8D福特培训资料

分析 8D分析

绪 论论

欢迎来到欢迎来到8D 8D 8D（（8 8 D D isciplines ）课程课程，，福特汽车公司使用福特汽车公司使用8D 8D 8D作为问题解决作为问题解决的方法的方法（（见QS QS--90009000要求之要求之要求之4.14.1.14.14.1.14.14.1.1）。）。当福特的供方具有零件或过程的问题当福特的供方具有零件或过程的问题时，福特要求供方完成福特要求供方完成8D 8D 8D过程以确定根本原因并实施纠正措施过程以确定根本原因并实施纠正措施过程以确定根本原因并实施纠正措施。。

背景背景：：

什么是什么是8D 8D 8D？？

D0D0：：为8D 8D过程做准备过程做准备过程做准备 D1D1：：成立小组成立小组 D2D2：：问题的描述问题的描述

D3D3：：确定临时纠正措施确定临时纠正措施（（ICA ICA））的开发的开发 D4D4：：确定和验证根本原因和遗漏点确定和验证根本原因和遗漏点

D5D5：：确定和验证针对根本原因和遗漏点的永久性纠正措施确定和验证针对根本原因和遗漏点的永久性纠正措施（（PCA PCA）） D6D6：：实施实施和确认和确认和确认PCA PCA PCA D7D7：：防止再发生防止再发生

D8D8：：承认小组及个人的贡献承认小组及个人的贡献

8D 报告示例报告示例

Supplier A Supplier A

8D Concern Analysis Report

8D Concern Analysis Report CONCERN NO:

0X00000X0000

CONCERN TITLE: Mislabel 483 CA/AA Mislabel 483 CA/AA

DATE OPENED:

11/22/0011/22/00 ASSIGNED TO:

QR Team QR Team

PRODUCT LINE:

0X000X00 PRODUCT NAME: Snap ring Snap ring

(2) Describe Concern:

Parts are labeled as 0X000X00--7D4837D483--CA (Style C), parts actua are actually 0X00lly 0X00--7D4837D483--AA (Style A).(Style A). 0X0011Return authorization 0X0011--0000 Need to certify next 4

shipments

shipments (1) Team Members Mike Paulson, Joan Huber, John DeCarlo, Denise Roxbury, Amy

Bloom, Louis Keller, Michelle Fargo, Just Bloom, Louis Keller, Michelle Fargo, Justine Williams ine Williams ine Williams (3) Define and Verify Containment Actions:

Checked inventory 11/22/00 for mislabeled totes, 4 pallets found, all marked correctly.correctly. Quality Alert issued 11/22/00.Quality Alert issued 11/22/00.

Joan Huber in to Livonia to relabel parts 11/28/00 Joan Huber in to Livonia to relabel parts 11/28/00 –– no need to return parts. Th no need to return parts. There ere were 39 totes to relabel.

were 39 totes to relabel. Completion Date:

(4) Define Root Causes:

Shipping department has put several new employees on all shifts, inexperienced packers used incorrect bels.

(If additional analysis is required indicate completion

dates)

(5) % Contribution (each cause)

100%

100% (6) Implement Corrective Actions:

Conducted meeting with managers and supervisors 11/29/00 to inform them of the issues discussed during the Livonia visit. Materials Manager conducted a meeting 11/30/00 with each shift of pack each shift of packers to retrain them on correct labeling and packaging. They were ers to retrain them on correct labeling and packaging. They were

informed that any further problems with incorrect packaging

will result in disciplinary action.action.

(7) Preventative Actions:

Purchasing paperwork holders that will be hooked on the front of the Purchasing paperwork holders that will be hooked on the front of the pallets and tubs pallets and tubs for easier identification. Holders to be delivered weeks of 12/12/00.

for easier identification. Holders to be delivered weeks of 12/12/00. REPORTED BY:

Joan Huber Joan Huber

DATE:

12/12/0012/12/00

Concurrence:

Supervisor Supervisor

DATE:

(8) Congratulate your team

q:\Customer Corrective Action Reports\8D Blank Form.xls