文秘英语(第二版)参考答案

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文秘英语（第二版）参考答案

Unit 1

Lesson1

Look and Learn

1 cabinet

2 monitor

3 telephone

4 green plant

5 hand-shake

6 stamp

Dialogue

A 1 secretary 2 Mr. Zhang Ming 3 Mr. Richard Thomson Reading

A smile( e ) handshake( a ) slippers( d )

T-shirt( f ) suit( c ) shout( b )

B Good Impression: smile handshake suit

Bad Impression: slippers T-shirt shout

Lesson 2

Look and Learn

1 printer

2 copier

3 fax machine

4 scanner

5 shredder

6 projector

Dialogue

B 1 receiving guests 2 dealing with phone calls

3 taking charge of other basic duties.

4 Reading, sorting and organizing a variety of mails

5 compose letters

6 write notes

7 assist in preparing reports, memo

8 arrange the business travels for me

9 harmonize the relationship

10 file

Reading

A endless urgency deadline distinguish reasonable secretary

B chat( e ) discuss( d ) smoke( b )

angry( a ) type( c ) quarrel( f )

C Proper Activities: discuss type

Improper Activities: chat smoke angry quarrel

Lesson 3

Look and Learn

1 sofa

2 safe

3 conference table

4 air conditioner

5 shield

6 potted landscape Dialogue

A 1 ( d ) 2 ( a )

3 ( b )

4 ( c )

Reading

A file box ( d ) baby bed ( c ) toy ( f )

swing ( b ) mural ( e ) bike ( a )

B Acceptable: file box mural

Unacceptable: baby bed toy swing bike

Lesson 4

Look and Learn

1 energy saving lamp

2 recycle

3 save water

Dialogue

A 1 regulate our power use

2 get small plants in the office

3 implement a recycling program

4 turn off the lights when leaving the office

5 use energy-saving equipment

B1—c 2—d 3—b 4—a

Reading

A 1 Yes 2 No 3 Yes 4 No

B significant replace unnecessary scratch incentive benefit

Unit 2

Lesson1

Look and Learn

1 calculator

2 note book

3 scissors

Dialogue

A 1 quite smooth

2 greeting the visitors

3 standing to greet a new guest at the table

Reading

A 1 C 2

B 3 A

B business toward contact

enthusiasm impression handshake

Lesson 2

Look and Learn

B 1 equipment 2 reception desk 3 register

Dialogue

A 1 No 2 Yes 3 No 4 Yes

B1-c 2-d 3-b 4-a

Lesson 3

Look and Learn

1 cordless phone

2 laptop

3 headset

Dialogue

A 1 to try to answer the telephone by the second or third ring

2 to say your name when you answer the telephone

3 to have a smile on your face when talking to the customer on the

telephone

4 to repeat the question

5 to end the call with a warm “Thank you for your call”