢失东西是在什么时间、什么地点？18. I’m sorry to disturb you. 对不起，打扰您了。

19. I shall tell my Supervisor. 我将会告诉我的领班。

20. I’m afraid it’s too late for today’s laundry, sir. We can deliver it tomorrow around 10a.m. 先生，现在恐怕已过了今天的洗衣时间，要到明天上午十时才能送回来。

酒店常用英语(客房部)

客房部常用英语1,You can call the housekeeping if you need laundry service.如果您需要洗衣服务,可以打电话给房务中心.2,You can call the front desk directly if you need a taxi .如果您需要出租车,可以直接打电话给前台.3,Thank you for waiting 让你久等了4,I will check with my supervisor.我得请示主管. (常用于回应客人的特殊要求)5,Could you hold the line ,please ?请不要挂断电话,好吗?6,Housekeeping . May I come in ?我是客房服务员,可以进来吗?7,May I do your room now ?我现在可以清理您的房间吗?8,What time would be better for you ?您什么时间合适呢?9,You can call the housekeeping when you want your room done ?当您需要清理房间时,可以给房务中心打电话.10,Housekeeping .May I collect your laundry .客房服务员,我可以收您的送洗衣物了吗?11,I'm afraid it's too late for today's laundry .现在恐怕已经过了今天的洗衣时间.12,Breakfast is served from 7:00 to 10:00. 早餐是从上午 7 点到10 点供应.13,I'm afraid another guest is using it .I will bring it to your room as soon as it's available ,will that be all right ?恐怕另一位客人正在使用.我会尽快送到您房间去,可以吗?14,I will contact with engineer to repair it .我马上联系工程师将它修复.15,I'm afraid the line is busy now. Would you like to try again?电话正占线.你愿意稍等一下,让我再试一次吗?16,At what time shall we call you ,sir?您需要几点钟叫醒呢,先生?17,Please dial 8 first ,then the room number. 请在房间号前加拨8(内线拨打房间).18,For IDD line ,please dial 9 first ,then the country code,area code and telephone number . 拨打国际长途电话,请先拨 9,然后再拨国家代码,区号和电话号码.19,Just a moment, I will send an attendant to your room .请稍等,我将让一个服务去您的房间. Dept.餐饮部餐饮部常用英语English for Food & Beverage Dept.。

酒店客房英语

酒店客房英语SentencesHousekeeping. May I come in?我是客房服务部的，可以进来吗？When would you like me to do your room, sir?先生，您希望我什么时间来给您打扫房间呢？You can do it now if you like.如果你愿意，现在就可以。

I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。

I'm sorry that your flask is empty.很抱歉您的水壶空了。

May I do the turn-down service for you now?现在可以为您收拾房间了吗？Oh, thank you. But you see, we are having some friends over.噢，谢谢。

但你知道我们邀请了一些朋友过来聚聚。

Could you come back in three hours?你能不能过3小时再来整理？Certainly, madam. I'll let the overnight staff know.当然可以，女士。

我会转告夜班服务员。

Would you tidy up a bit the bathroom？请整理一下浴室好吗？I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。

Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。

It's growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要拉上窗帘？Is there anything I can do for you?还有什么事要我做吗？I'm always at your service.乐意效劳。

酒店客房基础英语[精选5篇]

酒店客房基础英语[精选5篇]第一篇：酒店客房基础英语酒店客房基础英语基本句型一、打扫房间1、Housekeeping.May I come in?客房服务员，我能进来吗？2、I’m sorry to trouble you, sir May I clean the room now?对不起，打扰了，先生，现在我能为您打扫房间吗？3、Would you like me to make your bed now?现在我能为您整理床铺吗？4、When would you like me to do room , sir?您要我什么时候来为您整理房间，先生？5、Shall we come back later?我们等一会再来，好吗？6、I hope I’m not disturbing you.我希望没有打扰您7、I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、We will come and clean your room immediately.我们马上就来打扫您的房间。

9、Can you tell me your room number?您能告诉我您的房号吗？10、A repairman will come and check it right away.修理工会马上来检查。

