酒店电梯困人处置程序
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of elevator.
6号、8号—10号电梯报警音响起后，首先需拿起电话呼叫对方按下电梯内的报警按钮，对方按下后方可与电梯内人员通话。
No.7 and No.12 of elevator will be received alarm , to take phone can communicate with person of elevator.
电梯内的人员若遇到电梯被困时会按下报警按钮，监控中心报警电话会收到报警音，示意相应的电梯出现异常。
Alarm facility of job elements
报警设备工作原理
2）Pick up alarm接警
Once ,alarm signal ring, that monitor will takecorresponding phone.
STANDARD OPERATING PROCEDURE
标准工作程序
The procedure for person coop in lift.电梯困人处置程序
Task Number:
任务编号：
SEC-FC-17
Department:
部门
Sቤተ መጻሕፍቲ ባይዱcurity
安全部
Date Issued:
签发日期：
APPROVED BY：
客人解救完成后，应在事故电梯处设立醒目标识，防止电梯被不知情者再次使用。
To prevent guest doesn’t know fact and use elevator again.
防止不明真相的客人再次使用电梯
Please register accident report, Security supervisor on duty show accident report.
通知安全部和工程部员工及大堂副理第一时间赶到现场处理，利用电梯门缝安抚被困客人：“请不要惊慌，我们正在处理之中！”
成功解救被困客人将为酒店挽回声誉
To redeemhotel reputation when rescue guest successfully.
By monitor of elevator observe if child、elder、pregnant woman or oxygen is not enough, to inform hotel doctor come to floor and when elevator is opened, and to cureat any moment;
解救和处理
To inform Security and Engineering and AM arrive scene first time to deal with it. To use door slot appease guest:“Please do not scare, we are dealing with it!
将事故的详细经过进行记录，由安全部当值主管出具事件报告。
To report hotel management.
上报酒店管理层
工程部员工应及时设法打开逃生窗和电梯门解救被困客人。
6)Follow up and register
跟进与记录
After guest is rescued, should be set up
conspicuous symbol , To prevent guest doesn’ know fact and use elevator again.
To know guestcoop inelevatordetail, and to inform participate in rescue person.
了解客人被困细节并转达参与解救人员
4）To appease who can not leave in elevator
安抚被困人员
If person coopin elevator,first to know how is malfunction, and how many person ?and how many floor? Then use monitor kinescope to see who can not leave in elevator .If have foreigner , contactAM immediately to come to monitor to communicate with guest.
7号和12号电梯收到报警音后拿起电话就可以和电梯内的人员通话。
No.11 of elevator must press corresponding button of phone, and can communicate with person.
11号电梯要一直按住电话对应键不放手方可通话。
May I help you？标准用语是：“请问有什么可以帮助您的吗？”
报警信号响起后，监控员拿起相应电话
Alarm facility of standard operating procedure
报警设备标准操作规程
No.1-No.6、No.8-No.10 of elevator alarm ring, first take phone to call person to press button alarm, who he press it can communicate with person
通过电梯监控观察如有小孩、老人、孕妇或因人多发生供氧不足时，应立即通知酒店医生赶到事故楼层以便电梯门开后随时
救治；
To ensure that guests security
确保客人安全
Engineering should open flee for their life windowin time and to rescue guest outside elevator.
3) TO know elevator circs
了解报警电梯情况
To communicate with person of elevator , first ask how is person of elevator, make sure guest alarm reason.
和电梯内的人员取得联系后，首先询问电梯内人员有无异常情况，确定客人报警原因。
了解电梯内人员情况并转达参与解救人员.
To appease guest, standard words:” Please do not scare, we are dealing with it!
安抚客人，标准用语是：“请你不要惊慌，留在原地不动，我们正在处理之中！”
5）To rescue and deal with
批准人:
PREPARED BY:
准备人：
WHAT / STEPS
工作步骤
HOW/ STANDARDS
怎么做/工作标准
WHY
为什么
1) Receive alarm收警
Person willcoop in elevatorto press button alarm, alarm phone of monitor receive alarm sound, hint corresponding elevator will be appeared abnormity.
如电梯出现困人等情况时，首先应简短了解电梯发生怎样的故障，被困人员是多少？被困多少层？然后利用电梯监控录像查看被困人员的情况。如果有外籍人员应立即通知大堂副理到监控中心和客人沟通。
Intercontinental etiquette standard.
洲际酒店礼仪标准。
To know elevator circs , and to inform participate in rescue person.
