秘书英语课件(part 3)

Objectives

Theoretically To know how to make phone calls with proper etiquette Practically To know how to make arrangements through phone calls To know how to leave a telephone message
Unit 1 Read to Know

Section A : Phone Call Etiquette
Words and expressions:
etiquette (n.) 礼仪；仪式 maintain (vt.) 保持；坚持 professional (adj.) 专业的；职业的 monumental (adj.) 纪念碑的；雄伟的；不朽的 favorable (adj.) 良好的；讨人喜欢的 courteous (adj.) 有礼貌的；谦恭的 behave (vi.) 行为；举止；表现 facial (adj.) 面部的 non-verbal (adj.) 非口头的；非用言语的 weight (n.) 重量；重要（性）；分量 competitor (n.) 竞争者；对手 courtesy (n.) 谦恭；礼貌 option (n.) 选择；选项 ethic (n.) 道德规范；伦理
Tips on Cultural Awareness

Making calls Always know and state the purpose of the communication. When you reach a wrong number, do not argue with the person who answered the call or keep them on the line. Say: “I’m sorry, I must have the wrong number. Please excuse the interruption”. And then hang up. If you told a person you would call at a certain time, call them as you promised. If you need to delay the conversation, call to postpone it, but do not make the other person wait around for your call.
Tips on Cultural Awareness

Answering Your Phone Answer you calls within three rings (if possible). Speak in a pleasant tone of voice. The caller will appreciate it. When you are out of the office or away from your desk for more than a few minutes, forward your phone to voicemail. If the caller has reached a wrong number, be courteous. If possible, take the time to find out where they should be calling/to whom they should be speaking.
Unit 1 Read to Know

Section B : How Phonogenic Are You? English-Chinese Translation (Practice Ⅲ)
1. Before dialing, mentally summarize the reason for the call in a few sentences. 2. Before answering the phone, turn away from your other work. 3. When you must put someone on hold, be sure it’s for a good reason. 4. When you misdial, you should apologize rather than simply hanging up without an explanation. 5. Smile when you answer the phone. Even though he or she can’t see you do so, your caller will feel as though you are genuinely interested in receiving the call.
Unit 1 Read to Know

Section B : How Phonogenic Are You? English-Chinese Translation (Practice Ⅲ) 1. 打电话之前，用几句话将打电话的原因在心里默默总 结一下。 2. 接电话之前，放下手边的其他工作。 3. 如果你要让对方在线上等待，那么得有一个好的理由。 4. 当你拨错号码时，应该向对方致歉，而不能不加解释 地挂掉电话。 5. 打电话时微笑。尽管来电者看不到你的动作，他（她) 仍会感觉到你对接到他（她）的电话很感兴趣。

பைடு நூலகம்
Unit 1 Read to Know

Section A : Phone Call Etiquette Chinese-English Translation (PracticeⅢ) 1. 没有道德规范，工作将会陷入混乱之中。 2. 打电话时微笑可以让对方感受到你的礼貌和 善意。 3. 在报电话号码时，应该将语速慢下来。 4. 及时接电话，不要让对方等得太久。 5. 电话英语有其独特的语言特点。不论接电话 还是打电话都要遵守正确的礼仪规范。
Part 3
Secretarial English for Telephone Use
Tasks

Unit 1: Read to Know Section A: Phone Call Etiquette Section B: How Phonogenic Are You? Unit 2: Practice to Learn Section A: Arrangements Section B: Leaving a Message
Unit 1 Read to Know

Section B : How Phonogenic Are You?
Vocabulary work (Practice Ⅱ)
set the tone; get off; run the risk recommend,recommendation consistency,consistent,inconsistent minimum, maximum
Unit 2 Practice to Learn

Words and Expressions available (adj.) 有空的 contracted (adj.) 已定约的；契约的 confirm (vt.) 确定；确认 telecommunication (n.) 电讯；长途通讯 millennium (n.) 一千年 schedule (n.) 时间表；日程表 corporation (n.) 公司；企业 reserve (vt.) 预定；预约 vacancy (n.) 空房 confirmation (n.) 证实，确认
Unit 2 Practice to Learn

Pair-work and Role Play Make conversations according to the situation given below, and act them out.
Mr. Liu’s secretary is receiving a call from Mr. Ronald of Field Company. Mr. Ronald wants to talk with Mr. Liu about an urgent thing but Mr. Liu is on the line at that moment. Mr. Ronald leaves a message to ask Mr. Liu to call him back.
Unit 1 Read to Know
Section A : Phone Call Etiquette Vocabulary Work(PracticeⅡ) Fill in the following blanks with the words or phrases given below. Change the forms where necessary. come through; hang up; white lies; put somebody on hold ;go out of one’s way
Unit 2 Practice to Learn
Unit 1 Read to Know

Section A : Phone Call Etiquette Read the passage and answer questions: 1. What does this passage mainly talk about? 2. What will you say when you receive a call? 3. What does the word “white lies” mean in the text?
Unit 1 Read to Know


Section B : How Phonogenic Are You?
Read the passage and answer questions. 1.What is the passage mainly about? 2. In a large company, how would you answer your company phone? 3. When answering an external call, if you use your first name only, what would probably happen?
Unit 1 Read to Know

Section A : Phone Call Etiquette Chinese-English Translation (PracticeⅢ) 1. Without a cod of ethics, work would turn into a chaos. 2. Smiling while you speak on the phone can make the listener feel your politeness and kindness. 3. You should slow down the speed when you state your phone number. 4. Answer the phone right away. Don’t make the caller wait too long. 5. English for telephone use has its own characteristics in language. Whether answering the phone or making phone calls, the proper etiquette should be taken.