酒店前台COMMENTS缩写标准

酒店各部门英文缩写

酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M2\酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction PulseSurvey ;TQM全面质量管理:TQM= Total Quality Management ;QES质量评估系统:QES= Quality Evaluation System ;PMS酒店经营管理系统: PMS= Property Management System ;SOP(标准经营程序): SOP= Standard Operating Procedures ;KNR重要公司协议价:KNR (Key Negotiated Rate);LNR"当地"公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal ;FIT (散客):FIT=Fully Independent Traveler ;DND (请勿打扰):DN D= Do Not Disturb ;VIP (非常重要的人)：VIP= Very Important Person ;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office。

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时，酒店为确保经济效益（尤其在旺季）向客人收取的一笔定金。

五星级酒店各部门职务英文简写解读

五星级酒店各部门职务英文简写酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen 收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain 公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department 西餐部Western Restaurant Department 厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant【本文档内容可以自由复制内容或自由编辑修改内容期待你的好评和关注，我们将会做得更好】。

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card 身份证10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行李45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时，酒店为确保经济效益（尤其在旺季）向客人收取的一笔定金。

酒店各部门英文缩写

酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OFSALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue Manager RECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice) 驻店经理Resident Manager总经理行政助理Executive Assistant Manager (EAM)总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机 Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary 食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain 强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant。

五星级酒店各部门职务英文简写解读

五星级酒店各部门职务英文简写解读五星级酒店各部门职务英文简写酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen 收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager 人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain 公卫领班：PA Captain 水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department 西餐部Western Restaurant Department 厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager 酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card 身份证10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行李45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时，酒店为确保经济效益（尤其在旺季）向客人收取的一笔定金。

关于酒店职位英文缩写汇总

关于酒店职位英文缩写汇总GM--- 总经理DGM---ERAL 副总DOR---R OF ROOMS 客务部总监AM---NT 大堂经理(住店时投诉可以找的人)FIN--- 财务部DOF---R OF 财务总监DOM---R &NG 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT ANAGER 前厅部经理FD---FRONT DESK 前台CONC---GE 礼宾部BC---S CENTER 商务中心F&B---FOOD&E餐饮部ENG---RING 工程部HK---EPING 客房部HR---HUMAN ES 人力资源部市场营销部=sales & Marketing Division销售部=Sales Department公关部=Public Relation Department预订部=Reservation Department客务部=Room Division前厅部=Front Office Department管家部=Housekeeping Department餐饮部=Food & Beverage Department康乐部=Recreation and Entertainment Department 工程部=Engineering Department保安部=Security Department行政部=Rear-Service Department商场部=Shopping Arcade人力资源开发总监=Director of Human Resources 人事部经理=Personnel Manager培训部经理=Training Manager督导部经理=Quality Inspector人事主任=Personnel Officer培训主任=Training Officer财务总监=Financial Controller财务部经理=Chief Accountant成本部经理=Cost Controller采购部经理=Purchasing Manager采购部主管=Purchasing Officer电脑部经理=EDP Manager总出纳=Chief Cashier市场营销总监=Director of Sales and Marketing 销售部经理=Director of Sales公关经理=P.R.Manager宴会销售经理=Banquet Sales Manager销售经理=Sales Manager宴会销售主任=Banquet Sales Officer销售主任=Sales Officer高级销售代表=Senior Sales E某ecutive销售代表=Sales E某ecutive公关代表=P.R. RepresentativeE某ecutive Office=总行政办公室宾客关系主任=Guest Relation Officer公关部经理=Public Relation Manager公关部主任=Public Relation Supervisor客户经理=Account Manager高级客户经理=Senior Account Manager资深美工=Senior Artist美工=Artist销售部联络主任=Sales Coordinator资深销售中心预订员=Sales Center Senior Reservation Clerk 销售中心主任=Sales Center Supervisor礼宾部经理=Chief Concierge行李员=Bellboy女礼宾员=Door Girl礼宾司=Door ManAccounting=财务部Sales & MarketingDept=营销部General Manager=总经理Human Resource &Training Dept=人力资源及培训部Deputy General Manager=常务副总经理Room Division=房务部Food & Beverage Dept.=餐饮部Purchasing Dept=.采购部Electronic Data ProcessingDept.=电脑部Security Dept.=保安部Engineer Dept.=工程部客房总监=Director of Housekeeping前厅部经理=Front Office Manager前厅部副经理=Asst . Front Office Manager大堂副理=Assistant Manager礼宾主管=Chief Concierger客务主任=Guest Relation Officer接待主管=Chief Concierge接待员=Receptionist车队主管=Chief Driver出租车订车员=Ta某i Service Clerk行政管家=E某ecutive Housekeeper行政副管家=Assistant E某ecutive Housekeeper 办公室文员=Order Taker客房高级主任=Senior Supervisor楼层主管=Floor supervisor楼层领班=Floor Captain客房服务员=Room Attendant洗衣房经理=Laundry Manager餐饮总监=F&B Director餐饮部经理=F&B Manager西餐厅经理=Western Restaurant Manager中餐厅经理=Chinese Restaurant Manager咖啡厅经理=Coffee Shop Manager餐饮部秘书=F&B Secretary领班=Captain迎宾员=Hostess服务员=Waiter ,waitress传菜=Bus Boy, Bus Girl行政总厨=E某ecutive chef中厨师长=Sous Chef(Chinese Kitchen)西厨师长=Sous Chef(Western Kitchen)西饼主管=Chief Baker工程总监=Chief Engineer工程部经理=Engineering Manager值班工程师=Duty Engineer保安部经理=Security Manager保安部副经理=Asst. Security Manager保安部主任=Security Manager保安员=Security Manager商场部经理=Shop Manager商场营业员=Shop Assistant市场营销部=Sales&Marketing Department礼宾司=Chief Concierge房务部=Room Division康体部=Recreation Department娱乐部=Entertainment Department销售部总监=Director of Sales高级销售代表=Senior Sales Representative 销售代表=Sales Representative行政总厨=E某ecutive chief。