11、Don’t worry.We will help you to look for it.不要担心,我们会帮您寻找的。

12、Have you check your room?您检查过您的房间了吗？13、It takes half an hour to finish cleaning.打扫房间一般花半个小时。

14、It will take 6 hours to repair the water pipes.修理水管要花6个小时。

15、Let me inqure about it and I’ll let you know as soon as possible.让我来询问此事，我会尽快答复您。

客房部应知英语

SENTENCE1. Good morning/afternoon/evening.早上好。

（下午好，晚上好）2. Housekeeping. May I come in?服务员，我可以进来吗？3. May I clean your room now, Sir?我可以打扫您的房间了吗？4. Could you come back later?你能一会儿再来吗？5. May I help you/ What can I do for you?我能帮您做点什么吗？6. May I make up your room?我可以打扫您的房间吗？7. Excuse me. Sir/Miss/Madam.打扰您一下，先生/小姐/女士8. Thank you/thanks. You are welcome.谢谢你。

别客气。

9. What time would it be convenient, sir?什么时候比较方便，先生？10. We’ll come and clean your room immediately.我们将立刻来打扫您的房间。

11.I’m sorry to disturb you, sir.打扰了先生。

12.Have a nice day.祝您过得愉快。

13.I’ll be there in a few minutes.我马上就去。

14. Could I have some more towels/tea/mineral water.请给我拿一些毛巾/茶叶/矿泉水。

15. I’ll get there right away/ I’ll bring it right away.我马上去拿/我马上给您拿来。

16. I’m sorry to have kept you waiting.对不起，让您久等了。

17. Do you have laundry?你有洗衣吗？18. May I replenish you mini bar?我能给您补充酒水吗？19. When will they be ready?什么时间能洗好？20. We’ll deliver them tomorrow evening around six.我们将在明天6点左右送到您的房间。

客房部规章制度英文

客房部规章制度英文Introduction:The Guest Room Department plays a crucial role in ensuring that guests have a comfortable and enjoyable stay at our hotel. To maintain high standards of service and efficiency, it is essential to establish clear rules and regulations for all staff members to follow. The following guidelines aim to create a positive work environment, enhance guest satisfaction, and uphold the reputation of our hotel.1. General Guidelines1.1 Dress CodeAll staff members are required to wear the hotel uniform while on duty. The uniform must be neat, clean, and in good condition. Personal grooming should be immaculate, with hair kept neatly groomed and fingernails kept short and clean. No excessive jewelry or accessories are permitted.1.2 PunctualityAll staff members are expected to arrive at least 15 minutes before their shift starts. Lateness is unacceptable and may result in disciplinary action.1.3 AttendanceStaff members are required to notify their supervisor in advance if they are unable to report for duty due to illness or other emergencies. A medical certificate may be required for extended absences.1.4 ConductAll staff members must conduct themselves in a professional and respectful manner at all times. Harassment, verbal abuse, or any form of discrimination will not be tolerated.1.5 ConfidentialityStaff members are expected to maintain strict confidentiality regarding guest information and internal hotel operations. Sharing sensitive information with unauthorized individuals is strictly prohibited.2. Guest Room Cleaning2.1 Room AssignmentEach housekeeping staff member is assigned a specific section of guest rooms to clean. The room assignment sheet must be checked at the beginning of each shift, and any discrepancies should be reported to the supervisor immediately.2.2 Cleaning ProceduresAll guest rooms must be cleaned according to the hotel's standards. Detailed cleaning procedures should be followed, and all staff members are responsible for ensuring that rooms are spotless and well-maintained.2.3 InventoryHousekeeping staff members should check the inventory of each room, including toiletries, linens, and amenities, and report any discrepancies to the supervisor. Restocking should be done promptly to ensure guest satisfaction.2.4 Lost and FoundAny items found in guest rooms should be reported to the supervisor and logged in the lost and found register. The guest must be contacted to arrange for the return of the lost item.3. Guest Requests3.1 TimelinessAll guest requests should be attended to promptly and efficiently. Staff members are expected to prioritize guest needs and provide timely service.3.2 CommunicationClear communication is essential when handling guest requests. Staff members should confirm the request with the guest, clarify any details, and provide an estimated time for completion.3.3 Follow-upAfter fulfilling a guest request, staff members should follow up to ensure that the guest is satisfied with the service. Any additional requests should be addressed promptly.4. Room Maintenance4.1 Preventive MaintenanceHousekeeping staff members should report any maintenance issues in guest rooms, such as faulty appliances, leaky faucets, or damaged furniture, to the maintenance department. Preventive maintenance should be conducted regularly to prevent costly repairs.4.2 SafetyStaff members should be vigilant regarding safety hazards in guest rooms, such as loose carpets, exposed wires, or slippery surfaces. Any safety concerns should be reported immediately.4.3 Ecological SustainabilityIn line with the hotel's commitment to environmental sustainability, housekeeping staff members should conserve water, electricity, and other resources whenever possible. Recycling bins should be used for disposing of recyclable materials.5. Guest Relations5.1 CommunicationEffective communication with guests is essential for providing excellent customer service. Staff members should listen attentively to guest feedback, address any concerns promptly, and maintain a positive attitude.5.2 Problem ResolutionIn the event of a guest complaint or issue, staff members should remain calm and composed, apologize for any inconvenience, and offer a solution to resolve the problem. Supervisors should be informed of any unresolved issues.5.3 PersonalizationStaff members are encouraged to personalize the guest experience by remembering guest preferences, special occasions, and other details that can enhance the guest's stay.6. Training and Development6.1 Training ProgramsThe hotel will provide regular training programs for all staff members to enhance their skills, knowledge, and performance. Attendance at training sessions is mandatory.6.2 Professional DevelopmentStaff members are encouraged to pursue professional development opportunities, such as certifications, workshops, or higher education, to enhance their career prospects.6.3 FeedbackStaff members are encouraged to provide feedback on training programs, suggest improvements, and share their experiences with colleagues. Feedback will be used to improve the quality of training programs.Conclusion:By adhering to the rules and regulations outlined above, staff members in the Guest Room Department can contribute to the overall success of the hotel, enhance guest satisfaction, and maintain a positive work environment. It is essential for all staff members to familiarizethemselves with these guidelines and uphold the highest standards of professionalism and service excellence.。