6号、8号—10号电梯报警音响起后，首先需拿起电话呼叫对方按下电梯内的报警按钮，对方按下后方可与电梯内人员通话。
No.7 and No.12 of elevator will be received alarm , to take phone can communicate with person of elevator.
电梯内的人员若遇到电梯被困时会按下报警按钮，监控中心报警电话会收到报警音，示意相应的电梯出现异常。
Alarm facility of job elements
报警设备工作原理
2）Pick up alarm接警
Once ,alarm signal ring, that monitor will takecorresponding phone.
STANDARD OPERATING PROCEDURE
标准工作程序
The procedure for person coop in lift.电梯困人处置程序
Task Number:
任务编号：
SEC-FC-17
Department:
部门
Sቤተ መጻሕፍቲ ባይዱcurity
安全部
Date Issued:
签发日期：
APPROVED BY：
客人解救完成后，应在事故电梯处设立醒目标识，防止电梯被不知情者再次使用。
To prevent guest doesn’t know fact and use elevator again.
防止不明真相的客人再次使用电梯
Please register accident report, Security supervisor on duty show accident report.
通知安全部和工程部员工及大堂副理第一时间赶到现场处理，利用电梯门缝安抚被困客人：“请不要惊慌，我们正在处理之中！”
成功解救被困客人将为酒店挽回声誉
To redeemhotel reputation when rescue guest successfully.
By monitor of elevator observe if child、elder、pregnant woman or oxygen is not enough, to inform hotel doctor come to floor and when elevator is opened, and to cureat any moment;
解救和处理
To inform Security and Engineering and AM arrive scene first time to deal with it. To use door slot appease guest:“Please do not scare, we are dealing with it!
将事故的详细经过进行记录，由安全部当值主管出具事件报告。
To report hotel management.
上报酒店管理层
工程部员工应及时设法打开逃生窗和电梯门解救被困客人。
6)Follow up and register
跟进与记录
After guest is rescued, should be set up
conspicuous symbol , To prevent guest doesn’ know fact and use elevator again.
To know guestcoop inelevatordetail, and to inform participate in rescue person.
了解客人被困细节并转达参与解救人员
4）To appease who can not leave in elevator
安抚被困人员
If person coopin elevator,first to know how is malfunction, and how many person ?and how many floor? Then use monitor kinescope to see who can not leave in elevator .If have foreigner , contactAM immediately to come to monitor to communicate with guest.
7号和12号电梯收到报警音后拿起电话就可以和电梯内的人员通话。
No.11 of elevator must press corresponding button of phone, and can communicate with person.
11号电梯要一直按住电话对应键不放手方可通话。
May I help you？标准用语是：“请问有什么可以帮助您的吗？”
报警信号响起后，监控员拿起相应电话
Alarm facility of standard operating procedure
报警设备标准操作规程
No.1-No.6、No.8-No.10 of elevator alarm ring, first take phone to call person to press button alarm, who he press it can communicate with person
通过电梯监控观察如有小孩、老人、孕妇或因人多发生供氧不足时，应立即通知酒店医生赶到事故楼层以便电梯门开后随时
救治；
To ensure that guests security
确保客人安全
Engineering should open flee for their life windowin time and to rescue guest outside elevator.
3) TO know elevator circs
了解报警电梯情况
To communicate with person of elevator , first ask how is person of elevator, make sure guest alarm reason.
和电梯内的人员取得联系后，首先询问电梯内人员有无异常情况，确定客人报警原因。
了解电梯内人员情况并转达参与解救人员.
To appease guest, standard words:” Please do not scare, we are dealing with it!
安抚客人，标准用语是：“请你不要惊慌，留在原地不动，我们正在处理之中！”
5）To rescue and deal with
批准人:
PREPARED BY:
准备人：
WHAT / STEPS
工作步骤
HOW/ STANDARDS
怎么做/工作标准
WHY
为什么
1) Receive alarm收警
Person willcoop in elevatorto press button alarm, alarm phone of monitor receive alarm sound, hint corresponding elevator will be appeared abnormity.
如电梯出现困人等情况时，首先应简短了解电梯发生怎样的故障，被困人员是多少？被困多少层？然后利用电梯监控录像查看被困人员的情况。如果有外籍人员应立即通知大堂副理到监控中心和客人沟通。
Intercontinental etiquette standard.
洲际酒店礼仪标准。
To know elevator circs , and to inform participate in rescue person.