酒店各部门英文缩写

酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨A.T.KAdministrative total kitchen收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman(Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager(Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理TrainingManager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部PurchasingDepartment审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk 文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier总台收款员F/O Cashier。

五星级酒店各部门职务英文简写解读

五星级酒店各部门职务英文简写酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen 收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain 公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department 西餐部Western Restaurant Department 厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant。

酒店专业英语词汇

酒店专业英文及缩写GM--- GENERAL MANAGER总经理DGM--- DUTY GENERAL MANAGER副总DOR--- DIRECTOR OF ROOMS客务部总监AM--- ASSISTANT MANAGER大堂经理（住店时投诉可以找的人）FIN--- FINANCE财务部DOF--- DIRECTOR OF FINANCE财务总监DOM--- DIRECTOR OF SALES & MARKETING销售部总监FO--- FRONT OFFICE前厅部FOM--- FRONTOFFICEMANAGER前厅部经理FD--- FRONTDESK前台CONC--- CONCIERGE礼宾部BC--- BUSINESS CENTER商务中心(不同于B.C.---BEFORECHRIST)公元前CL--- CLOUB LOUNGE行政酒廊HC-- HEALTH CLUB健康中心TC--- TICKET CENTER票务中心F&B--- FOOD&BEVERAGE餐饮部ENG--- ENGINEERING工程部HK--- HOUSE KEEPING客房部HR--- HUMAN RESOURCES人力资源部平均房价指数ARI:AverageRateIndex;CTP营业利润贡献:ContributiontoTradingProfit;GOP总经营利润:GrossOperatingProfit;RevPAR平均每间可卖房间的收入:RevenuePerAvailableRoom;RGI收入产生指数:RevenueGenerationIndex;GSTS宾客意见调查系统:GuestSatisfactionTrackingSystem;ESPS员工满意度调查:ESPS=EmployeeSatisfactionPulseSurvey;TQM全面质量管理:TQM=TotalQualityManagement;QES质量评估系统:QES=QualityEvaluationSystem;PMS酒店经营管理系统:PMS=PropertyManagementSystem;SOP(标准经营程序):SOP=StandardOperatingProcedures;KNR重要公司协议价:KNR(KeyNegotiatedRate);LNR"当地"公司协议价:LNR(LocalNegotiatedRate);RFP合作协议申请:RFP=RequestforProposal;FIT(散客):FIT=FullyIndependentTraveler;DND(请勿打扰):DND=DoNotDisturb;VIP(非常重要的人)：VIP=VeryImportantPerson;IBP(综合经营计划)：IBP=IntegratedBusinessPlan；VCRO预订中心的预订系统：VCRO=VirtualCentralReservationOffice酒店常用术语：接待处用语：入住CHECK-IN C/I退房CHECK-OUT C/O预订BOOKING、RESERV ATIONBKG预期抵店ARRIV AL、DUTEINARL提前抵达EARL YARRIV AL预期离店DEPARTURE、DUTEOUTDEPT 确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN客类：顾客、宾客CLIENT、GUEST散客W ALKINW/I、FIT团队GROUPGRP商务客COMMERCIALGUESTCOMMGST 商务合同CORPORA TECONTRACT长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIP旅行社TRA VELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM付帐(动)PAY付帐(名)PAYMENT]信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP资料INFORMA TIONINFM电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHTTICKET打字TYPING充电CHARGEABA TTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE对方付费电话COLLECTCALL酒店帐HOUSEACCOUNTH/A国内长途------IDD国际长途------DDD市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务W AKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫V ALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTB’FAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF 东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币------RMB港币------HKD美元------USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADV ANCEPAYMENT礼仪AMENITY住房平均价格A VERAGEROOMRATEA.R.R 