酒店客房部英文介绍

酒店客房部英文介绍Hotel Room Division Introduction:Our hotel's Room Division offers comfortable and well-appointed accommodations for our guests. We prioritize providing a pleasant and relaxing stay for everyone who chooses to stay with us.Our guest rooms are designed to meet the highest standards of comfort and convenience. Each room is equipped with modern amenities, including comfortable beds, private bathrooms, air conditioning, flat-screen TVs with cable channels, and complimentary Wi-Fi access.We offer a variety of room types to cater to different guest preferences and needs. Whether you are a solo traveler, a couple, or a family, we have the perfect room for you. Our room categories include standard rooms, deluxe rooms, and suites.Standard rooms are ideal for those looking for a cozy and budget-friendly option. Featuring all the necessary amenities, they provide a comfortable space for a good night's sleep.Deluxe rooms are more spacious and offer additional amenities such as mini-fridges, coffee makers, and work desks. They are perfect for guests who appreciate extra comfort and convenience during their stay.Our suites are the epitome of luxury and offer a separate living area, elegant furniture, and upgraded amenities. They provide a truly indulgent experience for those seeking an unforgettable stay.In addition to the well-appointed rooms, our RoomDivision also provides excellent service. Our dedicated staff is available 24/7 to assist with any inquiries or requestsour guests may have. We strive to ensure that every guest receives personalized attention and a memorable stay.Whether you are traveling for business or pleasure, our hotel's Room Division is here to provide you with the utmost comfort and convenience. We look forward to welcoming you and making your stay an exceptional one.。

酒店客房部英语

酒店客房部英语
酒店客房部常用英语（一）
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。

4、Please pay at the cashier’s desk over there.
请去那边帐台付款。

酒店客房部常用英语（二）
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Housekeeping, may I come in?
客房服务员，我可以进来吗？
酒店客房部常用英语（三）
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。

