21世纪不动产-VIP客户推荐体系

调差安家
Moving to China
搬到中国来 Corporations, Embassies, Institutions
公司、大使馆、政府机构
Moving from China
从中国搬走 Moving within China 在中国境内搬迁
Each office is independently owned and operated.
搬到中国来
Individuals
个人客户
Moving from China
从中国搬走 Moving within China 在中国境内搬迁
Each office is independently owned and operated.
The Customer:
客户
Relocation Department
3. Expects same service globally. 3. 期望全球统一的服务。 4. Happy customer = repeat business. 4.满意的客户=源源不断的业务。
Each office is independently owned and operated.
The Century21 China Real Estate Ambassador Program
Each office is independently owned and operated.
SENDING 推荐
• J
Each office is independently owned and operated.
Relocation Department
调差安家部
The Best Building Material!!!
最好的材料
Referrals
客户推荐
Each office is independently owned and operated.
The Ambassador Program 客户服务项目
13. Car rentals and purchases租车或购车服务 14. “Ayi” search assistance寻找保姆服务 15. Phone and internet service registration电话及互 联网的注册登记 16. Hospital registration医院登记 17. Medical Insurance assistance协助购买医疗保 险 18. Departing home sale/rental-based on原有房屋 的租/售—依不同地点而定
Each office is independently owned and operated.
Think Teamwork! 铭记团队精神！
2.What is Relocation? 什么是调差安家？
The Customer: 客户
Relocation Department
调差安家
Moving to China
Relocation
调差安家
Each office is independently owned and operated.
Preview 概要
1. The Team 我们的团队 2. What is Relocation 什么是调差安家
1. The Team
我们的团队
Each office is independently owned and operated.
Each office is independently owned and operated.
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产(中国总部） 3. Your Regional Office 3. 区域
Each office is independently owned and operated.
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产(中国总部) 3. Your Regional Office 3. 区域 4. Your franchise 4. 加盟店 5. Over 6,500 franchises 5. 6,500多家加盟店 6. Global Strategic Alliance Partners (GSAP’s) 6. 全球战略联盟伙伴 7. Friends 7. 朋友
Each office is independently owned and operated.
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产（中国总部） 3. Your Regional Office 3. 区域 4. Franchise 4. 加盟店
The Ambassador Program 客户服务项目
8. School Registration for the children儿童入学登 记表 9. Spousal Services-Education programs and career searches为客户的配偶提供寻找学校和工作的 服务 10. Family Cross Cultural Training Program帮助客 户及其家庭消除文化差异 11. Invitation to community organizations邀请客户 参加社区活动 12. Recreation assistance协助提供娱乐方面的信息
The Team 我们的团队
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部 (美国新泽西洲Parsippany)
Each office is independently owned and operated.
Each office is independently owned and operated.
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产(中国总部) 3. Your Regional Office 3. 区域 4. Your franchise 4. 加盟店 5. Over 6,500 franchises 5. 6,500多家加盟店 6. Global Strategic Alliance Partners (GSAP’s) 6. 全球战略联盟伙伴
Each office is independently owned and operated.
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产（中国总部） 3. Your Regional Office 3. 区域 4. Your franchise 4. 加盟店 5. Over 6,500 franchises 5. 6,500多家加盟店
Each office is independently owned and operated.
Sending Office 推荐方
Referral Split
客户推荐分 佣标准
Receiving Office 接受推荐方
75% 25%
Commission 佣金 Property Owner 业主
1.专业技能: 必须知道如何系统地从事一项业务。 Have a plan!
制定计划!
Each office is independently owned and operated.
2. Tools: Presentation, brochures, business card, manuals, database.
Relocation Department
调差安家部
Referral Management 客户推荐管理
How? 如何进行?
Each office is independently owned and operated.
SENDING 推荐方 REFERRALS 客户推荐
RECEIVING 接受推荐方
Each office is independently owned and operated.
4. Workshop: Know your business area/region thoroughly 4. 工作室: 完全了解你的工作地点及工作环境 Have a workshop
拥有一个适宜的工作环境
2. 工具: 讲座, 产品宣传手册, 名片, 操作手册，数据库。
Have the right tools.
Each office is independently owned and operated.
3. Building Materials: Properties, preferred clients, referrals... 3. 材料: 房源, 客户, 客户推荐...
Remember!! 谨记！！
Happy custoHale Waihona Puke Baiduer = repeat business 满意的客户=源源不断的业务
• Supported by referrals, teamwork
• 需要客户推荐和团队协作精神的支持
1. The knowledge: You must know how to build the business systematically.
Relocation Department
调差安家
About Customer:客户
1. 5 Expatriates per year, per corporation. 1.每个公司每年有5个人需要做调差安家。 2. Easily recognizes the Century 21 name and logo. 2.容易识别21世纪的品牌及标识。
21世纪中国不动产客户服务项目
The Ambassador Program 客户服务项目
1. 2. 3. 4. 5. Airport Taxi Service机场迎接服务 Temporary Housing寻找临时住所 Orientation Tour城市初步了解 Housing Search Tour找房 Negotiation the purchase/lease contract for the client替客户同业主协商租/售合同 6. Household Moving搬家服务 7. Storage Facilities寄存服务
1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部 (美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产 (中国总部）