商务英语期末复习
商务英语期末复习
freelance自由职业的[fri:lɑ:ns]Yousellyourworkorservicestoanumberofdifferentcompanies.自由职业你把你的工作或服务卖给许多不同的公司teleworking远程工作；在家办公;Youworkforacompanyfromhomeviaemail,phoneortheInternet电子办公你在家中通过电子邮件、电话或互联网为一家公司工作，job-sharing分担工作制Youdoyourjobforpartoftheweekandanotherpersondoesitfortheotherpart.分担工作你在这周做了你的这份工作的一部分，另一个人做另一部分shiftwork换班工作Youworkduringdifferentpartsoftheday(egnights).轮班工作你在一天中的不同时段工作（如夜班）part-time兼职;半日工作Youonlyworkforsomeottheweek(notfull-time).兼职工作你只工作了一周（不是全职）。
temping打临时工，做临时工作，打零工Youworkfordifferentcompaniesforashorttimewithoutapermanentcontract.临时工作你在不同的公司工作很短的时间没有一个永久的合同。
c onsultancy顾问工作，顾问职位;咨询公司;[knsltnsi:]Youaren’temployedbyacompany,butarepaidtogivespecialistadvice.顾问公司；咨询公司你不是受雇于公司，但支付给专业的意见flextime弹性上班制;Youdon’thavea permanentplaceorofficetoworkat,butyoufindaplacetoworkwhenyouarrive.办公桌轮用你没有一个固定的办公地点，但当你需要办公室可以找到一个办公地点Howtojob-shareWouldn'titbeniceiftheworkingweekfinishedonWednesdayWithajob-share(0)FindtheperfectpartnerFindsomeoneyoulike.'Bepreparedtocommunicateandsharecreditandblame,saysCarolSava ge,themanagingdirectorofFlexecutive,aflexibleworkingconsultancy.creditandblame信用和责任；director主管，主任；flexible灵活的；consultancy顾问工作，顾问职位;咨询公司(1)Openyourmind敞开心胸Bossesshouldconsiderrequestsforflexibleworkingfromemployeeswithchildrenunderrgy.'Savagesays.老板应该考虑从事六岁以下的儿童工作的员工的灵活性要求。
商务英语期末复习
商务英语期末复习Unit 21c词汇用下面的词语填进下列句子的空格中1、Managers have to decide how best to allocate the human, physical and capital resources （资源、财力）availableto them.2、Managers – logically – have to make sure that the jobs and tasks given to their subordinates are manageable.3、There is no point in setting objectives if you don’t communicate them to your staff.4、Managers have to supervise their subordinates, and to measure, and try to improve, their performance.5、Managers have to check whether objectives and targets are being achieved.6、A top manager whose performance is unsatisfactory can be dismissed by the company’s board of directors.7、Top managers are responsible for the innovations that will allow a company to adapt to a changing world.1d词汇课文里有一些常见的动词-名词搭配（入achieve objectives, deal with crises等等。
把下面的动词和名词按照常用搭配连起来。
商务英语阅读期末考试复习资料
《商务英语阅读》期末考试复习资料一、词汇翻译题（课内词汇+课外高频商务词汇）1.entrepreneur 企业家2.specification 规格详述3.human resources 人力资源4.institution 机构5.orientation 方向，导向，新员工入职培训6.decline 消减，衰亡7.bonus 奖金unch 推出，投放市场munity 社区，共同体10.necessities （生活）必需品11.stock 股票12.liquidity 流动性，变现性13.risk 风险14.potential 潜在的15.act of God 不可抗力y off 使……下岗17.listed company 上市公司18.log on 登入、连接（上网）19.absolute interest 绝对产权20.keyboard skills 打字技能21.human resources 人力资源22.account for 解释某事物的原因，占……比例23.executive 高级管理人员，执行总裁24.logo 企业或公司等专用的标记、标识25.administration 管理26.budget 预算27.feasible 可行的28.industry 产业，行业29.ingredient 成分，要素30.securities 证券mission 佣金32.dividend 股息，红利33.mature 到期，成熟34.accounts receivable 应收账款35.job description 岗位描述36.letter of intent 意向书37.living wage 基本生活工资38.bar code 条形码39.acid test 决定性的考验40.executive 高管，主管41.administrative expenses 行政管理费用42.jet lag 飞机时差反应43.customized 用户化的，按客户要求定制的44.keep-fit market 保健市场45.lecture theatre 梯形教室，梯形报告厅46.local adaptation 本土化47.balance sheet 资产负债表48.benefits package 福利套餐,整体福利49.bill of lading 提单、提货单50.access fee 使用费二、单项选择题（课内）1.Factors of production refer to _______.A.natural resources and capitalbor and entrepreneursC.both A and B2.The structure of a large manufacturing company and that of a small service firmshould be __________.A. the sameB. differentC. similar3. Organization charts show employees where they ______.A. start their workB. report to the bossC. fit into the company’s operation4. The basic management skills are ________.A.technical skills, human relations skills and conceptual skillsB.performing skills, marketing skills and planning skillsanizing skills, controlling skills and leading skills5. ________ programs include wages and salaries, incentives, and benefit forworkers.A. CompensationB. MarketingC. Orientation6. The firm’s ________ covers all the products it offers for sale.A. product lineB. product lifeC. product mix7. A nation’s ______ is the difference between the flow of money into and outof the nation.A.balance of tradeB.balance of paymentsC.payment of balance8. China is in the _______ regional economy.A. North AmericaB. EuropeC. Asia/Pacific9. A corporation can also obtain equity financing by selling securities directlyto current stockholders. “Equity” here means ______.A. reasonable qualityB. ordinary stocks and sharesC. principles of equality10.Most short-term financing is unsecured. “unsecured” here means _______.A.no interest chargeB.no collateral is requiredC.no bank loans11.The funds needed to operate an enterprise are referred to as _______.A.capitalB.resourcesbor12. Organization charts show employees where they ______.A. start their workB. report to the bossC. fit into the company’s operation13. The basic management skills are ________.A.technical skills, human relations skills and conceptual skillsB.performing skills, marketing skills and planning skillsanizing skills, controlling skills and leading skills14. ________ programs include wages and salaries, incentives, and benefit forworkers.A. CompensationB. MarketingC. Orientation15. The firm’s ________ covers all the products it offers for sale.A. product lineB. product lifeC. product mix16. _______ may be established based on costs, demands, the competitions’prices,or some combination of these.A. ProductsB. BrandsC. Prices17. A nation’s ______ is the difference between the flow of money into and outof the nation.A.balance of tradeB.balance of paymentsC.payment of balance18. China is in the _______ regional economy.A. North AmericaB. EuropeC. Asia/Pacific19.People can buy stocks from _____.A.securities marketsB. a secure marketC.financial markets20. High-risk investment techniques can provide greater returns, but they entailgreater risk of loss. “Entail” here means _________.A. retailB. investC. involve（答案自己在书上找）三、阅读理解题（课外）Passage 1Global Recession Hits the Developing WorldBoth the World Bank and the International Monetary Fund expect the world economy to shrink this year for the first time since World War Two. As recently as January, the I.M.F. had predicted growth of one-half percent. But this week its chief, Dominique Strauss-Kahn, said the world has entered what he called “a great recession”.A new World Bank report says the recession may hurt the developing world the most. Those countries depend on trade for economic growth. But world trade is expected to fall at the fastest rate in eighty years.East Asia has been hardest hit. In February, exports from China fell twenty-six percent from a year ago.Rich nations are expected to borrow heavily in world credit markets to finance spending at home. But investors are demanding very high returns if they are willing to lend to the developing world at all. Jeff Chelsky, a World Bank senior economist, says investors are avoiding higher risk debt in a flight to quality.The bank estimates that up to three trillion dollars of public and private loans in developing countries must be repaid this year. Some nations have enough foreign currency