8、I hope I’m not disturbing you.
我希望没有打扰您。

9、One moment, madam. I’ll bring them to you right away.
等一会儿，夫人。

我马上送来。

10、I’ll send for an electrician( doctor...)
我给您请电工（大夫……）。

宁波远洲大酒店英语手册

宁波远洲大酒店英语手册S&N Hotel NingboHotel English目录第一部分公共英语一、酒店各部门英文名称1.餐饮部Food & Beverage Department2.客房部Housekeeping Department3.康乐部Recreation Department4.工程部Engineering Department5.保安部Security Department6.财务部Finance Department7.前厅部Front Office Department8.营销部Sales & Marketing Department9.人力资源部Human Resources Department10.行政办公室Executive Office二、称谓用语1、直接称谓：（1）知道客人的姓氏时使用：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX,（2）不知道客人的姓氏时使用：Sir, Madam, Gentlemen, Lady, young gentleman.2、间接称谓：the lady with you, the gentleman with you, that lady, that gentleman.问好：1、Good morning, sir/madam. 早上好！先生/夫人。

2、Good afternoon, sir/madam. 下午好！先生/夫人。

3、Good evening, sir/madam. 晚上好！先生/夫人。

4、A: How are you today, sir? B:Fine，Thank you. And you?先生，今天一切都好吗？很好，谢谢。

你呢？欢迎：1、Welcome to the Foreign Businessmen Club/Hotel. 欢迎光临外商活动中心。

2、Welcome to our Hotel. 欢迎光临我们酒店。

洲际酒店客房中英文版资料SOP

Why is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要？An swers:回答：1. I am able to ensure a smooth check in process, especially for return guests.按照程序进行检查，特另U是回头客的房间。

2. This is a good chanee to exceed the guest expectations. 这是超前满足客人需求的好机会。

3. The guest room should be prepared according to our guest wishes.按照客人要求准备客房。

4. This is a chanee to make our guest feel welcome andexpected. 是一次机会让客人感至U受至U欢迎和期待。

Summary questi ons:问题概述：1. Which rooms need to be prepared and checked by the Butler?管家应准备和检查哪些房间。

2. Which steps need to be followed?应对哪些步骤进行跟踪？3. What is important about the communication with HK?与客房部联系时，最重要的是什么？4. When should the room be prepared and ready for the guest arrival?客人到达前，什么时候为客人准备好房间？5. What should be checked in the room? 应对房间的哪些物品进行检查？6. Who should you con tact if the room is not set up? 如果房间还没布置好，应该与谁联系。

酒店客房部英文介绍

酒店客房部英文介绍酒店客房部通常被称为Rooms Division，以下是一份酒店客房部的英文介绍示例：Hotel Rooms DivisionWelcome to our Hotel Rooms Division, where comfort, convenience, and exceptional service meet to ensure a memorable stay for our guests.AccommodationOur hotel offers a range of meticulously designed rooms and suites, each tailored to meet the diverse needs of our guests. Whether you seek a cozy room for a solo traveler or a spacious suite for a family vacation, we have the perfect accommodation for you.Room AmenitiesExperience a blend of modern amenities and thoughtful conveniences in our rooms. Enjoy high-speed Wi-Fi, flat-screen TVs, luxurious bedding, and well-appointed bathrooms, ensuring a comfortable and relaxing stay.HousekeepingOur dedicated housekeeping team ensures that every room is impeccably clean, maintaining the highest standards of hygiene and comfort. Daily cleaning services are available to cater to your needs.Concierge ServicesOur knowledgeable concierge team is here to assist you in making the most of your stay. From arranging transportation to recommending local attractions and dining options, we're committed to making your experience seamless and enjoyable.Room ServiceIndulge in a delectable dining experience from the comfort of your room. Our room service offers a diverse menu featuring exquisite dishes, available at your convenience.Guest RelationsAt our hotel, guest satisfaction is our priority. Our dedicated guest relations team is available around the clock to address any queries or requests, ensuring a pleasant and hassle-free stay.FeedbackWe value your feedback and strive to continuously enhance our services. Your suggestions and comments are important to us as we aim to exceed your expectations.Experience unparalleled comfort and hospitality at our Hotel Rooms Division. We look forward to making your stay truly memorable.这份介绍强调了客房部的重要性以及提供给客人的服务和便利设施。