22章非语言行为及文化差异
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• Nonverbal communication usually comes first Initial impression sometimes decides two strangers to interact verbally or not When high degree of uncertainty in the communication situation exists, nonverbal communication is particularly important
• accounts for much of the meaning we derive from conversations outcome of Mehrabian research 93percent of meaning is conveyed nonverbally conservative estimate : 70 percent comes from nonverbal communication its importance varies in different situation: technical presentation versus intimate relationship, job interview, first impressions, expressions of attitudes telephone , e-mail, telecommunication channels, not see social presence
• Grasp the evolution of nonverbal communication
• Understand the relationship between nonverbal communication and culture
• Develop intercultural skills in nonverbal communication
objectives
• Describe categories and subcategories of nonverbal communication
• Identify the importance of nonverbal communication
• Grasp the functions of nonverbal communication
Why is nonverbal communication so important?
• can lead to misunderstanding, especially verbal messages are missing or limited the story of a photographer in Alaska the language of nonverbal symbols differs from culture to culture ,then cause miscommunication
Why is nonverbal communication so important?
• Nonverbal communication is present everywhere Impossible to not communicate ,it is a silent language We don’t know what we are saying nonverbally “We must never assume that we are fully aware of what we communicate to someone else.”(Edward Hall)
• Nonverbal communication is especially likely to be trusted Unconscious and unintentional ,can’t control easily not like words more valid than verbal communication Examples: watch facial expression of poke player; psychiatrists detect their patients by watching their nonverbal behavior
Chapter22:Nonverbal Communication
Nonverbal communication is an elaborate code that is written nowhere,known by none,and understood by all.
Edward Sapir(1935)
communication events that transcend spoken or written words, and these nonverbal events and behaviors can be interpreted through verbal symbols • Definition: nonverbal communication is defined as all types of communication that take place without words • Nonverbal communication is an elaborate code that is written nowhere, known by none, and understood by all(Edward Sapir)
• is especially important in intercultural communication situations Culture is context for nonverbal communication encounters Nonverbal communication reinforcement clarify the intended meaning when talkers can’t contact verbally easily case illustration: the meaning of feet in intercultural negotiation P165
The definitions of nonverbal communication
• Nonverbal communication is open to many interpretations • Definition: nonverbawk.baidu.com communication refers to all human
• accounts for much of the meaning we derive from conversations outcome of Mehrabian research 93percent of meaning is conveyed nonverbally conservative estimate : 70 percent comes from nonverbal communication its importance varies in different situation: technical presentation versus intimate relationship, job interview, first impressions, expressions of attitudes telephone , e-mail, telecommunication channels, not see social presence
• Grasp the evolution of nonverbal communication
• Understand the relationship between nonverbal communication and culture
• Develop intercultural skills in nonverbal communication
objectives
• Describe categories and subcategories of nonverbal communication
• Identify the importance of nonverbal communication
• Grasp the functions of nonverbal communication
Why is nonverbal communication so important?
• can lead to misunderstanding, especially verbal messages are missing or limited the story of a photographer in Alaska the language of nonverbal symbols differs from culture to culture ,then cause miscommunication
Why is nonverbal communication so important?
• Nonverbal communication is present everywhere Impossible to not communicate ,it is a silent language We don’t know what we are saying nonverbally “We must never assume that we are fully aware of what we communicate to someone else.”(Edward Hall)
• Nonverbal communication is especially likely to be trusted Unconscious and unintentional ,can’t control easily not like words more valid than verbal communication Examples: watch facial expression of poke player; psychiatrists detect their patients by watching their nonverbal behavior
Chapter22:Nonverbal Communication
Nonverbal communication is an elaborate code that is written nowhere,known by none,and understood by all.
Edward Sapir(1935)
communication events that transcend spoken or written words, and these nonverbal events and behaviors can be interpreted through verbal symbols • Definition: nonverbal communication is defined as all types of communication that take place without words • Nonverbal communication is an elaborate code that is written nowhere, known by none, and understood by all(Edward Sapir)
• is especially important in intercultural communication situations Culture is context for nonverbal communication encounters Nonverbal communication reinforcement clarify the intended meaning when talkers can’t contact verbally easily case illustration: the meaning of feet in intercultural negotiation P165
The definitions of nonverbal communication
• Nonverbal communication is open to many interpretations • Definition: nonverbawk.baidu.com communication refers to all human