reserves, but others will struggle to find new financing to pay their existing debts.The World Bank estimates that developing nations will need between two hundred seventy and seven hundred billion dollars in financing. The amount depends on the depth of the recession.The I.M.F. is seeking to expand its lending ability. And World Bank President Robert Zoellick has called on rich nations to put some of their economic recovery spending into a crisis fund to help poor countries.Bank economist Jeff Chelsky says the poorest countries are in the greatest danger. They cannot borrow in credit markets and they depend on exports of commodities like crops or minerals. But falling commodity prices mean they now depend more than ever on foreign aid.Finance ministers and central bankers from major industrial and developing countries meet this weekend outside London to discuss the financial crisis. President Obama wants all countries in the Group of Twenty to coordinate their separate efforts to strengthen their economies.There was some good news this week, including better-than-expected reports on spending by Americans in January and February. And financial stocks rose after Citigroup reported a profit for those two months.And that's the VOA Special English Economics Report, written by Mario Ritter. I'm Steve Ember.1. According to the passage, the world economy will _______ for the first timethis year since the World War Two.A. developB. growC. expandD. become smaller2. _______may be hurt the most by the recession.A. the developing worldB. the developed countriesC. the rich countriesD. Asian countries3. Who are easier to borrow money in the world credit market?A. Rich nationsB. Poor countriesC. the World BankD. the International Monetary Fund4. What does the underlined “flight”mean in the fourth paragraph?A. travelB. flyingC. escapeD. movement through the air5.___________ has called on rich nations to help poor countries.A. President ObamaB. President Robert ZoellickC. Jeff ChelskyD. the International Monetary FundPassage 2A Rough Road for ToyotaToyota became the world's largest automaker in two thousand eight. But after years of building loyalty, the Japanese company may have put its quality brand name at risk, at least temporarily.Toyota is recalling millions of cars and trucks around the world because of cases where vehicles have sped up unexpectedly. Last August, a driver in California was unable to stop. The crash killed him and three of his family members.Toyota says the problem is rare and caused by accelerator pedals becoming stuck open. On January twenty-sixth, the company suspended sales of eight of its top-selling vehicles in the United States, its largest market. Toyota dealers have been receiving parts to make repairs.General Motors and Ford both reported increased sales in January. But Toyota sales in the United States have fallen, and so has its stock price. Toyota says it expects costs and lost sales from its recent safety recalls to total two billion dollars by the end of March.Louis Lataif spent twenty-seven years in the car industry at Ford. Now he is dean of the School of Management at Boston University.LOUIS LATAIF: “It’s Toyota’s biggest such recall. It’s voluntary incidentally, it’s not mandated. So, in that respect, they are doing something fairly bold, namely, taking the hit of shutting production and correcting the vehicles that are in inventory on which they have stopped sales.”A recall late last year involved floor mats that Toyota said could cause the accelerator to get stuck. One of the vehicles in the floor mat recall was the Prius, the world’s top selling hybrid.Now American officials are investigating the brake system on the twenty ten Prius. The Transportation Department says it has received more than one hundred twenty reports, including reports of four crashes.Toyota says it found a software problem that could briefly affect the “feel” of the anti-lock brakes on rough or slippery roads. It says it fixed the brake problem last month.But a growing number of legal cases claim Toyota knew for a long time about the sudden acceleration issue with other vehicles. The problem reportedly has led to more than eight hundred crashes and nineteen deaths in the past ten years. Congress is preparing for hearings.Greg Bonner is a marketing professor at Villanova University. He says to regain trust, Toyota will have to make public everything it knows about the problems and show it accepts responsibility.The recall has also intensified questions about all the computer control systems used in modern cars.6. Toyota may have put its quality brand name at risk because__________.A. vehicles have sped up unexpectedlyB. last August, a driver in California was unable to stop.C. Toyota is recalling millions of cars and trucks around the worldD. All of the above.7. Which of the following ways is not one Toyota solves its problem about accelerator pedals?A. Toyota stopped sales of eight of its top-selling vehicles in the UnitedStatesB. Toyota is recalling millions of cars and trucks around the worldC. Toyota increased salesD. Toyota dealers have been receiving parts to make repairs.8. Whose sales decreased in January?A. General MotorsB. FordC. General Motors and FordD. Toyota9. From what Louis Lataif said about Toyota, we can infer that _________.A. Toyota didn’t solve its problem positively.B. Louis Lataif didn’t think that Toyota solved its problem properly.C. Louis Lataif thought highly of Toyota’s way of solving its problem.D. Toyota couldn’t solve its problem.10. The underlined word in the last paragraph “intensify” means ________.A. increase in degreeB. decrease in degreeC. make the questions more tenseD. become more intensePassage 3Stock Sectors - How to Classify StocksOne of the ways investors classify stocks is by type of business. The idea is to put companies in similar industries together for comparison purposes. Most analysts and financial media call these groupings “sectors” and you will often read or hear about how certain sector stocks are doing.One of the most common classification breaks the market into 11 different sectors. Investors consider two of these sectors “defensive” and the remaining nine “cyclical.” Let’s look at these two categories and see what they mean for the individual investor.DefensiveDefensive stocks include utilities and consumer staples. These companies usually don’t suffer as much in a market downturn because people don’t stop using energy or eating. They provide a balance to portfolios and offer protection in a falling market.However, for all their safety, defensive stocks usually fail to climb with a rising market for the opposite reasons they provide protection in a falling market: people don’t use significantly more energy or eat more food.Defensive stocks do exactly what their name implies, assuming they are well run companies. They give you a cushion for a soft landing in a falling market.Cyclical stocksCyclical stocks, on the other hand, cover everything else and tend to react to a variety of market conditions that can send