收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRA TIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRA VELAGENT升级UPGRADE空房V ACANTROOM贵宾VERYIMPORTANTPERSONV.I.P营业利润贡献ContributiontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR 收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemPMS(标准经营程序)StandardOperatingProceduresSOP重要公司协议价(KeyNegotiatedRate)KNR当地"公司协议价(LocalNegotiatedRate)LNR合作协议申请RequestforProposalRFP散客FullyIndependentTravelerFIT综合经营计划IntegratedBusinessPlanIBP预订中心的预订系统VirtualCentralReservationOfficeVCRO部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALES&MARKETINGDEPARTMENTS&M 前厅部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL餐饮部FOOD&BEVERAGEDEPARTMENTF&B中餐厅CHINESERESTAURANTCHNREST西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEW ARD娱乐部ENTERTAINMENTDEPARTMENTENT夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SECURITYDEPARTMENTSEC人力资源部HUMAN&RESOURCESDEPARTMENTHR 培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY前厅各分部：接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询问处INFORMATIONINFM订房部RESERV ATIONRESV总机房OPERATOR/TELEPHONEROOMOPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTA TIONTRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOOR/F后勤办公室BACKOFFICE员工通道STAFFENTRANCE国内长途------IDD国际长途------DDD市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务W AKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫V ALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTB’FAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币------RMB港币------HKD美元------USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADV ANCEPAYMENT礼仪AMENITY住房平均价格A VERAGEROOMRATEA.R.R收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRA TIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRA VELAGENT升级UPGRADE空房V ACANTROOM贵宾VERYIMPORTANTPERSONV.I.P营业利润贡献ContributiontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR 收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemPMS(标准经营程序)StandardOperatingProceduresSOP重要公司协议价(KeyNegotiatedRate)KNR当地"公司协议价(LocalNegotiatedRate)LNR合作协议申请RequestforProposalRFP散客FullyIndependentTravelerFIT综合经营计划IntegratedBusinessPlanIBP预订中心的预订系统VirtualCentralReservationOfficeVCRO酒店房态英语（一）1、VC（VacantClean）空房2、VD（VacantDirty）走客房3、OD（OccupiedDirty）未做住客4、OC（occupiedclean）已做住客5、O.O.O(OutOfOrder)待修房6、ECO(EstematedCheckOut)预计退房7、NS（NoSmoking）无烟房8、S/O(SleptOut)外睡房9、D/L(DoubleLock)双锁房酒店房态英语（二）10、DND(DoNotDisturb)请勿打扰11、MUR(MakeUpRoom)请即打扫12、RS(RefuseService)拒绝服务13、N/B(NoBaggage)无行李14、L/B(LightBaggage)少行李15、VIP（VeryImportantPeople）重要客人16、LSG(LongStayingGuest)长住客17、C/O(CheckOut)结帐18、C/I(CheckIn)入住房间种类typesofrooms双人房doubleroom标准房standardroom双床房twinroom高级房superiorroom豪华房deluxeroom行政房executiveroom套房suite普通套房juniorroom高级套房seniorsuite总统套房Presidentialsuite朝南的房间aroomfacingsouth公寓套房studioroom连通房connectingroom相邻房adjoiningroomeconomyroom(ER)经济间standardroom(SR)标准间superiorroom(UR)高级套房standardsuit(s)套间deluxeroom(DR)豪华间presidentialsuit(PS)总统套房ES:en-suite套房FS:familysuite家庭套房TR:twinroom带两张单人床的房间DR:doubleroom带一张双人床的房间IS:imperialsuite皇室套房PS:presidentialsuite总统套房SD:suitedeluxe高级套房jUS:uniorsuite简单套房MS:minisuite小型套房HS:honeymoonsuite蜜月套房PS:penthousesuite楼顶套房UR:unmaderoom未清扫房ON:onchange待清扫房。

