商务英语口语第三次课-课件

Dialogue1&2
n A: Good afternoon. I am Mr. Brown, the Import manager of Atlantic Industries Ltd, Sidney, Australia. This is my card.
n B: Good afternoon, Mr. Brown. My name is Mrs. Anderson, manager of the sales department.
n A: Nice to see you, Mrs. Anderson. n B: Nice to see you too, Mr. Brown. Won’t you sit
down? n A: Thank you. n B: What would you like, tea or coffee? n A: I’d prefer coffee if you don’t mind. n B: Is it your first trip to the Fair, Mr. Brown? n A: No, it’s the fourth time.
attention
n 1. Tell where and how you have heard about the company to which you are writing.
n 2. Introduce your area of business, financial standing, and the potential market at your end.
n B: Good. Is there anything you find changed about the Fair?
n A: Yes, a great deal. The business scope has been broadened, and there are more visitors than ever before.
n 3. State clearly what is needed. n 4. Stress the importance of competitive prices that
will lead to substantial orders in the future. n 5. Refer to discounts and other terms, such as
Hale Waihona Puke Baiduample
n Gentlemen: n We are interested in your" Forever" bicycles
exhibited at theGuangzhou Fair. Can you supply them from stock? Our address is n 260 n Catu Avenue, S. E. n Atlanta, Geogia 30317, U. S. A.
General enquiry Terms of payment
acceptance
Special enquiry Orders& their fulfillment acceptance
Shipment , insurance
What is a business inquiry?
n Before buying goods or services, you will have to find out, among other things, the business integrity of the company involved, whether the prices offered are reasonable, and if the liberal terms of payment are possible. You will, therefore, need to write to many companies asking for detailed' information regarding the 'market development' or production situation. These letters are Business Inquiry Letters.
method of payment and delivery requirements. n 6. Conclude cordially with a request for an early
reply.
What are the replies?
n A golden opportunity is present when a company receives a business inquiry. This is particularly true of an inquiry received from a potential customer who is on the verge of placing an order.
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商务英语口语第三次 课
眼镜小生制作
1. Basic knowledge of the process of doing business
A
Inquiry Enquiry
Replies to inquiry
B
Quotation / offer
A Counter offer B
declining
n To seize the opportunity a reply should be sent, if possible, within 48 hours. If this is impossible, an acknowledgement letter should be sent saying that the inquiry is being studied and that a detailed answer will son arrive. Failure to reply quickly is a sure way to destroy goodwill and could cost a sale or even a customer.