them up or down, however when one sector is going up another may be going down.Here is a list of the nine sectors considered cyclical:∙Basic Materials∙Capital Goods∙Communications∙Consumer Cyclical∙Energy∙Financial∙Health Care∙Technology∙TransportationMost of these sectors are self-explanatory. They all involve businesses you can readily identify. Investors call them cyclical because they tend to move up and down in relation to businesses cycles or other influences.Basic materials, for example, include those items used in making other goods – lumber, for instance. When the housing market is active, the stock of lumber companies will tend to rise. However, high interest rates might put a damper on home building and reduce the demand for lumber.How to UseStocks sectors are helpful sorting and comparison tools. Don’t get hung up on using just one organization’s set of sectors, though. uses slightly different sectors in its tools, which let you compare stocks within a sector.This is extremely helpful, since one of the ways to use sector information is to compare how your stock or a stock you may want to buy, is doing relative to other companies in the same sector.If all the other stocks are up 11% and your stock is down 8%, you need to find out why. Likewise, if the numbers are reversed, you need to know why your stock is doing so much better than others in the same sector –maybe its business model has changed and it shouldn’t be in that sector any longer.ConclusionYou never want to be making investment decisions in a vacuum. Using sector information, you can see how a stock is doing relative to its peers and that will help you understand whether you have a potential winner or loser.11. According to this passage, an investor should buy _____________in a falling market.A. cyclical stocksB. defensive stocksC. technology stocksD. transportation stocks12. According to this passage, an investor should buy _____________in a rising market.A. cyclical stocksB. defensive stocksC. stocks of utilitiesD. stocks of consumer staples13. ______________sectors belong to cyclical stocks.A. 11B.2C.9D.314. Utilities and consumer staples belong to _______________.A. cyclical stocksB. defensive stocksC. technology stocksD. transportation stocks15. ___________tend to move up and down in relation to businesses cycles or other influences.A. cyclical stocksB. defensive stocksC. stocks of utilitiesD. stocks of consumer staplesPassage 1America's biggest carmaker accepted fifty billion dollars in federal aid from the Obama and Bush administrations. People joked that GM meant "Government Motors." Now, General Motors could be on the road to recovery.The company recorded over two and a half billion dollars in profit in the first half of the year. The government still owns sixty-one percent of GM as a result of the bailout. Canada is also a shareholder. But now GM plans to sell stock to the public again.GM spent just forty days in bankruptcy. It sought protection from its creditors in June of last year. GM restructured. It discontinued some vehicles and closed dealerships and factories.In April, GM repaid almost seven billion dollars in government loans. Many of its creditors are waiting to see how much they get.GM plans an IPO, an initial public offering of stock, later this year. The company could raise as much as fifteen billion dollars.Chief executive Edward Whitacre is leaving September first. He wants the government to sell all of its shares in the company during the IPO. Many experts believe the Treasury will act slowly over time after the public offering is completed.If the stock price rises, the government could profit from the rescue. But the IPO is risky for the company. The offering will test the willingness of investors to take an equity share in the “new GM”.Buying equity is not like buying bonds. Bonds represent a loan. Equity represents ownership. Investors willing to buy equity shares in a company expect one thing -- growth.GM believes it can make that happen, in part with a new electric-and-gas hybrid.COMMERCIA L: “Chevy Volt, a car that can go up to forty miles before it uses any gas at all. That's an American revolution.”The Volt is expected to start arriving in showrooms later this year.GM is also looking overseas. The world's fastest growing car markets are in developing nations. GM is now selling more cars in China than in the United States. GM still leads the American market, though Toyota is now the biggest car company in the world.There are signs that America's big three may have put the worst of their recent troubles behind them.Chrysler also went through bankruptcy and says its sales are up. Italy's Fiat holds a twenty percent share.Ford Motor Company avoided bankruptcy and refused government help. Ford reported close to five billion dollars in profit for the first six months of the year.1. America’s biggest carmaker is _________________.A. ToyotaB. ChryslerC. GMD. Ford Motor Company2. GM stands for __________.A. Government MotorsB. General MotorsC. Both A and BD. Neither A Nor B3. People joked that GM meant “Government Motors” because _____________.A. The government still owns sixty-one percent of GM as a result of the bailout.B. They accepted fifty billion dollars in federal aid from the Obama and Bushadministrations.C. Both A and BD. Neither A Nor B4. Now, General Motors could be on the road to recovery. It plans ___________.A. to restructure.B. an IPO, an initial public offering of stock, later this yearC. to seek protection from its creditors.D. to discontinue some vehicles and closed dealerships and factories.5. According to the passage, what is not true about Chevy Volt?A. GM believes it will bring profit growth.B. It is a new electric-and-gas hybrid.C. It is a car that can go up to forty miles before it uses any gas at all.D. It has been produced.Passage 2The digital revolution, as exemplified by the Internet and electronic commerce, has shaken marketing practices to their core. In a recen t paper, Wharton’s Jerry Wind, director of the SEI Center for Advanced Studies in Management, and co-authorVijay Mahajan, a marketing professor at the College of Business Administration of the University of Texas at Austin, examine the impact of digital marketing on concepts like pricing, when customers can propose their own prices (), or buyers and sellers can haggle independently in auctions ().The paper provides an overview of some of the emerging realities and new rules of marketing in a digital world, and outlines what the new discipline of marketing may look like in the early part of the new century.To begin with, say the authors, the rapid-fire growth of the Internet is helping to drive changes. “It is not just our comp uters that are being reprogrammed; it is customers themselves,” says Wind. “These emerging cyber consumers are like an alien race that has landed in the midst of our markets. They have different expectations and different relationships with companies from which they purchase products and services.”For one thing, cyber consumers expect to be able to customize