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card 身份证10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行李45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时，酒店为确保经济效益（尤其在旺季）向客人收取的一笔定金。

酒店常用术语缩写

所有费用公司支付 YY/MM/DD All P/B CO//Jojo
公司支付早餐，洗衣费，其他自付。 YY/MM/DD RT, Laundry P/B CO, OTS POA//Jojo
总经理通知房间1200净价包含2份早餐，免费延迟退房到6点，费用自付。 YY/MM/DD RT 1200net W/2BBF per GM, Free LCO to 6pm and all POA//Jojo
CC=Chief Concierge
客人自己付费
RC modify Standard (Comments, Alerts, Trace, Profile Notes)
YY/MM/DD All POA//Jojo
2001 Mr XXX 给2002 Mr XXX付在住期间所有费用。 2001的comment: YY/MM/DD P/F 2002 Mr XXX//Jojo 2002的comment: YY/MM/DD P/B 2001 Mr XXX//Jojo
房费旅行社付，原预定CDXG,但客人自己补了差价500+,住行政楼层，其他自付。 YY/MM/DD RT P/B TA, RT difference 500+ to CF, OTS POA//Jojo
RC Modify标记
1. 放在第一张的RC都是主账房 2. 一个party的证件复印件上需要标注上客人房号，方便之后modify RC. 3. 提前过来交押金的，在RC右上角备注Advance deposit, 根据客人的到店时间来决定放在哪里. ‑ 如果当天到店，全部放到arrival bucket,留好reservation alert” RC and auth XX keep in A/B” X”//Elaine” ‑ 如果不是当天到店,全部放在Advance deposit file, 留好reservation alert” RC and AUTH XX keep in ADF//Jojo”. ‑ 最后把RC 放好。 4. 如果客人是Queue Room, RC modify好了之后，放到QR夹子里面夹好。 5. 如果一个party里面的房间每个房间都要使用不同的券，就把不同的券订在不同的RC后面，并分别在comment里面做好备注，并更改房价。 6. 如果主账房是给其他付费的房间，做押金担保，那务必在RC右上角的位置，标记GTD. 7. 如果客人交现金外币押金，必须comment备注好存于SDB. 8. 店外客人付费的，必须在RC右下角签名，在住客人付费的，统一签字在坐中下的宾客签字栏，可跟据这个来判断付费人。 9. 客人退房不来前台，可以直接下账的，在RC右上角空白处留上“offline”,如果客人在需要退房之后寄发票给他的，就在右上角备注“寄发票”，发票地址，客人姓名，电话，直接让客人写在RC后面，到付。

酒店前厅部常用英文缩写

Front office reservation and cashier comments abbreviation
前厅部预定及收银备注缩写
序号
No.
简写
Abbreviation
英文全称
Full name
中文含义
Chinese
1
FIT
Frequent individual traveler
散客
2
RC
JCB卡
41
GW
Greatwall card
中国银行发行的长城卡
42
UN
China uion pay
中国银联卡
Registration card
入住登记单
3
HSE
House use
自用房
4
LSP
Long stay guest
长住客
5
UPG
Upgrade
升级
6
C/I
Check in
入住
7
C/O
Check out
退房
8
CXL
Cancel
取消
9
POA
Pay own account
客人自付
10
Char
charge
费用
American breakfast
美式早餐
19
IDD
International direct dialing
国际长途
20
DDD
Direct distance dialing
国内长途
21
Local call
本地通话
22
Depo
Deposit
定金
23

酒店专业英文术语缩写

arrives at the front desk for out.
✓ Late Arrival A guest with a
reservation who expects to the hotel accordingly.
✓ Letter Of Credit
L A letter submitted on cobmillpinagnyprsotcaetidounreersy.toWthheen apgpivroevnegdubeystt’hsenAamcceouanntds information so that the check out.
• OCC: Occupied 占用 • OBF: Oriental Breakfast 亚洲式早餐 • OJ: Orange Juice 澄汁
• OPR: Operator 总机房
• OT: Overtime 加班
•PA: Public Area 公共区•P域ABX: Private Automatic Branch •P/B: Pay By 由…付款 •PCR: Priority Club R•Pe/wFa:rdPa优y悦Fo会r 给…付款 •PKG: Package 包价
•AUTH: Authorization 授权 •A/E (AX): American Express 美国运通卡
•B4: Before 在……之前
•BBQ: Barbeque 烧烤
B •BQT: Banquet 宴会 •BC: Business Center 商务中心 •BF: Breakfast 早餐
• ID: Identification Card 身• I份DD证: International Direct
I Dialing 国际直拨长途电话 • INCL: Include 包括

