Business Communication商务社交礼仪英文版PPT课件
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➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Chapter Six
Etiquette in Business Communication
Introductions
➢ Mention authority figures first and introduce others to them.
➢ Introduce a younger person to an older person.
talk. ➢ Make calls during normal business hours. ➢ Return calls the same day. ➢ Never put someone on hold without asking
permission. ➢ Don’t do othere ➢ Be courteous of others when screening
Speak with authority
Even when asking questions, have your voice end on with a downward inflection.
Say “What time is the meeting?” once with voice raising at the end and one with voice ending with a downward inflection.
➢ Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
➢ Identify yourself and your company. ➢ Ask the person if he or she has time to
➢ Always stand up. ➢ Always shake hands.
Introduce lower ranking person to higher ranking person. Include useful information
➢ Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University.
calls.
General Do’s and Don’ts
➢ Outline points you want to make prior to placing a call.
➢ If your party is not there, leave a brief message and request a telephone appointment.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Chapter Six
Etiquette in Business Communication
Introductions
➢ Mention authority figures first and introduce others to them.
➢ Introduce a younger person to an older person.
talk. ➢ Make calls during normal business hours. ➢ Return calls the same day. ➢ Never put someone on hold without asking
permission. ➢ Don’t do othere ➢ Be courteous of others when screening
Speak with authority
Even when asking questions, have your voice end on with a downward inflection.
Say “What time is the meeting?” once with voice raising at the end and one with voice ending with a downward inflection.
➢ Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
➢ Identify yourself and your company. ➢ Ask the person if he or she has time to
➢ Always stand up. ➢ Always shake hands.
Introduce lower ranking person to higher ranking person. Include useful information
➢ Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University.
calls.
General Do’s and Don’ts
➢ Outline points you want to make prior to placing a call.
➢ If your party is not there, leave a brief message and request a telephone appointment.