everything —from the products and services they buy and the information they seek, to the price they are willing to pay. And with digital technology opening new channels for gaining information, they are more knowledgeable and demanding than previous consumers. Digital customers can also sort products based on any desired attribute, price, nutritional value, or functionality, and they can easily obtain third-party endorsements and evaluations, tapping the experience of other users. “Companies that cannot meet their demands and expectations will be at a loss,” says Wind.Questions:6. The passage was most likely to be quoted from______.A.an overview of a paperB.an introduction to a bookC. a book on digital revolutionD. a paper discussing digital revolution7. The paper mentioned in this paper was written by______.A.Jerry WindB.Vijay MahajanC.Jerry Wind and Vijay MahajanD.an anonymous8. From the third paragraph, we can infer that______.A.the customers are also reprogrammed by computersB.e-business companies need be more knowledgeable about cyber consumersC.cyber consumers are a group of strange peopleD.cyber consumers came from outer space9. Compared with traditional customers, the emerging cyber consumers______.A.are more difficult to satisfyB.have less knowledge about businessC.have more problems with pricesD.are less willing to buy products and services10. What is mainly discussed in the passage? ______A.digital revolutionB.digital marketingC.cyber consumersD.the impact of digital marketing on concepts like pricingPassage 3Greece, economically, is in the black. With very little to export other than such farm products as tobacco, cotton and fruit, the country earns enough from ‘invisible earnings’ to pay for its needed, growing imports. From the sending out of things the Greeks, earn only $285 million; from tourism, shipping and the remittances of Greeks abroad, the country takes in an additional #375 million and this washes out the almost $400 million by which imports exceed exports.It has a balanced budget. Although more than one drachma out of four goes for defense, the government ended a recent year with a slight surplus -- $66 million. Greece has a decent reserve of almost a third of a billion dollars in gold and foreign exchange. It has a government not dependent on coalescing incompatible parties toobtain parliamentary majorities.In thus summarizing a few happy highlights, I don’t mean to minimize the vast extent of Greece’s problems. It is the poorest country by a wide margin in Free Europe, and poverty is widespread. At best an annual income of $60 to $70 is the lot of many a peasant, and substantial unemployment plagues the countryside, cities, and towns of Greece. There are few natural resources on which to build any substantial industrial base. Some years ago I wrote here:“Greek statesmanship will have to create an atmosphere in which home and foreign savings will willingly seek investment opportunities in the back ward economy of Greece. So far, most American and other foreign attempt have bogged down in the Greek government’s red tape and shrewdness about small points.”Great strides have been made. As far back as 1956, expanding tourism seemed a logical way to bring needed foreign currencies and additional jobs to Greece. At that time I talked with the Hilton Hotel people, who had been examining hotel possibilities, and to the Greek government division responsible for this area of the economy. They were hopelessly deadlocked in almost total differences of opinion and outlook.Today most of the incredibly varied, beautiful, historical sights of Greece have new, if in many cases modest, tourist facilities. Tourism itself has jumped from approximately $31 million to over $90 million. There is both a magnificent new Hilton Hotel in Athens and a completely modernized, greatly expanded Grande Bretagne, as well as other first-rate new hotels. And the advent of jets has made Athens as accessible as Paris or Rome –without the sky-high prices of traffic-choked streets of either.Questions:11. The title below that best expresses the ideas of this passage is_________.A. Greek income and expendituresB. The improving economic situation in GreeceC. The value of tourismD. Military expenditures12. Many peasants earn less than _________.A. $60 a weekB. $2 a weekC. $1 a dayD. $10 a month13. The Greek Government spends __________.A. more than 25%of its budget on military termsB. More than its collectsC. A third of a billion dollars in goldD. Less than 25% of its budget on military terms14. According to the passage, Greece has _________.A. a dictatorshipB. a monarchyC. a single majority partyD. too much red tape15. Greece imports annually goods and materials __________.A. totaling almost $700 millionB. that balance exportsC. that are paid by touristsD. costing $66 million四、篇章翻译题（课外）Passage A纳斯达克开设北京代表处随着各方吸引迅速增长的中国公司赴海外上市的争夺战愈演愈烈，纳斯达克(Nasdaq)昨日成为最新一个在北京开设代表处的全球证交所。
商务英语期末复习资料
商务英语期末复习资料Audience 受众Marketing mix 营销组合Impact 影响，作用Impulse buy 即兴购买Trigger 引起Undervaluing 低估Feedback 反馈Self-actualization 自我实现Leadership 领导（能力）Delegate 委派Under time pressure 时间紧迫Subordinate 下属Insight 洞察力Precedent 先例Restructure 重建Milestone 里程标、重要事件、转折点Afterhours 工作完毕后机票：Nick: I just missed my flight.Clerk: Oh, I’m sorry to hear that.Nick: Could you reschedule it?Clerk: Yes, When would you like toreschedule it for?Nick: How about changing my flight totomorrow noon?Clerk: That was for tomorrow at noon? Please let me verify flight availability?Nick: Yes.Clerk: OK, there’s still one seat available on that flight. But it’s in business class. I can let you have that if you like for no additional charge, but rescheduling costs a little extra.酒店：Staff : Good morning, sir, May I know your name?Guest: Certainly. My name is John SmithStaff : Would you please spell your last name?Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.Staff : How do you do Mr. Parkinson? Welcome to our hotel.Guest: How do you do? Very nice to meet you.Staff : Hope you’ll enjoy you stay here.Guest: I think I willStaff : See you later.Guest: See you.----Staff : Excuse me, May I help you?Guest: Yes, I’m looking for my room.Staff : May I know your room number, please?Guest: Yes, my room number is 358.Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room. Guest: Thank you. It’s very kind of you.Staff : It’s my pleasure to serve you. Please enjoy your stay.----Staff : Good morning. Mr. Smith. How are you today?Guest: Good morning. Jane. I’m fine, thanks, and you?Staff : I’m fine too. Are you checking-out today?Guest: yes, I think soStaff : Did you enjoy your stay here?Guest: Yes, I did.Staff : I hope our service is to your satisfaction.Guest: Sure. I’m very pleased with everything here.Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.----Guest: Excuse me. What time is it now?Staff : It’s 2:25 by my watch;Guest: Is it the correct time?Staff : Yes, I think so .Guest: You use Beijing Time here, don’t you?Staff : Yes, we doGuest: Do you know what time it is now in Holland?Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hours Guest: I see. I want to call back home. It seems I’d better make the call in the eveningStaff : I think so if nothing is urgent, because there are special rates at night after 9:00 Guest: Do you mean cheaper?Staff : YesGuest: That’s great. Thank youStaff : My pleasure.----Staff : Good morning, ma’am. Anything I can do for you?Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in Staff : Do you have her room number?Guest: Yes, It’s 408Staff : May I know your friend’s name?Guest: Sure. Her name is Shelly, Shelly WilsonStaff : Is she an American?Guest: No, she is GermanStaff : Please with a second. I’ll check for youGuest: OKStaff : Yes, here it is. She lives in Room 2408 in the apartment building over thereGuest: What does 2 mean?Staff : It stands for the Apartment BuildingGuest: I see. Thank you for your helpStaff : You’re welcome.----Staff : Good afternoon, Mrs. Anderson. Can I clean your room now?Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors.Staff : All right, no problem. When do you need me to come back?Guest: How about 6:00. is that all right?Staff : Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my colleagues will come. Guest: OKStaff : By the way, do you need an adapter?Guest: Yes, I did ask for one.Staff : Here you are. I’ve got it for youGuest: Thank youStaff : Not at all.----Staff : Good morning . Mrs. JonesGuest: Good morning.Staff: You know the Mid-Autumn Festival is coming. It’s an important traditional festival in China. The Hotel is now organizing a one-day trip to the Great Wall. The holiday will be celebrated with music and nut picking.Guest: That’s a great idea. It will be wonderful.Staff : Definitely, but how shall we go?Guest: By the Hotel TaxiStaff : What time shall we set out?Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there a little bit earlier because the seat arrangement policy is on a first come, first serve basis.Staff : Ok, I will. Thank you very much for telling me all this.Guest: I’m glad you like it.APPROPRIATE RESPONSE合适的回答- CURRENTLY UNAVAILABLE BUT WOULD LIKETO RETURN YOU CALL’‘他现在不在，但会给你回电话的’- DO YOU MIND WAITING你介意等一会儿吗？- CAN SOMEONE ELSE ASSIST?其他什麽人能接听吗？YES - HOLD THEN GO BACK TO THE CALL 是的- 等一会儿然后会到电话里“THANK FOR WAITING”“感谢您的等待” NO- TAKE A MESSAGE 不- 留言对不起，我还没有请教阁下的尊姓大名呢。
商务英语阅读 期末复习要点
currency fluctuationCEOprogressive payment customs dutystrike pricecost reductionforeign exchange reserve intelligent logistic network open accountboard of directorsspot exchange rategross weighteconomic meltdown capital flowprimary market severance payenergy intensivebonusreserve requirements collateralinterest rate liberalization fiscal policecorporate governance turnovershareholder general meeting time depositequity ownershipbulk commoditytax cutsgovernment spending年度预算保税仓线上支付系统预付公募私募证券市场世界贸易组织回报率绩效评估招募人员本国货币公司高管资本流失汇率波动首席执行官按施工进度分批付款关税成交价压缩成本外汇储备智能物流网络赊销董事会即期汇率毛重经济衰退现金流一级市场遣散费能源密集型奖金存款准备金要求抵押利率自由化财政政策公司治理营业额股东大会定期存款股权所有散装货税收降低政府支出annual budget bounded warehouseon- line payment system payment in advance public placement private placement securities marketWTOrate of return performance appraisal recruitmentdomestic currency company senior manager capital flight基本利率公开市场操作实体经济金融市场光票托收养老金抵押贷款货币投机贴现率贬值恶性通膨基本工资贸易区域流通票据提单银行信用prime lending rate open market operations entity economy financial market clean collection pensionmortgage loan currency speculation discount rate depreciation hyperinflationbase paytrade block negotiable instrument bill of ladingbank credit1.The importer should have the knowledge that the exchange control authorities in his country will permit advance payment to be made.进口人应该知道本国外汇管制当局准许使用提前支付的形式支付货款。
商务英语期末复习资料
商务英语期末复习资料一、翻译:词组,句子词组telephone operator电话接线员 telephone directory/book电话簿area code, code number地区代码 calling party, caller打电话者give sb. a call/ring给某人打电话 put sb. to extension接分机keep the line free别占线 lift /pick up the telephone answer the phone 接电话hold/hang on别挂线/稍等 hang up / get off挂断expect one’s call等某人的电话 be wanted on the phone有电话leave a message留口信 take a message捎口信call back later稍后再打来 return one’s call回某人的电话have/dial the wrong number拨错号码 check the number核对号码leave one’s telephone number留电话号码give sb, the telephone number 告知电话号码slow down/ speak a little slower说慢一点jot down the phone number 记下电话号码telephone operator电话接线员 telephone directory/book电话簿area code, code number地区代码 calling party, caller打电话者give sb. a call/ring给某人打电话 put sb. to extension接分机keep the line free别占线 lift /pick up the telephone answer the phone 接电话hold/hang on别挂线/稍等 hang up / get off挂断expect one’s call等某人的电话 be wanted on the phone有电话leave a message留口信 take a message捎口信call back later稍后再打来 return one’s call回某人的电话have/dial the wrong number拨错号码 check the number核对号码leave one’s telephone number留电话号码give sb, the telephone number 告知电话号码slow down/ speak a little slower说慢一点 jot down the phone number 记下电话号码passport护照 visa签证embassy大使馆 validity有效期window seat靠窗的座位 aisle seat靠过道的座位check in登记（酒店、机场） check out结账book/reserve/make a reservation预定 luggage/baggage行李carry-on/hand-carry/hand luggage随身行李check-in/checked/registered luggage托运行李overweight超重 excess baggage charge超重行李附加费duty-free allowance免税额 single/one way ticket单程票round-trip ticket往返票 return ticket返程票arrive/arrival到达vi./n. depart/departure离开vi./n. business class商务舱 first class头等舱economy class经济舱 advance deposit定金registration登记 tariff价目表cancellation/cancel one’s reservation取消预定single room单人间double room双人间 suite套房conference room会议室 local currency当地货币exchange rate汇率 International flight国际航班domestic flight国内航班 flight number航班号connecting-flight转机 direct/non-stop flight直达航班air route/line航线 take off起飞board a plane登机 landing着陆句子1. 从你的简历和应聘申请书来看，你对营销工作已有相当多的经验。
商务英语期末复习资料
商务英语期末复习资料Part I Translate the following English words into Chinese.1. bill of exchange 2. sight draft 3. irrevocable L/C 4. penalty 5. money of payment 6. usance L/C 7. money of account 8. promissory note 9. commercial draft 10. advising bank 11. Force Majeure 12. combined transport document Part II . Translate the following Chinese words into English1. 佣金佣金2. 单价单价3. 承兑承兑4. 贴现贴现5. 受益人受益人6. 独立代理独立代理7. 支票支票 8. 进口许可证进口许可证 9. 背书 10. 补偿贸易 11. 折扣折扣 12. 示票 13. 跟单托收 14. 经销经销 15. 索赔索赔16. 商业发票 17. 保险凭证保险凭证 18. 汇率汇率19．检验证书．检验证书 20. 保兑保兑Part III Write down the full name of the following abbreviations and the translations.1. D/P2. M/T3. CIF4. D/A5. T/T6. B/LPart IV Decide whether the following statements are true or false by writing “T” for true and “F” for false in the bracket besides each statement.1. International trade is only the exchange of goods between nations. 2. The distributor gains profits from the price difference at which he buys and resells the goods. 3. In reality, the quantity of goods shipped must be exactly the same with that stipulated in the contract. 4. Partial shipment means that the goods under one contract are shipped in different terms or by different lots. 5. A unit price consists of four parts: currency unit, unit price figure, measuring unit and price terms. 6. The buyer will inform the seller the opening of L/C and pass the L/C to the seller. 7. In counterpurchase, the value of countertrade goods has to equal that of the export. 