酒店常用英语缩写大全带翻译

酒店常用英语缩写大全带翻译酒店行业经常使用各种缩写词来简化沟通和节省时间。

这些缩写词在前台、后勤和服务方面都得到广泛应用。

下面是一份酒店常用英语缩写大全，带有相应的中文翻译，以帮助您更好地了解酒店行业术语。

1.AC - Air Conditioning (空调)2.B&B - Bed and Breakfast (住宿加早餐) - Credit Card (信用卡)4.Do Not Disturb - 请勿打扰5.F&B - Food and Beverage (餐饮)6.GSA - Guest Service Agent (客户服务代理)7.HSK - Housekeeping (客房服务)8.ID - Identification (身份证明)9.Jr. Suite - 舒适套房10.KS - King Size (大床)11.Lobby - 大堂12.MD - Managing Director (总经理)13.NS - No Smoking (禁止吸烟)14.OTC - Over the Counter (越柜)15.PP - Passport (护照)16.RO - Room Only (仅限房费)17.SGL - Single (单人)18.Twin - 双床19.VIP - Very Important Person (贵宾)20.WKD - Weekend (周末)以上是一些酒店行业常用英语缩写词及其中文翻译。

对于从事酒店工作或入住酒店的人士，熟悉这些缩写词将使沟通更加高效顺畅。

希望以上内容对您有所帮助，在工作中和生活中能更好地理解和运用这些酒店行业常用术语。

酒店前台COMMENTS缩写标准

酒店前台COMMENTS缩写标准免费房COMMENTS 输入法房费含早餐免费，其他自付RM INCL B’FAST COMP. OTHERS POA所有费用免费ALL COMP.房费免费，其他自付RM ONLY COMP. OTHERS POA房费，早餐费，接送机免费，其他自付RM INCL B’FAST & TRSF COMP.OTHERS POA房费，早餐费，接机费免费，其他自付RM INCL B’FAST & P/U COMP. OTHERS POA房费，早餐费，送机费免费，其他自付RM INCL B’FAST & D/O COMP. OHTERS POA公司，旅行社相关付费 COMMENTS 输入法房费含早餐公付，其他自付RM INCL B’FAST TO CO/TA. OTHERS POA所有费用公付，其他自付ALL TO CO/TA房费含早餐，接送机免费，其他自付RM INCL B’FAST, TRSF TO CO/TA. OTHERS POA 房费含早餐，接机费免费，其他自付RM INCL B’FAST , P/U TO CO/TA. OTHERS POA 房费含早餐，送机费免费，其他自付RM INCL B’FAST, D/O TO CO/TA. OHTERS POA 缩写标准CA=Cash 现金CC=Credit Card 信用卡DNC= Do not change 不能更换 Ex: RM1425#DNCP/B=Pay by 被付 Ex: P/B outside Gst Mr.xxx Tel:xxxP/F=Pay for 支付 Ex: P/F RM1401# Mr.xxxNDP=No deposit 不收押金UPG=Upgrade 免费升级TRSF=Transfers 接送机 P/U=Pick up 接机 D/O=Drop off 送机。

各总监的英文缩写

酒店职位英文缩写大全酒店职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部酒店职位英文简称市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade人力资源开发总监Director of Human Resources人事部经理Personnel Manager培训部经理Training Manager督导部经理Quality Inspector人事主任Personnel Officer培训主任Training Officer财务总监Financial Controller财务部经理Chief Accountant成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager总出纳Chief Cashier市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关代表 P.R. RepresentativeExecutive Office总行政办公室宾客关系主任Guest Relation Officer公关部经理Public Relation Manager公关部主任Public Relation Supervisor客户经理Account Manager高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door ManAccounting财务部Sales & Marketing Dept.营销部General Manager总经理Human Resource & Training Dept.人力资源及培训部Deputy General Manager常务副总经理Room Division房务部Food & Beverage Dept.餐饮部Purchasing Dept.采购部Electronic Data Processing Dept.电脑部Security Dept.保安部Engineer Dept.工程部客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager礼宾主管Chief Concierger客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist车队主管Chief Driver出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 办公室文员Order Taker客房高级主任Senior Supervisor楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager商场部经理Shop Manager商场营业员Shop Assistant各总监的英文缩写--会经常搞错的英文缩写CEO(Chief executive officer)首席执行官类似总经理、总裁，是企业的法人代表。