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Chapter 1:
1.channel--- It(or medium) is the method used to deliver a message.(P.8)
2.chronological context
munication networks
puter conferencing
5.Content messages--- information about the topic under discussion.(P.11)
6.context
7.cultural context
8.decoding
9.downward communication--- It occurs whenever superiors initiate messages to their
subordinates(P.15)
10.electronic mail
11.encoding
12.external noise
13.feedback
14.formal communication networks
15.horizontal communication
rmal communication networks
17.instant messaging
18.intranet
teral communication--- It consists of messages between members of an organization with
equal power.(P.18)
20.medium
21.message
working
23.noise
anizational charts
25.physical context
26.Physical noise--- this includes sounds that distract communicators.(P.9)
27.physiological noise
28.psychological noise
29.receiver
30.relational messages
31.sender
32.social context
33.teleconferencing
34.upward communication
35.voice mail
Chapter 2:
1.co-cultures
2.collectivist cultures
3.culture
4.high-context culture--- It relies heavily on subtle, often nonverbal cues to convey meaning,
save face, and maintain social harmony.(P.54)
5.individualistic cultures
6.low-context culture--- It uses language primarily to express thoughts, feelings, and ideas as
clearly and logically as possible.(P.54)
anizational culture
8.power distance
9.uncertainty avoidance--- It is a measure of how accepting a culture is of a lack of
predictability.(P.57)
Chapter 4:
1.action-oriented listening style
2.advising
3.analyzing
4.content-oriented listening style
5.counterfeit questions
6.paraphrasing
7.People-oriented listening style--- People-oriented listeners are most concerned with creating
and maintaining positive relationships. Along with the obvious strengths of a people-oriented style, a strong concern for relationships has some drawbacks. It is easy to become overinvolved with others’ feelings, and even to internalize and adopt them. (P.116)
8.questioning(helping style)
9.sincere questions
10.supporting
11.Time-oriented listening style--- Time-oriented listeners are most concerned with efficiency.
They view time as a scarce and valuable commodity and get impatient with people whom they view as wasting it.(P.119)