8. Whether sale by buyer ’s sample or by seller ’s sample, the quality of the commodities should be strictly same as sample. Otherwise, it should be stipulated in the contract clearly. 9. Transshipment may increase the cost of shipment and the possibility of delay in delivery of commodities. 10. In international trade, if All Risks was covered, any loss caused by any reason on the way can be compensated by insurance company. 11. Under the the term term term of of of D/A, D/A, D/A, it it it is is the the bank bank bank in exporter in exporter ’s s country country country who who who makes makes makes acceptance acceptance acceptance to to to the the the draft draft draft and delivers and delivers documents to the importer. 12. Landed quality and weight means that the inspection carried out at the port of destination will be final. 13. When EXW or DDP is used, the commodity is generally inspected in the exporting country. 14. “USD200 per M/T CIFC2 London ” means that the seller will receive 200 US dollars for per metric ton. Part V Fill in the blanks with the best choice.1. Who has the exclusive right of selling the goods in a marketing area at the price he fixes? ___. a. Consignor b. Exclusive distributor c. Exclusive agent d. Bidder 2. When the seller only pays freight for the goods up to arrival at the port of destination, the term is _____. a. FOB b. CFR c. DDU d. CIF 3. Partial shipment may be necessary when ____. a. direct liners are not available b. the amount of the cargo is very small c. the shipping date is very close d. the export covers a large amount of goods 4. The goods concluded on the CIF basis have been burnt because of the fire after being loaded, then ____. a. the loss is due to the seller b. the seller asks the insurance company for compensation c. the buyer asks the insurance company for compensation d. the loss is due to the party who pays the freight 5. In the following terms of settlement, which is the most risky one for the seller? ____. a. T/T in advance b. D/A c. D/P at sight d. D/P after sight 6. 6. When When When ____ ____ ____ happens, happens, happens, the the the party party party that that that fails fails fails to to to perform perform perform the the the contract contract contract is is is allowed allowed allowed to to to relieve relieve relieve liabilities liabilities liabilities of of of the the non-performance. a. war b. world market price goes up c. manufacture fault d. currency devaluation 7. Which is NOT the example of trade barriers? _____. a. Tariffs b. Quotas c. Import duties d. Income tax 8. In international trade, the seller ships the goods to the buyer when there is no purchase made. The seller retains title to the goods until the buyer has sold them. This is ___. a. bidding b. agency c. consignment d. distributor 9. Which stipulation of the date of shipment is often used in a contract? ____. a. One day b. Within several days after the L/C has been received c. Prompt shipment d. Concrete shipment time 10. Particular additional coverage of CIC ____. a. can be covered alone b. can’t be covered alone c. can be covered alone when more than two of them are covered d. can be covered alone when only one of the insured applies for insurance 11. Which one of the following quotations is wrong? a. FOB QINGDAO USD10.00/PC b. CIF LIVERPOOL GBP125.00/MT c. FOB SHANGHAI $15.25/PC d. FOB JINAN USD2.00/KG 12. Under CIF, freight on the B/L is marked as ____. a. Freight Prepaid b. Freight Collect c. Freight Pre-payable d. Freight Unpaid 13. Based on whether the goods are loaded or not, the B/L can be classified into ____. a. clean B/L and unclean B/L b. direct B/L and transshipment B/L c. straight B/L and order B/L d. on board B/L and received for shipment B/L 14. A company exports 50 tons of wheat, the seller delivers the extra 2 tons, then the buyer should ____. a. accept 52 tons b. refuse to take 52 tons c. accept extra 1 ton d. refuse to accept extra 2 tons Part Part VI VI . Translate Translate the the the following following following English English English sentences sentences sentences into into into Chinese Chinese Chinese or or or Chinese Chinese Chinese sentences sentences sentences into into English 1. FOB means that the seller delivers when the goods pass the ship ’s rail nominated by the buyer at the named port of shipment. 2. Total amount, as its name suggests, is the sum of the money for one business transaction. It equals to the unit price multiplied by the quantity of the goods. 3. Generally speaking, the L/C should arrive to the seller at least 15 days before the time of shipment to allow sufficient time to check and amend, if necessary, the L/C and to arrange shipment. 4. Under an FOB, CFR or CIF contract, port of shipment is usually proposed by the exporter and is stipulated in 1. 汇票汇票 2. 即期汇票即期汇票3. 不可撤销信用证不可撤销信用证 4. 罚金罚金5. 支付货币支付货币 6. 远期信用证远期信用证7. 计价货币计价货币 8. 本票本票9. 商业汇票商业汇票 10. 通知行通知行不可抗力不可抗力 12. 多式联运单据多式联运单据commission unit price accept/acceptance discount beneficiary factor check import license 9. endorse/endorsement 10. compensation trade 11. discount/allowance presentation documentary collection distribution 15. claim 16. commercial invoice insurance certificate 18. exchange rate 19. inspection certificate 20. confirm/confirmation Part V Fill in the blanks with the best choice.（每小题2分，共20分）1—5 b b d c b 6—10 a d c b b 11—14 c a d a Part VI . Translate the following English sentences into Chinese or Chinese sentences into English （英译中每小题2分，中译英每小题3分，共25分）1. FOB 是指货物越过指定装运港买方指派的船只的船舷时，卖方就完成了交货义务。
商务英语期末复习
商务英语期末复习(总8页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--freelance 自由职业的[?fri:lɑ:ns]You sell your work or services to a number of different companies. 自由职业你把你的工作或服务卖给许多不同的公司teleworking 远程工作；在家办公;You work for a company from home via email,phone or the Internet电子办公你在家中通过电子邮件、电话或互联网为一家公司工作，job-sharing 分担工作制You do your job for part of the week and another person does it for the other part. 分担工作你在这周做了你的这份工作的一部分，另一个人做另一部分shift work 换班工作You work during different parts of the day(eg nights).轮班工作你在一天中的不同时段工作（如夜班）part-time 兼职;半日工作You only work for some ot the week(not full-time).兼职工作你只工作了一周（不是全职）。
temping 打临时工，做临时工作，打零工You work for different companies for a short time without a permanent contract.临时工作你在不同的公司工作很短的时间没有一个永久的合同。
c onsultancy 顾问工作，顾问职位; 咨询公司; [k?n?s?ltnsi:]You aren’t employed by a company,but are paid to give specialist advice.顾问公司；咨询公司你不是受雇于公司，但支付给专业的意见flextime 弹性上班制;You work a number of hours per week or month but you decide when you start or finish.弹性制你每周工作几个小时或一个月，但你决定当你工作的起始时间hot-desking 办公桌轮用制（按需要或依照轮流制度分配办公桌，而不是给每位员工桌子）;You don’t have a permanent place or office to work at,but you find a place to work whenyouarrive.办公桌轮用你没有一个固定的办公地点，但当你需要办公室可以找到一个办公地点How to job - shareWouldn't it be nice if the working week finished on Wednesday With a job-shareit can. Here's the essential guide to making it work.如果工作都在星期三完成，那岂不是很好吗？有工作共享就可以做到。
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freelance 自由职业的[ˈfri:lɑ:ns]You sell your work or services to a number of different companies. 自由职业你把你的工作或服务卖给许多不同的公司teleworking 远程工作；在家办公;You work for a company from home via email,phone or the Internet电子办公你在家中通过电子邮件、电话或互联网为一家公司工作，job-sharing 分担工作制You do your job for part of the week and another person does it for the other part. 分担工作你在这周做了你的这份工作的一部分，另一个人做另一部分shift work 换班工作You work during different parts of the day(eg nights).轮班工作你在一天中的不同时段工作（如夜班）part-time 兼职;半日工作You only work for some ot the week(not full-time).兼职工作你只工作了一周（不是全职）。
temping 打临时工，做临时工作，打零工You work for different companies for a short time without a permanent contract.临时工作你在不同的公司工作很短的时间没有一个永久的合同。
c onsultancy 顾问工作，顾问职位; 咨询公司; [kənˈsʌltnsi:]You aren’t employed by a company,but are paid to give specialist advice.顾问公司；咨询公司你不是受雇于公司，但支付给专业的意见flextime 弹性上班制;You don’t have a permanent place or office to work at,but you find a place to work when you arrive.办公桌轮用你没有一个固定的办公地点，但当你需要办公室可以找到一个办公地点How to job - shareWouldn't it be nice if the working week finished on Wednesday? With a job-share(0) Find the perfect partnerFind someone you like. 'Be prepared to communicate and share credit and blame,says Carol Savage, the managing director of Flexecutive, a flexible working consultancy.credit and blame信用和责任；director主管，主任；flexible灵活的；consultancy顾问工作，顾问职位;咨询公司(1)Open your mind 敞开心胸Bosses should consider requests for flexible working from employees with children undersix. So embraceSavage says.老板应该考虑从事六岁以下的儿童工作的员工的灵活性要求。
那么包含的利益：“双倍经验、技能、智力和精力。
”（2）Plan for disaster灾难计划Always discuss the worst-case scenarios.情境[siˈnɑːriəu] When Margaret Mills, a teacher, lost her job-share partner because of a family illness, a return to full-time work seemed inevitable.'We had been over-optimistic. I did manage to find someone else who fitted in with me, but Iwas very lucky.'经常讨论假设最坏的情况。
当米尔斯玛格丽特，一位老师，因为一个家人的疾病失去了她的工作伙伴，回到全职工作似乎是不可避免的“我们一直过于乐观。
我确实找到了一个适合我的人，我很幸运。
”（3）Get organised 有组织性的handing work over carefully different strengths.the workload according to each other's particular仔细制定工作移交制度和发挥个人特长。
根据每个人的特殊技能和素质来委派工作量。
（4）Set your limits规定你的极限Managers should clarify what they expect in terms of hours, availability and results, and employees should manage their employer's expectations. Sue Osborn, a job-sharer for 21years, says, 'We're often asked to do five-day week经理应该说明根据他们所期望的时间，可用性和结果，员工应该能解决他们的雇主的期望。
奥斯本，工作21年来，工作员说，“我们经常被要求每周五天工作日”（5）Put pen to paper 把笔放在纸上Agree in writing arrangements for holidays, parental leave[pəˈrentl li:v], retirement [rɪˈtaɪəmənt], etc. Everyone should know where they stand from the beginning.同意假期的写作安排，产假，退休等，每个人都应该知道他们从一开始就站在哪里。
（6）Don't feel guilty不要觉得内疚Do not work until 1 am at home to make up for not being in the office every day在家里不要每天工作到凌晨1点来弥补不在办公室（7）Two become one二合一Clients may not like having to deal with two people working closely together. As Savage says: 'A job-share should be like a marriage - one voice, one unit.'客户可能不希望面对两人紧密合作。
一份工作的份额应该像一份婚姻：一个声音，一个单位Present tenses 各类现在时态0 Even at home,always set (set) yourself a timetable.1 You need (need) to find a quiet place to work,where there are no distractions干扰.2 If you communicate (communicate) with a client on the phone today rather than face-to-face,it’s still import to dress for work as normal.如果你今天与客户电话沟通，而不是面对面，穿正常的工作服依旧重要。
3 Now that you have escape (escape避开) from the office,you’ll still need peace安心and quiet at home.Don’t answer the door to neighbours or make social calls.4 Once you have been working (work)from home for a while,you might feel a bit lonely.It might be worth going into the office once or twice a week.5 After you have been (be) at the computer for a few hours,remember to take a break – why not leave the house and go for a walk outside?6 Be strong.When a friend calls and asks you out to lunch,say what you would say in any other job:’Sorry but I am working (work) on something at the moment.How about after five instead?7 Make sure colleagues and clients can reach 联系到you and answer (answer) the phone as though you are in the office.Life’s all about making connections建立人脉To you, networking人际网might mean (1)attending a conference or trade fair商品交易会event to meet new client or partners.Or it could be the coffee break at work where you share (2) ideas with colleagues in other departments部门. But nowadays networking has become an event in itself.For example, Pricewaterhouse Coopers普华永道会计师事务所offer its female staff职员的a formal networking (3)group called PwCwomen. With 900 members, it organises组织events事件informal drinks evenings to coaching辅导events. Tina Hallet, who is (4)the group, says that she got involved (5)in涉及networking because ‘I’d got to a reasonably合理的senior level高级水平and I wanted to help other people to maximise发挥their potential潜能.’You don’t have to be senior to (6) run a network though. Vicky Wood and Sally Hopkins had the idea for the City Girls Network when they first moved into London’s corporat e公司的world and wondered how to get to (7) know other women. ‘We couldn’t find anything for people with no experience. So we thought we’d start our own.’From twelve friends meeting regularly经常, it rapidly迅速地grew to 250 members from many different organisations. It’s a great way to (8) make useful contacts联络and bring in potential潜在的business.Fiona Clutterbuck is co-chair联合主席of a network for the bank ABN AMRO. ‘Women tend to think of networking as (9)socialising and give it low priority优先权.’But given the chance, women will network – as the bank’s last ‘speed networking’ event demonstrated显示. ‘With over 100 women and men, it was a great (10)success. It is amazing how many people you get to meetfrom different parts of the organisation组织，机构，团体.’Match the expressions on the left to the responses on the right.0. I’d like to introduce you to Mark. B. Hello, Marek. How do you do?1. Nice to meet you at last. D. Pleased to meet you too.2. Do you two know each other already? I. Well, we’ve spoken on the phone a few times.3. Would you like a coffee? C. Thanks.4. So have you enjoyed this morning? J. Yes, it was very interesting.5. Is this your first time at one of these events? A. Yes, it is. And you?6. May I join you? E. Sure.7. You’re a colleague of Martin Obach, aren’t you?K. That’s right. He works in our Barcelona office.8. How do you know him? L. We were both at Elcotil together.9. How many children do you have? F. Two. Twins.10. Have you always lived in Lille? G. Yes, most of my life.11. I know your company is looking for a partner on this Thai project.H. Yes. Is that something you might be interested in …?2）The past 过去时Dear Sir or Madam,I（0）saw (see) your advert广告for the post of Client Services Executive总经理in yesterday’s newspaper and I would like to apply for the position职位.As you can see from my attached附加的CV简历, I（1）have been working (work) for my current company for over two years.I（2）joined(join) MacKintyre and Co in 2007 and since then,I （3）have had(have) many opportunities to develop my skills.However,I （4）have been considering (consider) a career change with a new challenge for a number of months and this seems like the perfect moment to make that move.I see from recent最近的press新闻报道reports报告that your company（5）has expanded (expand 扩大) its operations经营in China and therefore因此I would like to draw your attention to my degree in Oriental东方Studies and Mandarin北京话which I（6）completed (complete完成) in bined with结合Please also note that my current manager（8can be contacted联络on 0207 857 6785.I look forward to hearing from you.Yours faithfully忠实地Daniel LewisMemoYou are a seminar organizer. You want to check details for an event next week with your two assistants. Write an email to your staff. Write 40-50 words.Sy which rooms you have booked for the event.Ak them to confirm the schedule with security.Eplain that one participant will be late.From: [student's name]Subject: Confirmation of seminar detailsDate: XXXXTo: Assistant seminar organizersPlease note that I have booked Rooms 101 and 102 for the seminar next week. I'd be grateful if you would now confirm this booking and the final schedule for the event with security. Also note that Mr Singh will be one hour late on the Monday morning.You are a human resources manager for a large manufacturing firm. To offer staff better health nsurance, the company has recently changed its insurance company. A representative from the insurance company is visiting to present the new policy. In your memo you should:*say what has happened*announce the representative’s visit.*say when and where his presentation will take placeTo: All staffFrom: HR ManagerDate: 19 MarchSubject: A representation from the new insurance companyAs you are probably aware, we has recently changed our insurance company to provide you with better health insurance. Therefore, a representative from the new insurance company is visiting us. Please note that he will give a presentation on Thursday 27 March at 4.30pm in the conference room to outline the new policy. Any staff is welcome to attend.Tags that can end misery of lost luggageGlobalbagtag was (0) set up six years ago by husband-and-wife team Chris and Alison Truelove on their return from a holiday in Australia.The couple decided to (1) launch , which sells secure tags which travellers attach to their luggage. They started to (2)charge ￡9.95 per tag in the first year, followed by a ￡2.95 subscription (3) fee for the following years. Customers activate the tag online with their home address on an online database. If luggage is lost, the person who finds it can log on to the Globalbagtag website and report the missing items.Mr Truelove said: ‘We have seen a huge (4) growth in orders as travellers realise they cannotrely on the airlines to look after their bags. It is actually a very simple (5) concept .’Globalbagtag is now planning to (6) branch out into stickers for items including mobile phones, MP3 players, keys and laptops.3）Will and the future Will和将来时0 I’m just phoning to confirm that I will be / am in my office by ten.1 Don’t worry.I promise that I ’ll call / ‘m calling you back straight away.2 Inflation probably won’t rise / won’t have risen above three percent this year.3 We ’ll run / ‘re running seminars every day next week so I can’t take any time off,I’m afraid.4 After that,I ’ll have / ‘m going to have a rest in my room before this afternoon’s session starts.5 The hotel has a scheduled shuttle bus to the training centre.I think it is going to leave / leaves every half hour,but let me check for you.6 Security open / will be opening the building at eight tomorrow instead of nine.7 We begin at nine.So by the time he arrives at nine thirty,the first session will have started / will be starting.8 He says he ’s going to leave / ‘ll have left at three to catch a flight even though he knows it doesn’t finish until four.9 I’m sure you ’re receiving / ‘ll be receiving something in the post in the next couple of days,but I can check with my colleague if you like.How to delegateNew managers often find it difficult to delegate the tasks they used to do. But getting others to do what you did so well is a key to good management.1A Tailor work to the individual It should be challenging and make use of their specific skills that you may not have.2E Delegate complete tasks This is much more satisfying for the person delegated to than bits and pieces. If people feel they have ownership of a whole manageable project, they will usually rise to the challenge.3C Give incentives Don’t start by saying ‘I know you’re really busy and don’t have time for this, but …’Explain why the job is important and why you have chosen them. Also explain what the rewards are —possibly financial or psychological.4D Define the expectations and objectives Specify what results are needed, the deadline, and how often the employee should update you.5G Avoid misunderstanding After you have briefed the person, ask them to explain back to you what they’re going to do to ensure the instructions are clear.6F Let go Don’t check up on them. Make yourself available to answer questions but allow them space to work on their own.7B Be postive Give lots of praise, helpful feedback and constructive criticism. It boosts confidence and saves time next time.Tip 1: Keep the title of the report short. It only needs to tell your reader the subject.Tip 2:Divide your report into sections to make it easier to read. Use headings such as Introduction, Findings, Conclusions, Recommendations.Tip 3: State the aim of the report in the introduction. This will include why you have been asked to write it and what you will have done by the end.Tip 4: In the findings section describe the facts and information. Avoid giving your opinion at this stage.Report on_visits to website and proposed marketing strategy___IntroductionThe aim of this report is to comment on the number of people visiting the company website in the last three months and propose a marketing strategy for the next three months.FindingsOver the last three months, the number of visitors has increased by 650.There are two reasons for the increase. First of all, we launched a newsletter for subscribes.Secondly in May, we ran a competition which was very popular.With regards to costs, banners have cost 3200 euros a month but very few people seem to visit the website as a result of these.On the other hand, the newsletter doesn‘t cost anything (other than my time) but has helped to increase the number of visitors.RecommendationsIn order to increase this number I would recommend that we continue with the newsletter and run more competitions and quizzes. I also propose that we stop using banners and put more resources into setting up links with other sites to increase the traffic.You are a manager at Lar Bonner. After a meeting with staff, the company has agreed to extend parental leav e for fathers from two weeks to three weeks. Write a memo to all staff. • Refer to the previous meeting.• Say when the new system will begin (25th September).• Remind staff that their managers need one month’s notice.To: All StaffFrom: (Name of student)Date: 25th JulySubject: Parental LeaveFurther to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended to three weeks. The new system will come into operation as from 25th September. May I remind you t hat your managers will require one month’s notice?。